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Oracle CRM vs salesforce.com Desk.com [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle CRM
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
43
Ranking in other categories
CRM (11th), Marketing Automation (5th)
salesforce.com Desk.com [EOL]
Average Rating
4.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2758776 - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Has improved process coverage and integration while offering strong analytics and user experience
The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.
it_user77253 - PeerSpot reviewer
Architect at a consultancy with 501-1,000 employees
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Help Desk functionality such as ticket tracking, hosting knowledge base, ticket routing, social media integration, API. But only if they work as advertised, which they do not necessarily. Yes, we learned to be more careful about selecting products and we ended up using a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"My advice to others is they should use the solution, it is priced well and Oracle is a good company."
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The product has very good quality to price, has a stable and powerful configuration, and allows your business to fulfill the required processes."
"The reporting features are valuable."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"We believe that Oracle is the most powerful service module over other products."
"Oracle Connect as a feature within CRM is valuable for establishing and maintaining customer relationships, enabling users to see customer details and interact graphically with relationships."
"Oracle CRM's best feature is its ability to customize as per specific organization's requirements."
"We eventually switched to Zendesk and are much happier with it."
 

Cons

"The data visualization should be better in Oracle CRM."
"This solution is only available on-premises. It could be improved by offering a cloud/SaaS option which is more scalable."
"With Oracle CRM, people report some usual downtime and frequent outages."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad."
"A specialized team is required for managing Oracle, which is extra overhead for the customer."
"Oracle CRM should improve in terms of AI capabilities and user interface design."
"The solution's mobile app needs to be enriched with more functionalities in the future."
"In a nutshell, don't."
 

Pricing and Cost Advice

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."
"There are licenses needed to use this solution and they are managed by our product team."
"The product's pricing is manageable and flexible."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a twelve. Oracle CRM is on the expensive side."
"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."
"The product’s pricing is very high."
"We have annual licenses to use this solution that are quite expensive. For example, we have approximately four types of licenses and we have one annual contract for the number of licenses we use for Oracle CRM and the loyalty system."
"The licensing is on a yearly basis."
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Top Industries

By visitors reading reviews
University
11%
Financial Services Firm
10%
Manufacturing Company
10%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise2
Large Enterprise25
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle CRM?
The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.
What needs improvement with Oracle CRM?
I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...
What is your primary use case for Oracle CRM?
My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...
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Comparisons

No data available
 

Also Known As

Market2Lead
Desk.com, Salesforce Assistly
 

Overview

 

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology
One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: May 2026.
900,644 professionals have used our research since 2012.