salesforce.com Desk.com [EOL] Reviews

Name: salesforce.com Desk.com [EOL]
Brand: Salesforce
Rating: 2.0 (1 reviews)

Vendor: Salesforce

2.0 out of 5

1 review
0% willing to recommend

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What is salesforce.com Desk.com [EOL]?

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

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May 2026

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Helped 900,644 peers since 2012

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Last updated Mar 25, 2026

Valuable Features

"We eventually switched to Zendesk and are much happier with it."

Room for Improvement

"In a nutshell, don't."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Learn more about salesforce.com Desk.com [EOL]

salesforce.com Desk.com [EOL] was previously known as Desk.com, Salesforce Assistly.

salesforce.com Desk.com [EOL] customers

One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora

Product Categories

CRM

Help Desk Software

IT Service Management (ITSM)

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salesforce.com Desk.com [EOL] Reviews Summary
Author info	Rating	Review Summary
Architect at a consultancy with 501-1,000 employees	2.0	We used Desk for two months, finding its advertised help desk features, like API and documentation, didn't work as expected. Though initial setup was easy, problems emerged. We ultimately switched to Zendesk and are much happier with that solution.

it_user77253

Architect at a consultancy with 501-1,000 employees

Feb 21, 2014

Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.

What is most valuable?

Help Desk functionality such as ticket tracking, hosting knowledge base, ticket routing, social media integration, API. But only if they work as advertised, which they do not necessarily.

How has it helped my organization?

Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.

What needs improvement?

Documentation, API integration

For how long have I used the solution?

2 months

Which solution did I use previously and why did I switch?

We actually switched AWAY from Desk.

How was the initial setup?

Initial setup was straightforward. The devil was in the details.

What about the implementation team?

In-house consultant. High level of expertise.

What's my experience with pricing, setup cost, and licensing?

We paid a lump sum in the low four figures.

Which other solutions did I evaluate?

Yes, we evaluated Zendesk. We eventually switched to Zendesk and are much happier with it.

What other advice do I have?

In a nutshell, don't. If you're dead set on it, study it carefully, build a full proof-of-concept before giving them a dime. Consider other products from smaller companies that actually offer support.