Oracle CRM vs Oracle CX Sales vs Oracle Fusion Service comparison

Oracle CRM and Oracle CX Sales are both solutions in the CRM category. Oracle CRM is ranked #8 with an average rating of 7.6, while Oracle CX Sales is ranked #14 with an average rating of 8.6. Oracle CRM holds a 1.4% mindshare in CRM, compared to Oracle CX Sales’s 1.1% mindshare. Additionally, 90% of Oracle CRM users are willing to recommend the solution, compared to 87% of Oracle CX Sales users who would recommend it.

Oracle CRM

Read 40 Oracle CRM reviews

1,649 Views
1,435 Comparison Views

90% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,238 Views
1,176 Comparison Views

87% willing to recommend

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,144 Views
721 Comparison Views

91% willing to recommend

Oracle CRM

Oracle CX Sales

Oracle Fusion Service

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Oracle CRM, Oracle CX Sales, and Oracle Fusion Service based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: August 2025).

Buyer's Guide

CRM

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Oracle CRM is 1.4%, down from 3.3% compared to the previous year. The mindshare of Oracle CX Sales is 1.1%, down from 3.0% compared to the previous year. The mindshare of Oracle Fusion Service is 0.8%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.4%
Oracle Fusion Service	0.8%
Oracle CX Sales	1.1%
Other	96.7%

CRM

Featured Reviews

Erick Kathurima

CIO at Clarinox Technologies

Seamless integration supports comprehensive customer management

I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…

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Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Oracle CRM integrates seamlessly because it's an end-to-end solution."

"The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud."

"It's very easy to find any customer-related data."

"Oracle CRM helped us better understand the customer journey."

"Technical support is very fast. It's customer friendly."

"The most valuable features of the solution I like are its stability and customization."

"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."

"CRM's performance is good, we've never faced any issues with it."

More Oracle CRM pros

"The solution integrates well."

"Stability depends on the implementation, but overall, it's quite high."

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

"It is stable and scalable, and their support has been very responsive."

"It covers sales very well."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

More Oracle CX Sales pros

"Oracle Fusion's scalability and flexibility are its most valuable features."

"It supports various APIs and connectors, enabling seamless communication with other systems, including both Oracle products and third-party applications."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"Oracle Fusion Service offers good efficiency."

"The solution changes the way clients work to make it easier and faster."

"The solution is completely cloud-based and very easy to access from anywhere."

"Oracle Service Cloud could improve the integration for older platforms."

More Oracle Fusion Service pros

Cons

"Customization is an area in the solution that takes too much time. So, it needs to be improved."

"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."

"With Oracle CRM, people report some usual downtime and frequent outages."

"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."

"Oracle CRM should have more integration with different platforms."

"The interface could be more user friendly. It is currently not intuitive, and it can be better. The onboarding process for the end users of this solution could be easier, and there should be a few more things for user knowledge and training. It takes a lot of technical knowledge to get used to it."

"The user interface could be better. It's currently running on an older Java UI format, which could be upgraded to Fiori."

"The performance could be better."

More Oracle CRM cons

"They've been lacking in creating customization from scratch and in sales."

"The interface of Oracle CX Sales could be more user-friendly."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

"Support is very poor."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"The tool must allow developers to check logs."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales cons

"The product's option to upload payroll data doesn't work seamlessly."

"Some features that require improvement include the location functionality and certain aspects of the CRM."

"The vendor must provide a user-friendly mobile application."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"The solution’s reporting could be improved."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"The user interface and user experience (UI/UX) need significant improvement, especially in the older on-premises versions."

"I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities."

More Oracle Fusion Service cons

Pricing and Cost Advice

"There is a license required to use this solution. The price is reasonable for a CRM."

"The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it."

"The product's pricing is manageable and flexible."

"Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility."

"The solution is expensive."

"The product’s pricing is very high."

"The costing for this solution is very high. It targets top tier companies. This solution can be split up into multiple modules to cater to the low tier customers."

"The cost of a license with support is slightly higher than a regular license."

More Oracle CRM pricing and cost advice

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"The product is pricey."

"The product pricing is reasonable compared to other solutions in the market."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The product has average pricing."

"The tool is reasonably priced."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"This is definitely an expensive product compared to others on the market."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

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Top Industries

By visitors reading reviews

University

13%

Financial Services Firm

10%

Computer Software Company

Educational Organization

Manufacturing Company

15%

Computer Software Company

12%

Financial Services Firm

10%

University

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

Questions from the Community

What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gathe...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are u...

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What needs improvement with Oracle CRM?

The AI feature needs improvement. The technical support also has room for improvement.

See all answers

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't ch...

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin co...

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Comparisons

Siebel CRM vs Oracle CRM

Compared 32% of the time

SAP CRM vs Oracle CRM

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 14% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Amdocs CRM vs Oracle CRM

Compared 3% of the time

More Oracle CRM Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 28% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 25% of the time

Siebel CRM vs Oracle CX Sales

Compared 23% of the time

Sales Creatio vs Oracle CX Sales

Compared 10% of the time

Sage CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Siebel CRM vs Oracle Fusion Service

Compared 16% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 13% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 8% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

Sales Creatio vs Oracle Fusion Service

Compared 5% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Oracle CRM

August 2025

Download Oracle CRM product report

Buyer's Guide

Oracle CX Sales

August 2025

Download Oracle CX Sales product report

Buyer's Guide

Oracle Fusion Service

August 2025

Download Oracle Fusion Service product report

Also Known As

Market2Lead

Oracle Sales Cloud

Oracle Service Cloud, Oracle RightNow

Overview

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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