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Microsoft Entra Verified ID vs OneLogin Customer Identity by One Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Microsoft Entra Verified ID reduces onboarding time by 50%, decreases manual efforts, and enhances security for organizations using it.
Sentiment score
4.7
OneLogin Customer Identity enhances security and efficiency with single passwords, benefiting financial institutions by saving time and reducing IT efforts.
We have seen a return on investment because we have improved our security significantly, and the frictionless sign-in saves us time.
Financial Analyst at Finastra
Protecting these assets is crucial, especially for financial institutions, to mitigate risks.
CTO at Malam Engineering PLC
Once OneLogin Customer Identity by One Identity was implemented, it reduced tickets, especially for passwords for users that were struggling to get into some applications.
IAM Analyst at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
8.1
Microsoft Entra Verified ID support receives mixed reviews, with praise for quick responses but criticism for inconsistencies and documentation gaps.
Sentiment score
5.8
OneLogin Customer Identity support is highly rated, with rapid response in Asia and USA, slower in Brazil.
I have logged a few tickets and they were very supportive, coming online to fix whatever issue there was.
IT Director at Interwood Mobel Pvt Ltd
On a scale from one to ten, I would rate customer service and technical support for Microsoft Entra Verified ID a ten because I've never had any issue with technical support or had anyone come back to me with a bad experience.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Understanding how the product works and how the deployment is in our best interest ensures we do that right.
Senior System Engineer at Prescriptive Data Solutions
If a customer has purchased a P1 level package, then they are available immediately.
Senior Analyst at Toll Holdings Limited
Every time I needed anything, they were very quick and I could solve things within a maximum of a couple of hours.
IAM Analyst at a tech services company with 51-200 employees
The customer support for OneLogin Customer Identity is top-notch.
Financial Analyst at Finastra
 

Scalability Issues

Sentiment score
7.3
Microsoft Entra Verified ID offers scalable, cloud-native solutions for high-volume credential management, supporting large user bases efficiently.
Sentiment score
6.7
OneLogin Customer Identity is scalable and effective for growing demands but has issues with browser extensions and session timeouts.
Microsoft Entra Verified ID scales pretty well with the growing needs of our organization.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Microsoft Entra Verified ID has the potential to scale as far and wide as we probably need it to.
Senior System Engineer at Prescriptive Data Solutions
It doubled in size and it still was handling fine with no gaps or issues.
IAM Analyst at a tech services company with 51-200 employees
OneLogin Customer Identity is very scalable because it handles all my organization's business applications under one roof where they are secure, easy to log in, and save a lot of time.
Financial Analyst at Finastra
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
8.9
Microsoft Entra Verified ID is praised for its exceptional stability and reliability, even during upgrades, despite onboarding challenges.
Sentiment score
7.9
OneLogin Customer Identity is praised for its stability and reliability, experiencing minimal downtime due to integration issues.
The stability and reliability of Microsoft Entra Verified ID is very stable, as we haven't had any issues so far.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
I have not experienced any downtime, crashes, or performance issues with Microsoft Entra Verified ID.
Senior System Engineer at Prescriptive Data Solutions
I have not experienced downtime.
Financial Analyst at Finastra
OneLogin Customer Identity by One Identity is stable.
Analista de Suporte at a consultancy with 11-50 employees
OneLogin Customer Identity by One Identity is stable.
IAM Analyst at a tech services company with 51-200 employees
 

Room For Improvement

Microsoft Entra Verified ID needs API, biometric, onboarding, and integration improvements, with better documentation, support, and pricing enhancements.
OneLogin Customer Identity needs mobile app improvements, better performance, clearer documentation, enhanced features, and more affordable pricing.
There seems to be some difficulty with hybrid implementations, especially in a country like Pakistan where most are transitioning to cloud but not fully migrating, instead opting for hybrid solutions.
IT Director at Interwood Mobel Pvt Ltd
AI could be an area for continuous improvement or even pricing.
IT Manager at Calgary United Way
There is room for improvement in Microsoft Entra Verified ID, particularly in the integration with other platforms.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources.
CTO at Malam Engineering PLC
Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding.
Senior Analyst at Toll Holdings Limited
The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
Financial Analyst at Finastra
 

Setup Cost

Microsoft Entra Verified ID is moderately priced, consumption-based, and requires planning to manage scaling costs and engineering integration.
Enterprise buyers have mixed reviews on OneLogin's pricing; some find it cost-effective, others struggle with high costs.
My experience with pricing, setup cost, or licensing was fine; it was an expected process.
Senior System Engineer at Prescriptive Data Solutions
for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
Analista de Suporte at a consultancy with 11-50 employees
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
Financial Analyst at Finastra
OneLogin Customer Identity is cheaper than Okta.
Senior Analyst at Toll Holdings Limited
 

Valuable Features

Microsoft Entra Verified ID enhances security, reduces costs, and improves efficiency with decentralized, passwordless, and privacy-preserving identity verification.
OneLogin Customer Identity improves security and efficiency with single sign-on, multi-factor authentication, and AI analytics for enhanced functionality.
The importance of having the Microsoft Entra Verified ID being cloud-based is because we don't need to maintain the server.
IT Manager at Calgary United Way
Microsoft Entra Verified ID has helped reduce fraud or impersonation attacks.
IT Associate & Customer Support Analyst at a energy/utilities company with 1,001-5,000 employees
Microsoft Entra Verified ID has helped reduce fraud or impersonation attacks because if you are using a government-sanctioned ID, what is more secure than that?
Senior System Engineer at Prescriptive Data Solutions
The best features OneLogin Customer Identity offers include the ability to store credentials for different applications, one-click login to all platforms, top-notch security for our application, privacy and security for compliance, ease of employee efficiency, and enhanced security for remote workers.
Financial Analyst at Finastra
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
CTO at Malam Engineering PLC
OneLogin Customer Identity has a feature of passwordless authentication.
Senior Analyst at Toll Holdings Limited
 

Categories and Ranking

Microsoft Entra Verified ID
Ranking in Customer Identity and Access Management (CIAM)
8th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
8
Ranking in other categories
Microsoft Security Suite (20th)
OneLogin Customer Identity ...
Ranking in Customer Identity and Access Management (CIAM)
9th
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of Microsoft Entra Verified ID is 3.9%, up from 3.5% compared to the previous year. The mindshare of OneLogin Customer Identity by One Identity is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Identity and Access Management (CIAM) Mindshare Distribution
ProductMindshare (%)
Microsoft Entra Verified ID3.9%
OneLogin Customer Identity by One Identity1.6%
Other94.5%
Customer Identity and Access Management (CIAM)
 

Featured Reviews

MuhammadWaqar - PeerSpot reviewer
IT Director at Interwood Mobel Pvt Ltd
Supports user management and authentication but needs simpler hybrid integration for broader adoption
I believe there should be an easy provision for the on-premises and for the hybrid environment in Microsoft Entra Verified ID, as there seems to be some difficulty with hybrid implementations, especially in a country like Pakistan where most are transitioning to cloud but not fully migrating, instead opting for hybrid solutions. An ease for hybrid integration would greatly help the technical teams. I believe the policy implementation is a little bit complex on the Microsoft side; there should be a simpler way to implement policies, utilizing standardized templates for compliance, such as industry-specific templates for the service industry, which would be helpful for HIPAA and other compliances.
AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
Unified customer identity has delivered seamless branded logins and secure passwordless access
There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.
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916,771 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
10%
Outsourcing Company
10%
Manufacturing Company
9%
Outsourcing Company
30%
Financial Services Firm
15%
Construction Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise10
 

Questions from the Community

What needs improvement with Microsoft Entra Verified ID?
It is hard for me to say how Microsoft Entra Verified ID can be improved. I really do not know the extent of how that can benefit everything. I am trying to learn that here at the Ignite conference.
What is your primary use case for Microsoft Entra Verified ID?
My main use cases for Microsoft Entra Verified ID are verifying the end user saying who they are and being able to back that up with government-issued proof.
What advice do you have for others considering Microsoft Entra Verified ID?
My organization has not implemented the Face Check feature yet; we are using YubiKeys. My organization's trust in digital interactions really has not changed since implementing Microsoft Entra Veri...
What is your experience regarding pricing and costs for OneLogin Customer Identity?
My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger sca...
What needs improvement with OneLogin Customer Identity?
From my perspective, there is nothing to add for OneLogin Customer Identity by One Identity to be improved; everything is clear on my side.
What is your primary use case for OneLogin Customer Identity?
OneLogin Customer Identity by One Identity serves as our main authentication solution for logins to third-party applications such as AWS, Secret Server, Jamf, and SCCM, where we use SAML login to a...
 

Overview

Find out what your peers are saying about Microsoft Entra Verified ID vs. OneLogin Customer Identity by One Identity and other solutions. Updated: September 2026.
916,771 professionals have used our research since 2012.