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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OneLogin Customer Identity positively impacted the organization by significantly improving security.
It provides a cost-effective solution with fast setup and excellent workflows.
It simplified login processes, saving 70 to 80% of time compared to previous tools.
It enhances cybersecurity by managing virtual machines, servers, and applications using single sign-on.
Customers can access multiple applications without the need to register each time, improving operational efficiency and user experience.

CONS

OneLogin Customer Identity's mobile app could use improvements for ease of use.
Scalability is a concern as users have reported issues with loading browser extensions and session timeouts.
Training is necessary, and it would be beneficial to allow users to skip it if already familiar with the system.
Compared to CyberArk, OneLogin Customer Identity is considered less effective.
Initial setup and configuration are complex, and more guided setup options would be helpful for new administrators.
 

OneLogin Customer Identity by One Identity Pros review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
May 8, 2026
For OneLogin, if a customer is looking for a cost-effective solution with faster setup and excellent simple-to-use workflows, then they should go for OneLogin.
Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Feb 17, 2026
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
GA
Senior Lead Engineer at Lakeside Software
May 27, 2026
Our customers are very happy with OneLogin Customer Identity, which allows them to access multiple applications without needing to register every time.
Learn what your peers think about OneLogin Customer Identity by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
905,601 professionals have used our research since 2012.
DS
Network Security Engineer at Connecting Cyber Networks
Jun 2, 2026
Overall, it has helped us improve operational efficiency, strengthen security, and provide a better user experience for our team.
Menawe Collins - PeerSpot reviewer
Financial Analyst at Finastra
Feb 10, 2026
OneLogin Customer Identity has positively impacted our organization by significantly improving our security.
 

OneLogin Customer Identity by One Identity Cons review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
May 8, 2026
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Feb 17, 2026
Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management.
GA
Senior Lead Engineer at Lakeside Software
May 27, 2026
The accuracy and reliability of OneLogin Customer Identity's output are sometimes problematic, but these issues are being addressed with collaboration between internal teams focused on security and product development.
Learn what your peers think about OneLogin Customer Identity by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
905,601 professionals have used our research since 2012.
DS
Network Security Engineer at Connecting Cyber Networks
Jun 2, 2026
One area would be the initial setup and configuration process. While the platform is powerful, some of the advanced settings can be a bit complex for new administrators, and more guided setup options would be helpful.
Menawe Collins - PeerSpot reviewer
Financial Analyst at Finastra
Feb 10, 2026
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely.