IAM Analyst at a tech services company with 51-200 employees
Real User
Top 10
Sep 25, 2026
I am not sure if there were any enhancements in terms of AI or any other features added, but when I used OneLogin Customer Identity by One Identity, it was a very good product. Regarding improvements, I think it is simple enough for users to understand it.
Analista de Suporte at a consultancy with 11-50 employees
Real User
Top 10
Sep 22, 2026
The only detail is more on the financial side; its licensing ends up being very expensive, and the per-user licensing campaigns are a bit pricey. Depending on the region, the company, and the type of contract you are trying to establish, it ends up making the price a bit high for companies to close deals. We struggled a lot and are still struggling because many clients are very interested in the solution, but when it is time to talk to the sales side, things fall apart. The user pricing ends up increasing significantly because many companies have more than 1,000, 2,000, 5,000, 10,000 users and up, making licensing a roadblock. My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger scales. At our company, we have been trying to close contracts lately, but we always face the same financial problem; companies like the solution a lot, but they do not adopt it due to the price. It is very high compared to market competitors, and since it is a system that is a bit different from what the market is already used to, it is difficult to compete with a price that matches competitors. Moreover, for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
OneLogin Customer Identity can improve by focusing on enhancements that promote reliability and independence from other applications. These improvements will better serve our customers and make the product even more dependable. There are many potential enhancements, with one of the best being the implementation of passwordless authentication. Transitioning from traditional password authentication to biometric verification would greatly enhance security and user experience.
There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely. The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
Learn what your peers think about OneLogin Customer Identity by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
I think OneLogin Customer Identity should be improved by ensuring users receive notifications when their passwords are about to expire. Additionally, I noticed that training is a must. A training and learning curve is necessary for everyone to go through, and I would love the option to skip the training if the user already knows about the system. This would be time-saving for everyone.
OneLogin Customer Identity streamlines identity and access management through secure access solutions. It addresses businesses' needs for a centralized platform to manage customer identities efficiently and securely.
Designed for companies seeking robust customer identity management, OneLogin Customer Identity facilitates secure environments by offering advanced features like multifactor authentication and real-time monitoring. It supports seamless integration with a wide array of...
From my perspective, there is nothing to add for OneLogin Customer Identity by One Identity to be improved; everything is clear on my side.
I am not sure if there were any enhancements in terms of AI or any other features added, but when I used OneLogin Customer Identity by One Identity, it was a very good product. Regarding improvements, I think it is simple enough for users to understand it.
The only detail is more on the financial side; its licensing ends up being very expensive, and the per-user licensing campaigns are a bit pricey. Depending on the region, the company, and the type of contract you are trying to establish, it ends up making the price a bit high for companies to close deals. We struggled a lot and are still struggling because many clients are very interested in the solution, but when it is time to talk to the sales side, things fall apart. The user pricing ends up increasing significantly because many companies have more than 1,000, 2,000, 5,000, 10,000 users and up, making licensing a roadblock. My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger scales. At our company, we have been trying to close contracts lately, but we always face the same financial problem; companies like the solution a lot, but they do not adopt it due to the price. It is very high compared to market competitors, and since it is a system that is a bit different from what the market is already used to, it is difficult to compete with a price that matches competitors. Moreover, for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
OneLogin Customer Identity can improve by focusing on enhancements that promote reliability and independence from other applications. These improvements will better serve our customers and make the product even more dependable. There are many potential enhancements, with one of the best being the implementation of passwordless authentication. Transitioning from traditional password authentication to biometric verification would greatly enhance security and user experience.
There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely. The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
I think OneLogin Customer Identity should be improved by ensuring users receive notifications when their passwords are about to expire. Additionally, I noticed that training is a must. A training and learning curve is necessary for everyone to go through, and I would love the option to skip the training if the user already knows about the system. This would be time-saving for everyone.