

Ping Identity Platform and OneLogin Customer Identity by One Identity are major players in the identity management domain. OneLogin has the advantage due to its comprehensive feature set, which justifies its higher cost for some enterprises.
Features: Ping Identity Platform provides advanced access management, including multi-factor authentication, single sign-on, and identity orchestration. OneLogin Customer Identity excels with flexible integrations, extensive API support, and seamless Active Directory connections.
Room for Improvement: Ping Identity Platform could enhance user management within its interface and streamline third-party integrations. Its deployment process, though simpler, can be more user-friendly. OneLogin Customer Identity could improve its initial integration process and address rare technical issues more swiftly. It also requires refinement in its group management structure.
Ease of Deployment and Customer Service: Ping Identity Platform is known for straightforward deployment and responsive customer service. OneLogin also offers simple deployment but has a slight edge in customer support robustness, often ensuring more consistent assistance.
Pricing and ROI: Ping Identity Platform is attractively priced for smaller enterprises due to lower initial setup costs. In comparison, OneLogin Customer Identity, while demanding a higher upfront investment, promises strong ROI through its flexible features and scalability, appealing to businesses focused on long-term value.
We have seen a return on investment because we have improved our security significantly, and the frictionless sign-in saves us time.
Protecting these assets is crucial, especially for financial institutions, to mitigate risks.
Once OneLogin Customer Identity by One Identity was implemented, it reduced tickets, especially for passwords for users that were struggling to get into some applications.
If a customer has purchased a P1 level package, then they are available immediately.
Every time I needed anything, they were very quick and I could solve things within a maximum of a couple of hours.
The customer support for OneLogin Customer Identity is top-notch.
I have reached out to technical support for troubleshooting SAML certificate mismatches and federated errors between Ping and enterprise apps.
The problem with the support team is that I do not like support; the day of the threat image, they never come on the call and unless it is a priority, they never come to call to defend it and to provide any kind of solutions.
I would rate the technical support for Ping Identity Platform seven out of ten because of their limited support and late availability.
It doubled in size and it still was handling fine with no gaps or issues.
OneLogin Customer Identity is very scalable because it handles all my organization's business applications under one roof where they are secure, easy to log in, and save a lot of time.
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
I have not experienced downtime.
OneLogin Customer Identity by One Identity is stable.
OneLogin Customer Identity by One Identity is stable.
Ping Identity Platform demonstrates strong stability, as it is not prone to bugs.
In terms of stability for Ping Identity Platform, we haven't faced any issues till now.
Overall, I see PingFederate as a stable product.
Clarity in documentation, similar to that with Thales and Fortinet, simplifies our job and helps us convince clients by providing links to credible sources.
Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding.
The needed improvements for the mobile app could also include enhancing the user interface to be more user-friendly and easy to customize to fit a user's preference or needs.
I would like to enable ServiceNow Generative AI for auto-diagnosing PingFederate SSO failures and suggest remediation steps.
Ping Identity Platform has multiple products for access management, identity management, a solution for API security, a solution for authorization, and a product for identity verification.
There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems.
for larger numbers of users, the price per user stays the same, which impacts budgeting and negotiations negatively.
My experience with pricing, setup cost, and licensing has been that the price is one of the most cost-effective tools, especially regarding great signing and security.
OneLogin Customer Identity is cheaper than Okta.
Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.
The best features OneLogin Customer Identity offers include the ability to store credentials for different applications, one-click login to all platforms, top-notch security for our application, privacy and security for compliance, ease of employee efficiency, and enhanced security for remote workers.
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
OneLogin Customer Identity has a feature of passwordless authentication.
The platform enhances security measures by analyzing multi-factor authentication attempts, highlighting suspicious patterns, and generating compliance reports.
Ping Identity Platform can be accessed both on-premises and in the cloud, allowing for high flexibility in creating user flows and policies tailored to client requirements.
It's a converged platform which can do both identity management, access management, and recently they are bringing privilege management capability as well.
| Product | Mindshare (%) |
|---|---|
| Ping Identity Platform | 7.5% |
| OneLogin Customer Identity by One Identity | 1.6% |
| Other | 90.9% |


| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
OneLogin Customer Identity streamlines identity and access management through secure access solutions. It addresses businesses' needs for a centralized platform to manage customer identities efficiently and securely.
Designed for companies seeking robust customer identity management, OneLogin Customer Identity facilitates secure environments by offering advanced features like multifactor authentication and real-time monitoring. It supports seamless integration with a wide array of applications and platforms, enhancing both web and mobile experiences. Security remains paramount, ensuring businesses can protect customer data effectively while maintaining compliance with regulatory standards.
What features stand out in OneLogin Customer Identity?
What benefits and ROI do users report?
In industries like finance, healthcare, and retail, OneLogin Customer Identity aids in safeguarding sensitive information and streamlining customer interactions. Its flexible integrations and compliance features make it a preferred choice for businesses looking to secure engagement channels and improve service delivery.
Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.
This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.
What are the key features of Ping Identity Platform?In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.
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