OneLogin Customer Identity by One Identity vs Ping Identity Platform comparison

OneLogin Customer Identity by One Identity vs. Ping Identity Platform

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Helped 911,994 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OneLogin Customer Identity ...

Ranking in Customer Identity and Access Management (CIAM)

9th

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Ping Identity Platform

Ranking in Customer Identity and Access Management (CIAM)

3rd

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Single Sign-On (SSO) (7th), Authentication Systems (9th), Data Governance (18th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (9th), Access Management (7th), Directory Servers (1st)

Mindshare comparison

As of September 2026, in the Customer Identity and Access Management (CIAM) category, the mindshare of OneLogin Customer Identity by One Identity is 1.5%, up from 0.3% compared to the previous year. The mindshare of Ping Identity Platform is 7.4%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM) Mindshare Distribution
Product	Mindshare (%)
Ping Identity Platform	7.4%
OneLogin Customer Identity by One Identity	1.5%
Other	91.1%

Customer Identity and Access Management (CIAM)

Featured Reviews

AmitRathod

Senior Analyst at Toll Holdings Limited

Unified customer identity has delivered seamless branded logins and secure passwordless access

There are some issues I dislike about OneLogin Customer Identity. Customers are still facing performance inconsistencies. Many times users have reported issues such as slow loading times, some occasional browser extension failures, and long session timeout behaviors. There is also complex implementation and configuration. Setting up this product can be demanding, particularly for an organization with a complex application, legacy applications, or larger application data which requires extensive custom workflows or a need for advanced branding. This will take a larger amount of time for deployment. Customization is easy but it takes time to customize, so it depends on the situation. Occasional service interruptions also occur. During my tenure, some users reported occasional outages or connectivity glitches which disrupted access to business applications.

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AmitRathod

Senior Analyst at Toll Holdings Limited

Single sign-on has simplified access while adaptive authentication protects complex user journeys

Regarding areas for improvement in Ping Identity Platform, there is not much. In terms of licensing and implementation costs, it has premium pricing, and it has a very complex implementation. It provides greater feasibility, but it takes a very long time in terms of complete building. There is a very limited number of legacy support, which can pose potential difficulties in integrating with certain older or legacy systems. Additionally, issue troubleshooting can be difficult at times. Sometimes issues can be difficult to diagnose and require extensive technical expertise. There is also a very steep learning curve for administrative purposes and potential difficulties with offline authentication scenarios.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process."

"For OneLogin, if a customer is looking for a cost-effective solution with faster setup and excellent simple-to-use workflows, then they should go for OneLogin."

"OneLogin Customer Identity has positively impacted our organization by significantly improving our security."

"Our customers are very happy with OneLogin Customer Identity, which allows them to access multiple applications without needing to register every time."

"Overall, it has helped us improve operational efficiency, strengthen security, and provide a better user experience for our team."

"It is a scalable solution."

"I like the self-service feature. The 502 and UBP systems are also excellent. PingID's ability to authenticate with SSH, RDP, and Windows login is pretty handy. It covers the entire spectrum of use."

"This is a user-friendly solution."

"We use the product to run different reports."

"I would recommend PingFederate as an IAM solution for its no-code environment, single sign-on, multi-factor authentication, bidirectional services, and advanced features."

"I work on the application onboarding process because we have multiple customers and get data from different sources."

"The solution is stable. We haven't experienced any bugs or glitches."

"The most valuable feature is multifactor authentication."

More Ping Identity Platform pros

Cons

"Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management."

"One area would be the initial setup and configuration process. While the platform is powerful, some of the advanced settings can be a bit complex for new administrators, and more guided setup options would be helpful."

"The accuracy and reliability of OneLogin Customer Identity's output are sometimes problematic, but these issues are being addressed with collaboration between internal teams focused on security and product development."

"OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely."

"In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout."

"PingAccess can only have one token provider, and you cannot enable two different token providers simultaneously."

"Ping Identity Platform must improve its UI since its management console is complicated."

"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."

"It requires some expertise to set up and manage."

"There is room for improvement in the solution, particularly in security."

"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."

"We can choose a drop-down to search for which certificate we have to create, which is difficult."

"Currently, the main integration is SAML-based, but other integration methodologies need to be supported."

More Ping Identity Platform cons

Pricing and Cost Advice

Information not available

"The tool is quite affordable."

"The platform's value justifies the pricing, especially considering its security features and scalability."

"The pricing is neither too expensive nor too cheap."

"Ping Identity Platform is not an expensive solution."

"Ping Identity Platform is not very expensive."

"Ping offers flexible pricing that's not standardized."

"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."

"Compared to some SaaS-based solutions, the platform is relatively cost-effective."

More Ping Identity Platform pricing and cost advice

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Use our free recommendation engine to learn which Customer Identity and Access Management (CIAM) solutions are best for your needs.

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911,994 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

18%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	2
Large Enterprise	22

Questions from the Community

What is your experience regarding pricing and costs for OneLogin Customer Identity?

I'm not sure of the exact rate, but OneLogin Customer Identity is cheaper than Okta. Okta is costly, and OneLogin is cheaper. It depends on the client and their budget. If they don't have a large b...

What needs improvement with OneLogin Customer Identity?

OneLogin Customer Identity can improve by focusing on enhancements that promote reliability and independence from other applications. These improvements will better serve our customers and make the...

What is your primary use case for OneLogin Customer Identity?

My main use case for OneLogin Customer Identity involves addressing the integration of applications and resolving access issues that customers may experience. If customers face access problems, we ...

What is your experience regarding pricing and costs for PingFederate?

Regarding pricing for Ping Identity Platform, I would rate it eight out of ten.

What needs improvement with PingAccess?

The areas where I think PingFederate needs room for improvement include that the most significant area I would recommend is that things such as redirects still do not have majority of the applicati...

What is your primary use case for PingAccess?

The main use case for PingFederate is that we are maintaining the centralized single sign-on with DuroSengel and Carabras as the two main instances to review. If any application is hosted outside o...

Transmit Security vs OneLogin Customer Identity by One Identity

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Compared 22% of the time

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Product Reports

OneLogin Customer Identity by One Identity

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OneLogin Customer Identity by One Identity report

Ping Identity Platform

Download Ping Identity Platform product report

Also Known As

No data available

Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ

Overview

OneLogin Customer Identity streamlines identity and access management through secure access solutions. It addresses businesses' needs for a centralized platform to manage customer identities efficiently and securely.

Designed for companies seeking robust customer identity management, OneLogin Customer Identity facilitates secure environments by offering advanced features like multifactor authentication and real-time monitoring. It supports seamless integration with a wide array of applications and platforms, enhancing both web and mobile experiences. Security remains paramount, ensuring businesses can protect customer data effectively while maintaining compliance with regulatory standards.

What features stand out in OneLogin Customer Identity?

Single Sign-On: Simplifies access with one login credential across applications.
Multifactor Authentication: Enhances security with additional verification steps.
Real-Time Monitoring: Offers continuous insight into identity activities.
API Integration: Provides support for custom integrations with numerous platforms.

What benefits and ROI do users report?

Enhanced Security: Reduces risk with robust authentication methods.
Operational Efficiency: Saves time with automated identity processes.
Improved Customer Experience: Simplifies user access and engagement.
Regulatory Compliance: Ensures adherence to security standards efficiently.

In industries like finance, healthcare, and retail, OneLogin Customer Identity aids in safeguarding sensitive information and streamlining customer interactions. Its flexible integrations and compliance features make it a preferred choice for businesses looking to secure engagement channels and improve service delivery.

One Identity

Ping Identity Platform offers cloud capabilities for applications, supporting Single Sign-On, Multi-Factor Authentication, and passwordless authentication. It features flexible integrations and federated identity management, enhancing security through detailed compliance features and seamless IDP integration.

This platform meets enterprise needs with role-based access control, device management, API security, and risk-based adaptations. Its BYOD support, ease of integration, biometric authentication methods, and customizable options with PingFederate aid in enhancing security and convenience. Challenges such as the complex management console, network reliability, and limited customization are present. Users find areas for improvement in incident response features, bio-certification, and network handling for IP classification. Community support and documentation need strengthening to address existing device tracking and token management issues.

What are the key features of Ping Identity Platform?

Cloud Capabilities: Built for cloud applications with flexible integrations.
Federated Identity Management: Allows easy integration of multiple IDPs.
SSO and MFA Support: Ensure secure and seamless access.
Passwordless Authentication: Enhances user convenience.
API and Device Management: Protects and secures devices and APIs.

What benefits and ROI can be expected from Ping Identity Platform?

Enhanced Security: Through detailed compliance features and multi-protocol support.
User Convenience: Enabled by passwordless access and integration flexibility.
Improved Access Control: With role-based permissions and identity management integration.
Seamless Integration: Across a range of identity providers and authentication protocols.

In industries such as finance, healthcare, and IT, enterprises deploy Ping Identity Platform for its ability to implement seamless SSO and MFA. It integrates with protocols like SAML, OAuth, and OpenID Connect to secure communications and user identities. This enhances security and user convenience for customer-facing and internal applications.

Ping Identity

Sample Customers

Information Not Available

Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol

OneLogin Customer Identity by One Identity vs. Ping Identity Platform