

Find out in this report how the two Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
They have been responsive to our needs as integrators and those of the client.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
There is a clear roadmap for improvements, including enhancing capabilities with AI and seamless functionality in an MSP model for deeper visibility across multiple agencies.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
With visibility into endpoint telemetry, SentinelOne does provide useful information to find threat actors and empowers those who are in the business of threat hunting.
| Product | Mindshare (%) |
|---|---|
| SentinelOne Singularity Identity | 0.9% |
| NinjaOne | 0.8% |
| Other | 98.3% |


| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 5 |
| Large Enterprise | 13 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Singularity Identity, a component of the Singularity platform, provides threat detection & response (ITDR) capabilities to defend Active Directory and domain-joined endpoints in real-time from adversaries aiming to gain persistent, elevated privilege and move covertly. Singularity Identity provides actionable, high-fidelity insight as attacks emerge from managed and unmanaged devices. It detects identity misuse and reconnaissance activity happening within endpoint processes targeting critical domain servers, service accounts, local credentials, local data, network data, and cloud data. On-agent cloaking and deception techniques slow the adversary down while providing situational awareness and halting adversarial attempts at lateral movement. Singularity Identity helps you detect and respond to identity-based attacks, providing early warning while misdirecting them away from production assets.
Singularity Identity’s primary use case is to protect credential data and disrupt identity-based attacks. The most valuable function of Singularity Identity is its ability to misdirect attackers by providing deceptive data to identity-based recon attacks. Additionally, it can hide and deny access to locally stored credentials or identity data on Active Directory domain controllers.
Singularity Identity also provides rapid detection and respond to identity attacks, capturing attack activity and feeding it directly to the Singularity platform’s Security DataLake for enterprise-wide analysis and response.
By implementing Singularity Identity, organizations benefit from enhanced security, reduced credential-related risks, and improved user productivity. It detects and responds to identity-based attacks, ensuring only authorized individuals can access critical identity data. With its cloaking capabilities to hide identity stored locally on endpoints or in the identity infrastructure and it’s ability to provide decoy results to identity-based attacks, organizations can effectively secure their sensitive or privileged identities, resulting in improved overall identity security.
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