Nimble CRM vs Zendesk comparison

Nimble and Zendesk are both solutions in the CRM category. Nimble is ranked #50, while Zendesk is ranked #24 with an average rating of 7.3. Nimble holds a 0.3% mindshare in CRM, compared to Zendesk’s 1.5% mindshare. Additionally, 100% of Nimble users are willing to recommend the solution, compared to 93% of Zendesk users who would recommend it.

Nimble CRM

Read 3 Nimble CRM reviews

278 Views
197 Comparison Views

100% willing to recommend

Zendesk

Read 61 Zendesk reviews

3,084 Views
586 Comparison Views

93% willing to recommend

Nimble CRM

Zendesk

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Executive SummaryUpdated on Jul 6, 2025

Nimble CRM and Zendesk are competing in the customer relationship management sector, each bringing unique strengths. Zendesk appears to have the upper hand due to its comprehensive features, despite its higher cost.

Features: Nimble CRM includes social integration, task management, and robust support features. Zendesk offers multichannel support, live chat, and help desk solutions, superior for businesses focusing on customer interaction.

Ease of Deployment and Customer Service: Nimble CRM is straightforward to deploy with responsive customer service. Meanwhile, Zendesk's extensive feature set requires a more complex onboarding process but is accompanied by efficient support and thorough training resources.

Pricing and ROI: Nimble CRM is cost-effective with an attractive ROI for small to medium businesses. Zendesk, with higher setup costs, provides strong ROI through its extensive features for those seeking a comprehensive CRM solution.

To learn more, read our detailed Nimble CRM vs. Zendesk Report (Updated: July 2025).

Buyer's Guide

Nimble CRM vs. Zendesk

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nimble CRM

Ranking in CRM

50th

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Social CRM (15th)

Zendesk

Ranking in CRM

24th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Help Desk Software (11th), IT Service Management (ITSM) (11th), Sales Force Automation (11th), Reporting (19th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Nimble CRM is 0.3%, up from 0.3% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"It's easy to configure and easy to create a data source or replicate it to another one."

"It is a fast and reliable solution."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."

"Zendesk Support has a lot of good APIs."

"It's very convenient to use."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"The benefits I have seen from using Zendesk include faster response times; as a CSM, faster response is the goal, which solves the customer's challenge in a timely manner, and Zendesk offers that capability, which is beneficial."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"Zendesk has been invaluable in automating communications such as email and phone calls."

More Zendesk pros

Cons

"The solution should improve its replication groups' verification confirmation."

"The product has a security flaw."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"It wasn't easy to set up so we're only using a third of all of the features,"

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"It needs to improve in terms of its flexibility, price, and installation."

"The solution itself wasn't easy to set up."

More Zendesk cons

Pricing and Cost Advice

"The solution is cost-effective."

"The pricing is moderate."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"The price is very competitive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Manufacturing Company

Educational Organization

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Comparisons

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Product Reports

Buyer's Guide

CRM

August 2025

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Buyer's Guide

Zendesk

July 2025

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?

Contact Management: Centralized database for managing contacts, integrating directly with email systems.
Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.

What benefits to look for in reviews?

Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Nimble CRM vs. Zendesk

July 2025

Free Report: Nimble CRM vs. Zendesk

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