Nimble CRM vs Zendesk comparison

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Nimble CRM

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Executive SummaryUpdated on Apr 1, 2025

Nimble CRM and Zendesk are competing in the CRM and customer service domains. Zendesk may have the upper hand due to its comprehensive features, suitable for organizations focusing on customer service capabilities, while Nimble CRM is more affordable and effective in managing sales processes.

Features: Nimble CRM offers social media integration, contact management, and sales automation, aiding in relationship building. Zendesk provides help desk tools, multichannel support, and customer interaction logging, ideal for organizations focusing on excellent service experiences.

Ease of Deployment and Customer Service: Nimble CRM ensures a straightforward deployment process with minimal setup, praised for its intuitive nature. Zendesk, offering comprehensive support options, requires more effort initially due to its extensive features but provides richer functionality.

Pricing and ROI: Nimble CRM is cost-effective with a lower entry price and quick ROI, enhancing productivity for small businesses. Zendesk, with premium pricing, justifies its cost with robust features that may lead to significant long-term gains in customer satisfaction and loyalty.

To learn more, read our detailed Nimble CRM vs. Zendesk Report (Updated: June 2025).

Nimble CRM vs. Zendesk

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nimble CRM

Ranking in CRM

51st

Average Rating

8.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Social CRM (16th)

Zendesk

Ranking in CRM

21st

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Nimble CRM is 0.4%, up from 0.3% compared to the previous year. The mindshare of Zendesk is 1.5%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Hakan Genel

Disaster Recovery Specialist at Metropolitan State University of Denver

An easy-to-use, simple and stable CRM solution

The solution is used for VMware Environment It's easy to configure and easy to create a data source or replicate it to another one. It's very easy to use. All servers are in the environment, and we are using the data source. Nimble is very reliable. The configuration is very quick and simple.…

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a fast and reliable solution."

"It's easy to configure and easy to create a data source or replicate it to another one."

"The interface is easy to use and has many features, such as email marketing and ad management, live chat, and more."

"We rarely had issues with Zendesk."

"It's very convenient to use."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"The initial setup is simple and straightforward."

"It's a very stable tool, very powerful."

More Zendesk pros

Cons

"The solution should improve its replication groups' verification confirmation."

"The product has a security flaw."

"Nimble sometimes slows down the progress of any work or project we have pending as it lacks the customization to manage the task through the work dashboard."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

"The price of the solution should be reduced."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"The support team is time-consuming, and they don't find the answer to our problem."

"It wasn't easy to set up so we're only using a third of all of the features,"

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

More Zendesk cons

Pricing and Cost Advice

"The pricing is moderate."

"The solution is cost-effective."

"From what I hear, Zendesk's pricing is a little expensive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

24%

Financial Services Firm

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

CRM

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Nimble CRM is a relationship-focused CRM platform designed to streamline communication, enhance customer relationships, and improve business productivity through practical features and ease of use.

Nimble CRM integrates social media channels, communication tools, and contact management into one platform, enabling businesses to nurture relationships and engage with clients efficiently. The sales pipeline features, task management capabilities, and advanced reporting tools allow users to prioritize and efficiently handle daily tasks while maintaining a comprehensive overview of all client interactions. This CRM can adapt to various industries, offering scalable solutions ideal for small to medium businesses aiming to enhance customer relations and grow revenue.

What are the key features of Nimble CRM?

Contact Management: Centralized database for managing contacts, integrating directly with email systems.
Social Listening: Seamless integration with social media platforms to monitor and engage with customer activities.
Pipeline Management: Visual sales pipeline to track deal progress from lead generation to closing.
Task Management: Tools to organize and prioritize tasks, ensuring timely follow-up and efficiency.
Email Tracking: Insightful email tracking features to monitor open rates and engagement levels.

What benefits to look for in reviews?

Enhanced Productivity: Reduction in time spent searching for contact details and tracking communications.
Improved Customer Engagement: Better insights into customer interactions lead to more personalized communication.
Sales Growth: Streamlined processes and efficient task management contribute to increased sales conversions.
Data-Driven Decisions: Advanced reporting tools enable more informed business strategies.

Nimble CRM is widely implemented across industries like real estate, finance, and consulting. Companies leverage its features to handle customer interactions, streamline communications, and ensure strategic follow-ups, resulting in improved client satisfaction and retention. Integrations with industry-specific tools enable these sectors to adopt Nimble CRM smoothly into their operations, making it a valuable asset for businesses needing robust customer relationship management.

Nimble

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

A.M. Custom Clothing, Skymax, Totus Tuus Consulting, Nourmand & Associates, Intermedio Information Technology, Digiterati, TradeGecko, Things With Wings, Trendr, WebbROI, Servicerate.com

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Nimble CRM vs. Zendesk