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Mitel Communications Director vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mitel Communications Director
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (9th), IP Telephony & Unified Communications (5th)
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Virtual Meetings (5th)
 

Mindshare comparison

Mitel Communications Director and Skype for Business aren’t in the same category and serve different purposes. Mitel Communications Director is designed for Unified Communications and holds a mindshare of 3.5%, up 1.7% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 3.9% mindshare, down 13.2% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Mitel Communications Director3.5%
Cisco Unified Communications9.5%
3CX Live Chat7.6%
Other79.4%
Unified Communications
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Skype for Business3.9%
Zoom Workplace Business7.8%
Webex5.5%
Other82.8%
Virtual Meetings
 

Featured Reviews

it_user217503 - PeerSpot reviewer
Owner at a comms service provider with 51-200 employees
An easy to use product. Numerous applications are available for it.
The MCD or Mitel Communications Director is now called the MiVoice Business- Great product- we have had it for many years when it was called the MCD or 3300. Mitel has always had a great migration program and has allowed us to upgrade the system over time, upgrades are easy and can be done as we…
reviewer1854369 - PeerSpot reviewer
Executive at a government with 201-500 employees
Relying on dependable communication features for efficient collaboration
I work with Microsoft Exchange. We use Microsoft Azure, though I am not involved with the back-end operations. I work with Microsoft Exchange and ServiceNow for the service desk. I do not work with Cloud Observability or Automation Engine. We use Microsoft Copilot with Teams. We do not use Microsoft Security Copilot as it is not cloud-based. We have moved from Skype for Business to Teams recently, though some of us still use Skype for Business because it is convenient. Skype for Business is particularly useful for remoting onto people's devices. I prefer Skype for Business over Teams for screen sharing. Sometimes there are compatibility issues when running Microsoft Teams and Skype for Business together. Phone calls in Teams might ring and then go silent, or the microphone might not detect calls from either application. I rate Skype for Business a 9 out of 10 because it works effectively with minimal issues.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
19%
Comms Service Provider
11%
Marketing Services Firm
11%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise27
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

Communications Director
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Banfield Pet Hospital, Carlsberg Breweries
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: April 2026.
896,099 professionals have used our research since 2012.