Microsoft Dynamics CRM vs Pipedrive vs Sage CRM comparison

Read 13 Pipedrive reviews

943 Views
594 Comparison Views

78% willing to recommend

Sage CRM

Read 8 Sage CRM reviews

361 Views
343 Comparison Views

77% willing to recommend

Microsoft Dynamics CRM

Sage CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Microsoft Dynamics CRM, Pipedrive, and Sage CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: August 2025).

CRM

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Helped 865,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Microsoft Dynamics CRM is 9.9%, down from 13.5% compared to the previous year. The mindshare of Pipedrive is 1.3%, up from 0.9% compared to the previous year. The mindshare of Sage CRM is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Microsoft Dynamics CRM	9.9%
Pipedrive	1.3%
Sage CRM	0.6%
Other	88.2%

CRM

Featured Reviews

Pawel-Gawronski

Enterprise Architect at BEC

Streamlining resource management and improving project insights with helpful support

The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center. It has improved the verification of value streams by mapping projects to products and demonstrating the total cost of ownership. This automation significantly impacts daily operations by reducing the time spent on manual tasks and improving the quality and delivery time.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

AkinolaOni

Senior Manager Sales Operations at Smile Telecoms Nigeria- Lagos Core via London

A CRM with strong reporting features that we use across several departments at my organization

We used to face downtime, in which some of our other platforms had issues synchronizing with Sage. I don't know whether it's an API or design issue somewhere, but there are these interfacing issues where systems sometimes don't talk to each other. Other than that, I would like Sage to improve their UI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Dynamics CRM is a stable solution."

"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."

"The stability is excellent."

"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."

"The most valuable feature in Microsoft Dynamics CRM is funneling."

"The most valuable feature is that it's easy to use and can work with any Microsoft solution without problems."

"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."

More Microsoft Dynamics CRM pros

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The initial setup is straightforward."

"It is a stable platform."

"The solution is very stable."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The solution is pretty easy to use and intuitive."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

More Pipedrive pros

"The part I like the most is the reporting."

"We have found the solution to be stable."

"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."

"The most valuable feature is the case management system, which allows for the customization of workflows and saving solutions."

"Sage CRM is flexible, customizable, and user-friendly."

"It has been helpful for opportunity management and lease management."

"The solution's technical support is fast to respond."

"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."

Cons

"During a period of time, restoring data and maintaining it could be better in Microsoft Dynamics CRM."

"The manufacturing module could be improved. I would like to see customization in the next release."

"Overall, the solution could be made to be more user friendly."

"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."

"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."

"Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive."

"There is room for improvement in handling nonlinear sales processes and complex quoting."

More Microsoft Dynamics CRM cons

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Reporting capabilities of the solution could be improved."

"The automation process is challenging."

"You must pay more if you need an additional feature."

"New features sometimes seem bolted on rather than being smooth."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The product is expensive."

More Pipedrive cons

"The product could be improved by modernizing the charts and analytics. Additionally, the export features and interactivity of the charts need enhancement."

"Sage CRM doesn't have a dashboard for dynamic reporting."

"With regards to monitoring the transaction with alerts, it could be better."

"The scalability of this solution depends on whether you have a team that can configure it for scale."

"Its user interface could be better."

"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."

"I would like Sage to improve their UI."

"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."

Pricing and Cost Advice

"It's kind of pricey. It's about $50 or $60 per user."

"There is a license required to use Microsoft Dynamics CRM."

"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."

"The cost could be cheaper. I would rate them 3 out of 5."

"Microsoft Dynamics CRM is an expensive solution."

"Microsoft often encourages customers to commit to multi-year enterprise-level agreements, such as three or five-year deals with a minimum commitment of, for example, $200,000 dollars. However, in order to acquire more customers, I believe Microsoft should offer this same rate for one-year commitments for customers who want to experience it."

"Microsoft Dynamics CRM is very affordable if you use the yearly subscription."

"The solution is not expensive."

More Microsoft Dynamics CRM pricing and cost advice

"The solution is affordable."

"The product is expensive but provides valuable services."

"Pipedrive is relatively more affordable than other solutions."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

More Pipedrive pricing and cost advice

"Though my company has to have a perpetual license per user, there is a need to make annual payments towards the costs attached to the support my organization receives from Sage CRM's technical team."

"We pay for eight core modules and 20 user licenses and this costs us $1500 per year."

"From an African perspective, the solution is relatively expensive."

"The product is expensive."

"We have a yearly license."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

16%

Retailer

Comms Service Provider

Manufacturing Company

Computer Software Company

29%

Government

13%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What do you like most about Microsoft Dynamics CRM?

The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.

What needs improvement with Microsoft Dynamics CRM?

Microsoft Dynamics CRM needs to be improved in the visibility of add-on costs for end users, which can sometimes be t...

What is your primary use case for Microsoft Dynamics CRM?

I use Microsoft Dynamics CRM in my day-to-day customer management tasks. Our usual use cases for Microsoft Dynamics C...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

What do you like most about Sage CRM?

The solution's technical support is fast to respond.

What is your experience regarding pricing and costs for Sage CRM?

The product is expensive.

What needs improvement with Sage CRM?

The product could be improved by modernizing the charts and analytics. Additionally, the export features and interact...

ServiceNow vs Microsoft Dynamics CRM

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Compared 9% of the time

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Compared 7% of the time

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Compared 6% of the time

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Compared 35% of the time

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Product Reports

Microsoft Dynamics CRM

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Download Pipedrive product report

CRM

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Also Known As

Dynamics CRM, MS Dynamics CRM

No data available

Overview

Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

Microsoft

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.