Find out what your peers are saying about SAP, Oracle, Microsoft and others in ERP.
Automation makes it very easy for us, as that is a time-saving task for us.
SAP ERP did provide value for money.
It's not a matter of the solution; it's a matter of the clients and the approach that we follow.
If we can maximize that, we can get the full price benefit of the solution.
We have observed a good return on investment, with calculations based on a five-year ROI plan.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
A traditional challenge with SAP support is that SAP teams only support the standard functions, which are part of the product.
Establishing the right channels was a challenge, as BTP was new to everyone, including our SAP contacts.
I would rate the support a ten because there are a lot of knowledge-based articles published, and most of them are available online.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
SAP S/4HANA scales exceptionally well.
It is very easy to scale within businesses, especially when a new business falls within the range.
Scalability is a key strength of SAP, especially for HANA, compared to all the other ERPs.
For the cloud, we have not faced any downtimes or stability issues.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
SAP S/4HANA is very stable by design, with a focus on clean core compliance to maintain system stability for upgrades.
The SAP HANA system is not very easy to unlock, and it's something strange as, compared to other databases, when transaction logs are full, you stop the system, run the transaction log backups, and then restart.
Not very often, but it can happen, especially with user load; if many people use the system at the same time, there might be issues depending on various factors.
There's a gap in advanced features that other platforms like NetSuite handle better.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
There is a need for improvement in consolidation and multi-country master data management.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
I believe that SAP ERP needs to include AI functionality now, as I think it would be a significant change that could improve and enhance the product.
Organizations face challenges like adapting to new technologies rapidly, and whether customers are early or late adopters influences their experience.
Huge ROI opportunities exist for enterprises, but planning and transparency are crucial to navigate the changes necessitated by SAP S_4HANA.
I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.
However, it was very costly due to the numerous integrations we had.
The pricing and setup cost via partner for Microsoft Dynamics 365 Business Central are very attractive, as you get the best discounts and offers.
The pricing for Dynamics 365 Business Central is reasonable.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
It's higher compared to similar peer solutions.
Most users or IT professionals typically criticize the high price of SAP license costs.
It's not easy to have a clear understanding of the price and the value, especially if I talk about the business transaction platform.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
The way SAP has helped our customers is by establishing a discipline where industry-specific operations and SAP's standard processes work hand in hand, improving resource utilization, material movement control, and cost control.
The insights given help us make strategic decisions.
| Product | Mindshare (%) |
|---|---|
| SAP S/4HANA | 5.8% |
| SAP ERP | 9.0% |
| Microsoft Dynamics 365 Business Central | 3.4% |
| Other | 81.8% |


| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 12 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 31 |
| Large Enterprise | 78 |
| Company Size | Count |
|---|---|
| Small Business | 51 |
| Midsize Enterprise | 26 |
| Large Enterprise | 56 |
Microsoft Dynamics 365 Business Central provides customization and integrates with Microsoft tools like Excel and Outlook. It's accessible via cloud and supports various business functions, making it ideal for small and medium-sized businesses.
Microsoft Dynamics 365 Business Central is known for real-time data management, robust reporting, financial analytics, and security encryption. It seamlessly adapts to different business needs and is economically viable, making it an optimal choice. There is room for enhancements in pricing for small businesses, sales automation, security configurations, inter-company logistics, inventory management, Power BI and CRM integration, interface friendliness, and reporting tools. Users seek improvements in AI, customization, multi-country management, retail integration, training resources, stability, and transaction correction.
What are Microsoft Dynamics 365 Business Central's key features?Used predominantly in financial management, CRM, inventory tracking, and internal operations, Microsoft Dynamics 365 Business Central supports industries like finance, retail, education, and distribution. It offers modules for accounts receivable, accounts payable, general ledger, and supply chain management. Integration with Microsoft 365 and cloud-based functionalities enhances operational efficiency and data management.
SAP ERP integrates modules like finance, supply chain, and material management, delivering seamless operations and real-time analytics. Its customization, scalability, and robust security make it ideal for large enterprises across different industries, enhancing decision-making and business efficiency.
SAP ERP is a comprehensive tool designed to streamline enterprise operations across finance, procurement, HR, sales, logistics, and manufacturing. Known for its adaptability and user-friendly interface, it supports real-time data analytics, crucial for informed decision-making. Its scalability ensures suitability for large organizations, while its reliable security measures protect data integrity. Despite its complexity and high initial costs, SAP ERP provides extensive customization options, aligning with specific business practices and enabling enhanced productivity. However, improvements are needed in integration with other systems and reporting features.
What are the key features of SAP ERP?SAP ERP is utilized in sectors such as agriculture, healthcare, and utilities to integrate complex enterprise functions. It aids in production planning, financial control, and maintaining compliance with regulations. Its capability to align with distinct business requirements enables industries to achieve greater operational efficiency.
SAP S/4HANA is an advanced ERP system utilizing in-memory computing, offering real-time analytics and seamless integration. Its user-centric Fiori interface simplifies operations, making it ideal for diverse business needs in finance, logistics, and high-performance data management.
SAP S/4HANA stands out for its in-memory database technology and integrated analytics, which provide organizations with real-time access to data, enhancing business efficiency. It simplifies complex processes through prebuilt scenarios and allows robust customization to fit specific industry needs. The platform is crucial for high-performance data management and decision-making across sectors like finance and logistics, integrating different departments to support digital transformation initiatives. It offers both cloud and on-premise deployment options, catering to large-scale enterprises seeking flexibility, scalability, and improved operational efficiency.
What are the key features of SAP S/4HANA?In industries like finance, supply chain, and manufacturing, SAP S/4HANA supports business processes by integrating core functions and enabling real-time analytics. It enhances financial management, inventory control, and purchasing decisions, making it popular among large-scale users in retail and pharmaceuticals.