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ManageEngine SupportCenter Plus vs Samanage comparison

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  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."
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    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    595,546 professionals have used our research since 2012.
    Ranking
    23rd
    out of 56 in Help Desk Software
    Views
    280
    Comparisons
    221
    Reviews
    1
    Average Words per Review
    1,566
    Rating
    7.0
    35th
    out of 56 in Help Desk Software
    Views
    373
    Comparisons
    308
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
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    Overview

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Offer
    Learn more about ManageEngine SupportCenter Plus
    Learn more about Samanage
    Sample Customers
    Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    VISITORS READING REVIEWS
    Comms Service Provider29%
    Computer Software Company23%
    Government13%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider18%
    Government11%
    Wholesaler/Distributor5%
    Buyer's Guide
    Help Desk Software
    April 2022
    Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: April 2022.
    595,546 professionals have used our research since 2012.

    ManageEngine SupportCenter Plus is ranked 23rd in Help Desk Software with 1 review while Samanage is ranked 35th in Help Desk Software. ManageEngine SupportCenter Plus is rated 7.0, while Samanage is rated 0.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and ServiceNow, whereas Samanage is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support and Agiloft ITSM ITIL Service Desk Suite.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.