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LogMeIn Central vs ManageEngine Desktop Central MSP comparison

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Featured Review
Find out what your peers are saying about LogMeIn Central vs. ManageEngine Desktop Central MSP and other solutions. Updated: January 2022.
565,304 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features.""I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with.""The initial setup was very easy.""It allows you to transfer along with many other functions."

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"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use.""Easy to manage and it looks good.""The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date.""The interface is intuitive, easy to use, and has a low learning curve.""The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

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Cons
"Our clients are having issues with printing.""The solution is expensive as hell.""Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

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"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space.""When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time.""Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor.""Stability is sometimes negatively affected by updates.""Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

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Pricing and Cost Advice
  • "Coming from where it was free, it's getting to be expensive."
  • "We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
  • "Having to spend so much money on remote access is what I feel to be a necessary evil."
  • More LogMeIn Central Pricing and Cost Advice →

  • "This product has an easy setup, good support, and a good price."
  • "This product is very cheap compared to others."
  • "When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
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    Questions from the Community
    Top Answer: 
    I forget what the pricing model was, but I do remember there was something I did not like about it. However, I remember that whatever the price is/was, I found it acceptable given the value I received… more »
    Top Answer: 
    I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool… more »
    Top Answer: 
    The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it… more »
    Top Answer: 
    When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at… more »
    Top Answer: 
    When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it… more »
    Ranking
    Views
    2,785
    Comparisons
    2,304
    Reviews
    3
    Average Words per Review
    793
    Rating
    8.7
    Views
    467
    Comparisons
    374
    Reviews
    2
    Average Words per Review
    1,171
    Rating
    8.5
    Comparisons
    Also Known As
    Desktop Central MSP
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    Overview
    LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

    Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

    Offer
    Learn more about LogMeIn Central
    Learn more about ManageEngine Desktop Central MSP
    Sample Customers
    Au Bon Pain, BELL (Building Educated Leaders for Life)
    South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider19%
    Construction Company6%
    Government5%
    VISITORS READING REVIEWS
    Comms Service Provider36%
    Computer Software Company25%
    Manufacturing Company6%
    Media Company3%
    Company Size
    REVIEWERS
    Small Business92%
    Midsize Enterprise8%
    No Data Available
    Find out what your peers are saying about LogMeIn Central vs. ManageEngine Desktop Central MSP and other solutions. Updated: January 2022.
    565,304 professionals have used our research since 2012.

    LogMeIn Central is ranked 4th in Remote Monitoring and Management Software with 4 reviews while ManageEngine Desktop Central MSP is ranked 10th in Remote Monitoring and Management Software with 5 reviews. LogMeIn Central is rated 8.6, while ManageEngine Desktop Central MSP is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of ManageEngine Desktop Central MSP writes "Excellent for on-prem and cloud based vulnerability detection". LogMeIn Central is most compared with LogMeIn Rescue, LogMeIn Pro, TeamViewer, Microsoft Endpoint Configuration Manager and ConnectWise Automate, whereas ManageEngine Desktop Central MSP is most compared with N-able N-central, NinjaRMM, TeamViewer Remote Management, Kaseya VSA and Atera. See our LogMeIn Central vs. ManageEngine Desktop Central MSP report.

    See our list of best Remote Monitoring and Management Software vendors.

    We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.