LogMeIn Central vs ManageEngine Desktop Central MSP [EOL] comparison

"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

"Using the product, we provide a quicker response when supporting customers.​"

"I like being able to dial in and transfer files for updates."

"It allows you to transfer along with many other functions."

"It is a scalable solution."

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."

"I would not want to tell other companies about it because it is so powerful, it does so much, and it makes me look so good."

"Easy to manage and it looks good."

"The endpoint management is great."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"The interface is intuitive, easy to use, and has a low learning curve."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"Do not use the technical support."

"The solution is expensive as hell."

"Sometimes it just fails to load."

"It's not really a true RMM product but more of just a remote access."

"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"I do not like the antivirus."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"Stability is sometimes negatively affected by updates."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"Pricing is a little on the expensive side, compared to what TeamViewer has offered."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."

"I complain about the price all the time. It's gone up from relatively inexpensively to, right now, about $2000 a year for me, based upon the number of machines I have. You say $2000 is not that bad, but the price has jumped up significantly over the past few years. They went three or four years without any price increases, and then they did a dramatic increase, three or four times the annual fee, two years in a row. But last year and this year it has been pretty stable."

"The price needs improvement. It is ridiculously expensive now, and no features have really changed."

"The price is a little high but it's competitive. The licensing process is fairly easy."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"This product is very cheap compared to others."

"This product has an easy setup, good support, and a good price."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."