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LiveChat vs Serviceaide ChangeGear comparison

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LiveChat Logo
LiveChat
Read 6 LiveChat reviews
182 views|148 comparisons
100% willing to recommend
Serviceaide Logo
Serviceaide ChangeGear
Read 14 Serviceaide ChangeGear reviews
263 views|187 comparisons
85% willing to recommend
Buyer's Guide
LiveChat vs. Serviceaide ChangeGear
May 2024
Executive Summary

We performed a comparison between LiveChat and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed LiveChat vs. Serviceaide ChangeGear Report (Updated: May 2024).
Download the complete report
769,789 professionals have used our research since 2012.
Featured Review
Anonymous User
We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions.
Every company searches for ways to have authentic conversations with there clients, especially those prompted by the client. Also, people don’t... Read more →
Anonymous User
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated...
It's provided self-service and automation, notifications, and reporting. That’s where we spend most of the time fishing for things. It’s good on a... Read more →
Ranking
34th
out of 59 in Help Desk Software
Views
182
Comparisons
148
Reviews
0
Average Words per Review
0
Rating
N/A
31st
out of 59 in Help Desk Software
Views
263
Comparisons
187
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
LiveChat vs. Serviceaide ChangeGear
May 2024
Free Report: LiveChat vs. Serviceaide ChangeGear
Find out what your peers are saying about LiveChat vs. Serviceaide ChangeGear and other solutions. Updated: May 2024.
DOWNLOAD NOW
769,789 professionals have used our research since 2012.
Comparisons
Also Known As
chat.io
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
Learn More
LiveChat
Serviceaide
Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Sample Customers
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Oakwood Systems Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company14%
Manufacturing Company14%
Financial Services Firm10%
Outsourcing Company10%
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
Company Size
REVIEWERS
Small Business88%
Midsize Enterprise13%
VISITORS READING REVIEWS
Small Business25%
Midsize Enterprise13%
Large Enterprise62%
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
Buyer's Guide
LiveChat vs. Serviceaide ChangeGear
May 2024
Free Report: LiveChat vs. Serviceaide ChangeGear
Find out what your peers are saying about LiveChat vs. Serviceaide ChangeGear and other solutions. Updated: May 2024.
DOWNLOAD NOW
769,789 professionals have used our research since 2012.

LiveChat is ranked 34th in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. LiveChat is rated 9.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". LiveChat is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk. See our LiveChat vs. Serviceaide ChangeGear report.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.