KnowBe4 vs Webroot Security Awareness Training comparison

KnowBe4 and OpenText are both solutions in the Security Awareness Training category. KnowBe4 is ranked #1 with an average rating of 9.5, while OpenText is ranked #17. KnowBe4 holds a 26.6% mindshare in SAT, compared to OpenText’s 0.7% mindshare. Additionally, 100% of KnowBe4 users are willing to recommend the solution.

KnowBe4

Read 5 KnowBe4 reviews

1,513 Views
1,151 Comparison Views

100% willing to recommend

Webroot Security Awareness ...

Read 1 Webroot Security Awareness Training review

127 Views
72 Comparison Views

0% willing to recommend

KnowBe4

Webroot Security Awareness ...

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Executive Summary

We performed a comparison between KnowBe4 and Webroot Security Awareness Training based on real PeerSpot user reviews.

Find out what your peers are saying about KnowBe4, Proofpoint, Sophos and others in Security Awareness Training.

To learn more, read our detailed Security Awareness Training Report (Updated: April 2025).

Buyer's Guide

Security Awareness Training

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KnowBe4

Ranking in Security Awareness Training

1st

Average Rating

9.4

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Webroot Security Awareness ...

Ranking in Security Awareness Training

17th

Average Rating

6.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Security Awareness Training category, the mindshare of KnowBe4 is 26.6%, down from 34.3% compared to the previous year. The mindshare of Webroot Security Awareness Training is 0.7%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Awareness Training

Featured Reviews

Brad Mathis

Employee-Owner, Senior Consultant, Information Security at Keller Schroeder

Lowers human element risks and has innovative training

Some more AI-driven automation for creating training and phishing testing campaigns, as well as automated reporting would help. The Phish Alert button could be improved, although it is understood this is due to Microsoft's constant changes. Any improvements in wizards and documentation are always a good thing!. Additonal areas for improvement could be around the technical training and best practice training areas such as NIST CSF, CISv8, Cyberinsurance, and more. Clearer whitelisting requirements are always appreciated. However, the current levels are significant and appreciated.

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reviewer1584120

Sr. IT Solutions Architect at a computer software company with 11-50 employees

User-friendly, has a good training content library and training videos, but it is not effective and the customization has limitations

We used it with one or two of our clients and were not impressed with it, so we stopped using it. We started using an alternative. We had a client who was looking for Security Awareness Training. We were using Weber but the client was not happy with it. We are using a different solution. The ability for customization has limitations. With the different phishing emails and different templates, you weren't really able to change specific things that we had wanted, or make specific changes that we felt comfortable with. When it came to sending it out to our users, it seemed to make it more confusing than it did to actually solving anything. It wasn't as effective as we had originally hoped just based on the content we were able to send out. They may have made some changes but during the time we used it, it just was not effective, and it didn't work with as many of the users as we would have liked.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features."

"The solution is very well priced and very affordable."

"Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users."

"The main thing is the overall report card. We get to tell the percentages of users who click on links and who don't click on links. We also get an overall score or risk score from them, which also helps us."

"The ability to have business leadership be aware of their users' security posture as well as any kind of security awareness training being pushed by cybersecurity insurance and underwriters is valuable."

"KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%. Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now."

"The GUI works well and it is really well built."

Cons

"Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement."

"It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users."

"It could be more localized for Ukrainian users. This platform is international, and it has a lot of material in different languages, but not in Ukrainian and Russian languages. There's plenty of different content updated regularly for English, French, and German users. They have a lot more information, and Ukrainian users also want more."

"I would like to see Novo4 expand to other channels outside of emails to things such as text messages."

"The ability for customization has limitations."

Pricing and Cost Advice

"It's about five dollars a seat per month."

"Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

"I rate the product pricing as four out of ten."

"I don't know the cost, but I believe we are paying yearly. We did like a three-year or five-year contract. I am not aware of any extra costs in addition to a standard licensing fee."

"We were able to find an alternative that had more open-source and more customization that was at a cheaper price point."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

Construction Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about KnowBe4?

Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users.

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What is your experience regarding pricing and costs for KnowBe4?

The solution is very well priced and very affordable. It's about five dollars a seat per month.

See all answers

What needs improvement with KnowBe4?

I would like to see Novo4 expand to other channels outside of emails to things such as text messages.

See all answers

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Comparisons

Proofpoint Email Protection vs KnowBe4

Compared 13% of the time

Arctic Wolf Managed Security Awareness vs KnowBe4

Compared 13% of the time

Terranova Security vs KnowBe4

Compared 12% of the time

Sophos Phish Threat vs KnowBe4

Compared 7% of the time

Kaspersky Security Awareness vs KnowBe4

Compared 7% of the time

More KnowBe4 Competitors

No data available

Product Reports

Buyer's Guide

KnowBe4

April 2025

Download KnowBe4 product report

Buyer's Guide

Security Awareness Training

April 2025

Webroot Security Awareness Training report

Download Webroot Security Awareness Training product report

Overview

Old school Security Awareness Training is static. It’s a one-time event without follow-up. KnowBe4's Kevin Mitnick Security Awareness Training starts with a baseline test to show the actual Phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. As step three, you send frequent simulated phishing attacks to your employees to reinforce the training. This last feature, frequent simulated phishing attacks (we recommend at the very least once a month) really creates a change in behavior.

KnowBe4

Webroot Security Awareness Training offers comprehensive cybersecurity education that MSPs can deliver to their clients. Training consists of simple, easy-to-run courses and campaigns that minimize user-generated risks and help reduce infection rates, thereby driving down your remediation costs and adding another recurring revenue opportunity. Secondarily, adding Webroot Security Awareness Training to your portfolio will help differentiate your business from the competition through a stronger security offering.

OpenText

Sample Customers

West Aurora Public School District 129

Pink Hat Technology Management

Buyer's Guide

Security Awareness Training

April 2025

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Find out what your peers are saying about KnowBe4, Proofpoint, Sophos and others in Security Awareness Training. Updated: April 2025.

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