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JIRA Service Management vs Stat for Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 5, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JIRA Service Management
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
90
Ranking in other categories
Help Desk Software (2nd)
Stat for Oracle E-Business ...
Ranking in IT Service Management (ITSM)
44th
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of JIRA Service Management is 6.9%, down from 9.8% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
JIRA Service Management6.9%
Stat for Oracle E-Business Suite0.7%
Other92.4%
IT Service Management (ITSM)
 

Featured Reviews

Sohaib Ahmad - PeerSpot reviewer
Vice President Service Delivery at quixel
Comprehensive workflows and data views have supported complex teams but still need cost improvements
JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
An user-friendly solution that enables business users to extract data in various formats
The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"We previously used ITAM, BMC Remedy and some other tools, and JIRA Service Management is comparatively better."
"I think one of the most valuable things is that it's all integrated, because between the Wiki and the product itself, whenever someone is typing in an error, it automatically pops up a solution."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"Using JIRA simplifies tracking issues and updates."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"The solution's technical support is very responsive."
"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."
 

Cons

"There should be better connections with access management. They should improve the connectivity."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"Recently, in the Jira cloud, we have had an issue. Users are not able to log in and some of the customer data has also been lost."
"It should be easier to log in."
"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."
"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."
 

Pricing and Cost Advice

"It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing."
"On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous."
"JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent."
"We have an annual license with JIRA Service Management, but it is billed monthly."
"On a scale of one to five, with one being really high and five being good, I would rate the price of this solution as a four."
"I would rate the pricing a seven out of ten, where one is low price, and ten is high price. It's competitively priced."
"It costs around $150 to $200 per user."
"It is one of the premium products on the market, but it is very costly, especially in the Indian market."
"The tool is cheap, but monthly subscriptions are a bit high."
"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
6%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise25
Large Enterprise34
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for JIRA Service Management?
While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.
What needs improvement with JIRA Service Management?
I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...
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Also Known As

JIRA Service Desk, Atlassian Jira Service Management
No data available
 

Overview

 

Sample Customers

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Information Not Available
Find out what your peers are saying about JIRA Service Management vs. Stat for Oracle E-Business Suite and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.