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Jacada WorkSpace vs Pega Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jacada WorkSpace
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (38th), CRM Customer Engagement Centers (17th)
Pega Robotic Process Automa...
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
23
Ranking in other categories
Robotic Process Automation (RPA) (19th)
 

Mindshare comparison

Jacada WorkSpace and Pega Robotic Process Automation aren’t in the same category and serve different purposes. Jacada WorkSpace is designed for Workforce Engagement Management and holds a mindshare of 0.3%, up 0.2% compared to last year.
Pega Robotic Process Automation, on the other hand, focuses on Robotic Process Automation (RPA), holds 3.4% mindshare, up 2.6% since last year.
Workforce Engagement Management
Robotic Process Automation (RPA)
 

Featured Reviews

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VISHNU VARDHAN CHENNURU - PeerSpot reviewer
Great for UI creation, helpful support services, and reliable
Excel connectors need to be improved as there are a few connectors in Excel areas. The recording is not at best in Pega Robotics. They could look into it. The interactions with some applications, like Windows and web applications, are a little slow. They need to improve their speed. It should be normal, to open it with other tools. However, right now, it's a little hard. Users should feel they can develop easily. It will sometimes hang while interacting with third-party applications. Instead of adapters, if we had direct interaction of the applications with API and had scripts, that would be better. We have only CSharp supported right now. We'd like to have Python supported. If it was, it would be easier for us and make the solution more flexible. Currently, we are adding three different configuration files, however, if I had the option, I'd prefer to make a single configuration file and then differentiate it in all three environments. It can be difficult to create logic in automation. It's hard than if we used other RPA tools. If they could add more toolbox options, that would be ideal. They need to do what they can to help us reduce complexity in the automation and combine things under, for example, a single control.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
29%
Computer Software Company
13%
Manufacturing Company
9%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
What needs improvement with Pega Robotic Process Automation?
The solution's configuration and settings could be more comprehensive.
 

Also Known As

WorkSpace
Pega RPA, OpenSpan
 

Overview

 

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon
eBay Enterprise, M&I Bank
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: June 2025.
860,168 professionals have used our research since 2012.