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Jacada WorkSpace vs Pega Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jacada WorkSpace
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (35th), CRM Customer Engagement Centers (16th)
Pega Robotic Process Automa...
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
24
Ranking in other categories
Robotic Process Automation (RPA) (20th)
 

Mindshare comparison

Jacada WorkSpace and Pega Robotic Process Automation aren’t in the same category and serve different purposes. Jacada WorkSpace is designed for Workforce Engagement Management and holds a mindshare of 0.7%, up 0.2% compared to last year.
Pega Robotic Process Automation, on the other hand, focuses on Robotic Process Automation (RPA), holds 3.4% mindshare, up 2.7% since last year.
Workforce Engagement Management Market Share Distribution
ProductMarket Share (%)
Jacada WorkSpace0.7%
Genesys Cloud CX19.6%
NICE CXone13.5%
Other66.2%
Workforce Engagement Management
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Pega Robotic Process Automation3.4%
UiPath Platform18.7%
Microsoft Power Automate17.3%
Other60.6%
Robotic Process Automation (RPA)
 

Featured Reviews

Use Jacada WorkSpace?
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reviewer4848291 - PeerSpot reviewer
Pega Robotic Process Automation (RPA) automates repetitive, rule-based tasks across systems without human intervention. Struggling with flexibility but integrates easily for small-scale automation tas
1. Enhanced Cross-Platform Support Currently optimized for Windows-based applications. Needs better support for web, cloud-native, and non-Windows environments (e.g., Linux, macOS). 2. Simplified Development Experience Pega Robot Studio has a steep learning curve, especially for non-developers. Could benefit from a more intuitive, drag-and-drop interface and prebuilt automation templates. 3. Stronger AI/ML Integration Bots rely heavily on rule-based logic. Native integration with AI/ML models (e.g., for document understanding, sentiment analysis) could make bots smarter and more adaptive. 4. Improved Debugging & Testing Tools Debugging complex automations can be time-consuming. Needs better simulation, logging, and error tracing tools for faster troubleshooting. 5. More Scalable Bot Orchestration While Pega Robot Manager is powerful, managing large bot fleets can become complex. Could improve auto-scaling, load balancing, and dynamic resource allocation. 6. Broader Integration Ecosystem Limited out-of-the-box connectors compared to competitors like UiPath. Expanding the integration library (e.g., for SaaS apps, APIs, databases) would reduce custom development. 7. Licensing Flexibility Licensing can be cost-prohibitive for smaller teams or departments. More modular or usage-based pricing could improve adoption.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise16
 

Questions from the Community

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What do you like most about Pega Robotic Process Automation?
The solution's automation handling capability has positively impacted the overall automation process in my experience.
What is your experience regarding pricing and costs for Pega Robotic Process Automation?
I would rate the pricing a six out of ten, with ten being expensive.
What needs improvement with Pega Robotic Process Automation?
1. Enhanced Cross-Platform Support Currently optimized for Windows-based applications. Needs better support for web, cloud-native, and non-Windows environments (e.g., Linux, macOS). 2. Simplified D...
 

Also Known As

WorkSpace
Pega RPA, OpenSpan
 

Overview

 

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon
eBay Enterprise, M&I Bank
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: August 2025.
867,445 professionals have used our research since 2012.