Ivanti Service Desk [EOL] vs Sendbird comparison

Ivanti and Sendbird are both solutions in the Help Desk Software category. Additionally, 88% of Ivanti users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Ivanti Service Desk [EOL]

Read 8 Ivanti Service Desk [EOL] reviews

88% willing to recommend

Sendbird

Read 7 Sendbird reviews

1,027 Views
442 Comparison Views

87% willing to recommend

Ivanti Service Desk [EOL]

Sendbird

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Ivanti Service Desk [EOL] and Sendbird based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: January 2026).

Buyer's Guide

Help Desk Software

January 2026

Download the complete report

Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Service Desk [EOL]

Average Rating

7.6

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Sendbird

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Help Desk Software (11th), Enterprise Social Software (6th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Featured Reviews

reviewer2150373

Senior Manager - Strategic Initiatives | Project Management | Reporting & Analytics at a hospitality company with 10,001+ employees

Scalable but interface can be improved

Basically, we use it for service management from the financial side of things I would say the simplicity of it. It's not very difficult and doesn't require strong technical skills to understand or implement. The interface can be improved. It can be made more interactive for self-service users.…

Read full review

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Incident management is a valuable feature."

"The initial setup was quite simple; installing just took a few minutes."

"The most valuable features of the Ivanti Service Desk are service requests and incident management."

"The best feature is that SLAs are automatically tracked, so when we breach something, we can set up email escalations as well."

"The tool supports a lot of standard reporting KPIs."

"It is highly configurable with PinkVERIFY status."

"Ivanti offers us the flexibility to transform it from purely an internal IT tool to something we can use across multiple departments. There's now a queue of departments waiting to onboard and get their processes built. The flexibility within the workflow is excellent."

"Incident management and service request management features are the most valuable."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"There are many useful features with Sendbird."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Sendbird is reliable and generally crash-free."

"Sendbird is very flexible, and they have made great strides towards optimization."

Cons

"The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able to do the data movement with the package push."

"You have limited ability to customize how Ivanti renders. It's a fairly strict design that doesn't offer you much freedom to alter the rigid, two-column layout on the screen. You can choose between one column or two, but that's about it. The presentation is probably the biggest weakness."

"The mobile service is minimal and doesn't provide sufficient capabilities."

"Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run."

"When we need to implement changes, it usually takes two to three days to happen, making it a very time-consuming process."

"The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow."

"The interface can be improved. It can be made more interactive for self-service users."

"You must be very technical to configure it."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"More analytics tools could be integrated into Sendbird."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"I thought that there should be the audio and the video call functionality as well."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"Their pricing is very high compared to competitors, which is a concern for us."

Pricing and Cost Advice

Information not available

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

881,757 professionals have used our research since 2012.

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

Comparisons

Ivanti Neurons for ITSM vs Ivanti Service Desk [EOL]

Compared 21% of the time

BeyondTrust Remote Support vs Ivanti Service Desk [EOL]

Compared 19% of the time

Cherwell Service Management vs Ivanti Service Desk [EOL]

Compared 18% of the time

ServiceNow vs Ivanti Service Desk [EOL]

Compared 16% of the time

Freshdesk vs Ivanti Service Desk [EOL]

Compared 13% of the time

More Ivanti Service Desk [EOL] Competitors

Atera vs Sendbird

Compared 28% of the time

Jamf School vs Sendbird

Compared 20% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 18% of the time

Zendesk vs Sendbird

Compared 11% of the time

Jamf Connect vs Sendbird

Compared 8% of the time

More Sendbird Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download Ivanti Service Desk [EOL] product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

No data available

Sendbird Calls, Sendbird Desk

Overview

Deliver outstanding IT support services to employees and customers.

Ivanti

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting

Information Not Available

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2026.

DOWNLOAD NOW

881,757 professionals have used our research since 2012.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.