Executive SummaryUpdated on Dec 1, 2024
Ivanti Neurons for ITSM and ManageEngine SupportCenter Plus are competitive products in the IT service management category. ManageEngine SupportCenter Plus appears to have an upper hand due to its more comprehensive feature set and better price-to-feature ratio.
Features: Ivanti Neurons for ITSM offers automation capabilities, integration with enterprise solutions, and strong incident management tools. ManageEngine SupportCenter Plus provides comprehensive ticket management, asset-tracking features, and ITIL compliance with an extensive feature set that enhances organizational functionality.
Room for Improvement: Ivanti Neurons for ITSM could improve its ticketing system and knowledge management features. It would also benefit from advancing its configuration item management capabilities. ManageEngine SupportCenter Plus could enhance its out-of-the-box service desk processes, better integrate a categorization schema with CMDB, and offer a more user-friendly interface.
Ease of Deployment and Customer Service: Ivanti Neurons for ITSM provides a flexible deployment model, with excellent support services simplifying the deployment process. ManageEngine SupportCenter Plus offers a straightforward deployment process, backed by reliable customer service. Ivanti's customer service is considered superior.
Pricing and ROI: Ivanti Neurons for ITSM features competitive pricing focusing on favorable ROI through enhanced IT operations. ManageEngine SupportCenter Plus is noted for its affordable initial setup costs, offering promising long-term ROI due to its comprehensive feature set. While both ensure strong ROI, ManageEngine SupportCenter Plus provides greater return on investment owing to its price-to-feature ratio.
