ITRS Geneos vs Loom Systems comparison

ITRS and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ITRS is ranked #45 with an average rating of 5.0, while ServiceNow is ranked #61. ITRS holds a 0.9% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,758 Views
2,094 Comparison Views

96% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

897 Views
718 Comparison Views

80% willing to recommend

ITRS Geneos

Loom Systems

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Loom Systems compete in the monitoring and operational intelligence category. Loom Systems seems to have the upper hand in predictive analytics capabilities, while ITRS Geneos is preferred for detailed infrastructure insights.

Features: ITRS Geneos provides robust monitoring of complex IT infrastructures, offering insights into performance, latency, and network issues. It efficiently manages large-scale environments. Loom Systems offers AI-driven analytics and automated anomaly detection, which proactively identifies issues. It provides real-time predictive capabilities.

Room for Improvement: ITRS Geneos could enhance its cloud integration, simplify its user interface, and improve real-time data processing capabilities. Loom Systems may benefit from expanding its infrastructure monitoring features, enhancing its customization options, and improving its scalability for larger enterprises.

Ease of Deployment and Customer Service: Loom Systems supports quick cloud-based deployment, reducing setup time, and offers strong customer support with proactive assistance. ITRS Geneos uses a more traditional deployment approach, requiring more initial setup but compensates with in-depth customization.

Pricing and ROI: ITRS Geneos involves higher upfront setup costs due to tailor-made deployment and provides significant ROI in environments needing granular monitoring. Loom Systems, with a subscription model, presents lower initial costs and offers quick returns by optimizing resource utilization and reducing troubleshooting time.

To learn more, read our detailed ITRS Geneos vs. Loom Systems Report (Updated: March 2026).

Buyer's Guide

ITRS Geneos vs. Loom Systems

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (64th)

Loom Systems

Ranking in IT Infrastructure Monitoring

61st

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of April 2026, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 0.9%, down from 1.3% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ITRS Geneos	0.9%
Loom Systems	0.5%
Other	98.6%

IT Infrastructure Monitoring

Featured Reviews

reviewer2127225

Monitoring Specialist at a financial services firm with 51-200 employees

Does real-time monitoring, prevents failures, and has a reasonable price

Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs. It's built like proprietary software. I can't expose the data to ITRS, and similarly, ITRS can't expose the data to the outside world. They have created a boundary. It's a bit binding solution. In the modern world, people like to be able to expose the data to do whatever they want. They can query the data, send it, or pull it. ITRS needs to provide more in terms of the API offering. They have documentation, but they can improve the documentation and provide videos to show how to do monitoring configuration or deployment.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Switching over to using a Geneos dashboard, we completely eliminated all manual effort and it was a huge time saver."

"ITRS is significantly better than PRTG and saves us a lot of time in development."

"The clean and colorful UI and easy to use options like snooze and active times."

"The Netprobe is so lightweight compared to the agents that most monitoring tools use. It's really superior to the competition. The agent that is used by almost every competitive tool takes a lot more system resources. It's slower and it requires a greater effort and more compromises in terms of security to install on the monitored servers. With Geneos, because it lives outside the code, it is far easier and far less taxing on the monitored systems."

"It is better than any monitoring product I've ever used in terms of providing real-time metric data."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."

More ITRS Geneos pros

"The RFS portion of the solution is the product's most valuable feature."

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring and that it's a flexible solution."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is absolutely scalable."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

Cons

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"A bit complex"

"In some cases Netprobe can be unstable."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Technically, I believe the dashboard functionality can be more configurable as some shapes are very limited with what they can do."

"Mobile phone integration is probably not as rich as it could be."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

More ITRS Geneos cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"What's lacking in Loom Systems is the level of priority for each incident."

"The reporting is a bit weak."

"The change management within the solution needs to be improved. There needs to be more process automation."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The change management within the solution needs to be improved. There needs to be more process automation."

Pricing and Cost Advice

"Pricing and licensing is based on the requirements."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"You will get the best price if you get a single global deal."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

67%

Computer Software Company

Construction Company

Outsourcing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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Product Reports

Buyer's Guide

ITRS Geneos

March 2026

Download ITRS Geneos product report

Buyer's Guide

IT Infrastructure Monitoring

March 2026

Download Loom Systems product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

ITRS Geneos vs. Loom Systems

March 2026

Free Report: ITRS Geneos vs. Loom Systems

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