ITRS Geneos vs Loom Systems comparison

ITRS and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ITRS is ranked #46 with an average rating of 5.0, while ServiceNow is ranked #63. ITRS holds a 1.1% mindshare in IM, compared to ServiceNow’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,794 Comparison Views

96% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

554 Views
355 Comparison Views

80% willing to recommend

ITRS Geneos

Loom Systems

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Loom Systems compete in the monitoring and operational intelligence category. Loom Systems seems to have the upper hand in predictive analytics capabilities, while ITRS Geneos is preferred for detailed infrastructure insights.

Features: ITRS Geneos provides robust monitoring of complex IT infrastructures, offering insights into performance, latency, and network issues. It efficiently manages large-scale environments. Loom Systems offers AI-driven analytics and automated anomaly detection, which proactively identifies issues. It provides real-time predictive capabilities.

Room for Improvement: ITRS Geneos could enhance its cloud integration, simplify its user interface, and improve real-time data processing capabilities. Loom Systems may benefit from expanding its infrastructure monitoring features, enhancing its customization options, and improving its scalability for larger enterprises.

Ease of Deployment and Customer Service: Loom Systems supports quick cloud-based deployment, reducing setup time, and offers strong customer support with proactive assistance. ITRS Geneos uses a more traditional deployment approach, requiring more initial setup but compensates with in-depth customization.

Pricing and ROI: ITRS Geneos involves higher upfront setup costs due to tailor-made deployment and provides significant ROI in environments needing granular monitoring. Loom Systems, with a subscription model, presents lower initial costs and offers quick returns by optimizing resource utilization and reducing troubleshooting time.

To learn more, read our detailed ITRS Geneos vs. Loom Systems Report (Updated: September 2025).

Buyer's Guide

ITRS Geneos vs. Loom Systems

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (67th)

Loom Systems

Ranking in IT Infrastructure Monitoring

63rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. The mindshare of Loom Systems is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ITRS Geneos	1.1%
Loom Systems	0.3%
Other	98.6%

IT Infrastructure Monitoring

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"ITRS uses SNMP to communicate with our devices as well as SNMP net probes installed on our servers."

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The filtering in the Active Console is exceptional. Depending on the user base, some people don't want to see server-level errors, so we have filters set up in the Managed Entities view, which allow us to filter out things that certain groups don't want to see, while allowing them to see other things. It's a great real-time monitoring solution. And you can draw graphs immediately, right from the Active Console, whether they're current graphs or historical graphs."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"The great advantage of this tool is real-time monitoring."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

More ITRS Geneos pros

"The RFS portion of the solution is the product's most valuable feature."

"You can develop your own apps within Loom, and they can be configured very simply."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

Cons

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

More ITRS Geneos cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The change management within the solution needs to be improved. There needs to be more process automation."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

Pricing and Cost Advice

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"I can say it's not that cheap because the licensing is a little bit costly"

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"You will get the best price if you get a single global deal."

More ITRS Geneos pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

72%

Computer Software Company

University

Construction Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

No data available

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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Product Reports

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Buyer's Guide

IT Infrastructure Monitoring

October 2025

Download Loom Systems product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

ITRS Geneos vs. Loom Systems

September 2025

Free Report: ITRS Geneos vs. Loom Systems

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