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InvGate Service Desk vs LiveChat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

InvGate Service Desk
Ranking in Help Desk Software
50th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveChat
Ranking in Help Desk Software
35th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (43rd), Live Chat (2nd)
 

Mindshare comparison

As of April 2026, in the Help Desk Software category, the mindshare of InvGate Service Desk is 0.6%, up from 0.1% compared to the previous year. The mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
LiveChat0.9%
InvGate Service Desk0.6%
Other98.5%
Help Desk Software
 

Featured Reviews

Use InvGate Service Desk?
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CM
CEO at a logistics company with 1-10 employees
Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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Top Industries

By visitors reading reviews
No data available
Construction Company
16%
Manufacturing Company
15%
Media Company
8%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
 

Also Known As

No data available
chat.io
 

Overview

 

Sample Customers

PWC, NASA, Coppel, Toyota, KPMG, Acros Dorados, U.S. Army, CUNY
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: March 2026.
885,789 professionals have used our research since 2012.