Infor CloudSuite vs Interactive Intelligence comparison

Infor and Genesys are both solutions in the CRM category. Infor is ranked #19 with an average rating of 7.9, while Genesys is ranked #66. Infor holds a 0.4% mindshare in CRM, compared to Genesys’s 0.3% mindshare. Additionally, 100% of Infor users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Infor CloudSuite

Read 17 Infor CloudSuite reviews

204 Views
92 Comparison Views

100% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

119 Views
63 Comparison Views

100% willing to recommend

Infor CloudSuite

Interactive Intelligence

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Infor CloudSuite and Interactive Intelligence compete in providing comprehensive enterprise solutions. Infor CloudSuite has an upper hand in pricing and support, while Interactive Intelligence excels in advanced features that justify its cost.

Features: Infor CloudSuite provides industry-specific functionalities optimized for various verticals such as manufacturing and healthcare. It offers broad ERP functionalities, customizable workflows, and integrated analytics. Interactive Intelligence offers robust communication solutions with seamless integration, advanced collaboration tools, and enhanced user interface for communication needs.

Ease of Deployment and Customer Service: Both Infor CloudSuite and Interactive Intelligence offer cloud-based deployment solutions. Infor CloudSuite ensures comprehensive onboarding measures, whereas Interactive Intelligence is known for its streamlined deployment process. Interactive Intelligence is noted for its responsive customer support, simplifying the adoption process significantly.

Pricing and ROI: Infor CloudSuite has competitive setup costs, aligning with favorable ROI over time, particularly in sectors requiring industry-specific functionalities. Interactive Intelligence demands higher initial investment but offers potentially superior ROI due to its extensive feature set, providing considerable long-term value.

To learn more, read our detailed Infor CloudSuite vs. Interactive Intelligence Report (Updated: June 2025).

Buyer's Guide

Infor CloudSuite vs. Interactive Intelligence

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infor CloudSuite

Ranking in CRM

19th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

ERP (14th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (9th), Financial Close Software (4th)

Interactive Intelligence

Ranking in CRM

66th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Infor CloudSuite is 0.4%, up from 0.3% compared to the previous year. The mindshare of Interactive Intelligence is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Dietmar Müller

Key Account Manager at Cronon GmbH

Provides integrated solutions for international business operations

Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.

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Luis Teran

Engineer at Cyber Sea

Reliable with very good social media integration and easy to use

The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

"It is a very scalable solution."

"Infor's environment—ION and Infor OS—is better than SAP's. The load time is shorter and Infor performs much better than SAP."

"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."

"Infor CloudSuite Industrial is easy to setup. The built-in solution is already there, so we can start implementing it right away when we install it in an organization. After going through different test executions and workshops, any missing features can be added using Infor extension tables and other products. It will take at least eight to nine months to go live."

"It is a scalable solution."

"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."

"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."

More Infor CloudSuite pros

"The social media integration is excellent."

"Interactive Intelligence is quite user friendly."

Cons

"It takes time to properly learn what the product can do."

"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."

"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."

"Infor needs to work on its documentation. For example, if I need to create a business object deployment from LVN to element, the instructions for this are insufficient. Many specific use cases aren't covered in the manual."

"Planning needs to be improved. That is, industry-specific planning details need to be added and refined."

"The price of the solution is not good."

"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."

"They could include marketing automation for the product."

More Infor CloudSuite cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

Pricing and Cost Advice

"For on-premise installations, the licensing is yearly."

"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."

"I feel it is not very cheap, very economical but also not very expensive."

"It is a cost-effective solution."

"The product is expensive. I rate the pricing a five out of ten."

"The pricing is not built on a standard model."

"The platform's pricing depends on the specific number of users."

"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Healthcare Company

11%

Computer Software Company

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Infor CloudSuite Industrial?

Some valuable features include improved transparency in sales processes, which has been vital for our operations.

See all answers

What is your experience regarding pricing and costs for Infor CloudSuite Industrial?

As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.

See all answers

What needs improvement with Infor CloudSuite Industrial?

While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...

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Comparisons

Infor LN vs Infor CloudSuite

Compared 29% of the time

Infor M3 vs Infor CloudSuite

Compared 15% of the time

IBM Maximo vs Infor CloudSuite

Compared 9% of the time

Workday vs Infor CloudSuite

Compared 8% of the time

Microsoft Dynamics 365 Business Central vs Infor CloudSuite

Compared 7% of the time

More Infor CloudSuite Competitors

eGain Solve vs Interactive Intelligence

Compared 62% of the time

Genesys Cloud CX vs Interactive Intelligence

Compared 38% of the time

More Interactive Intelligence Competitors

Product Reports

Buyer's Guide

Infor CloudSuite

June 2025

Download Infor CloudSuite product report

Buyer's Guide

CRM

June 2025

Download Interactive Intelligence product report

Also Known As

SyteLine

No data available

Overview

Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.

Infor

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

PRIDE Industries

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Buyer's Guide

Infor CloudSuite vs. Interactive Intelligence

June 2025

Free Report: Infor CloudSuite vs. Interactive Intelligence

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