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Influitive Platform vs Sprout Social vs UserVoice comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Customer Marketing and Advocacy (CMA) Mindshare Distribution
ProductMindshare (%)
Influitive Platform19.3%
UserEvidence20.4%
Deeto15.2%
Other45.099999999999994%
Customer Marketing and Advocacy (CMA)
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social7.8%
Sprinklr10.1%
HootSuite8.4%
Other73.7%
Social CRM
Customer Feedback Management Mindshare Distribution
ProductMindshare (%)
UserVoice5.0%
Qualtrics XM Platform13.5%
Sprinklr10.5%
Other71.0%
Customer Feedback Management
 

Featured Reviews

reviewer2769678 - PeerSpot reviewer
Founder and Customer Marketing Pioneer at a consultancy with 1-10 employees
Has increased advocate engagement through centralized tracking but needs better ROI measurement and usability improvements
The best features Influitive Platform offers include the leaderboard, where advocates who perform the most acts of advocacy are displayed as being the most active. This creates competition between advocates regarding who performs the most acts of advocacy. Influitive Platform aligns closely with improved customer engagement and advocacy visibility. The leaderboard impacts engagement in my community as it enables internal people to see which advocates are the most active, while creating competition amongst advocates to reach the top position. Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access. The formal program has generated more interest around advocacy within the company.
Joyce Mayor - PeerSpot reviewer
Project Manager at Procter & Gamble
Unified social workflows have transformed reporting, listening, and engagement across channels
The best features Sprout Social offers are exceptional reporting capabilities and an intuitive user interface. I have several colleagues who use it to create posts, and the training takes about five minutes, especially for new users. Excellent customer service and a great social listening tool stand out as well. Aggregating mentions, quickly assessing the competitive landscape by channel, and excellent and highly responsive customer service are key strengths. I love the Sprout Social link feature to connect Instagram users with the URLs I am directing them to, and the flexibility to schedule across platforms in bulk or individually at optimal post times is valuable.
it_user494850 - PeerSpot reviewer
Director of Client Support at a healthcare company with 51-200 employees
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.
I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access."
"One of the biggest advantages of Sprout Social is its user-friendly dashboard and clear visual reports, which make it easy to interpret data and present insights to clients."
"Sprout Social has positively impacted my organization by saving us time and effort."
"Sprout Social is the best; it is very good, actually, because I have used Intercom and Zendesk, but when I look at the different software I have used as a customer service agent, I would go for Sprout Social as it is more complete and easy to navigate."
"Sprout Social has positively impacted my organization; since we started using Sprout Social, we've seen time savings and streamlined operations, it has helped us measure and improve our productivity, it helped double our overall social following, and it saved considerable time by bulk scheduling campaigns without going to every different platform."
"Sprout Social has saved us a lot of time, provided the convenience of a single login to multiple socials, and requires less time for training, making it very easy to use and start using it."
"Sprout Social has positively impacted my organization by facilitating seamless content planning and publishing, allowing us to engage with our clients and the public with well-timed and relevant posts."
"Sprout Social is a great tool because it has helped me unify my social media program on a single platform, enables me to track the impact of social media campaigns, and has allowed my support team to streamline their workflows to handle social media tickets effectively."
"Sprout Social has positively impacted my organization through time saving, quick reporting, and easy connection to our social media platforms."
"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"
"It has helped us to improve our response time to users, thus giving them a better experience from support."
"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."
 

Cons

"I wish Influitive Platform would do a better job at measuring ROI."
"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."
"I believe technical support must be improved in Sprout Social."
"I wish the ability to tag other Facebook pages was a reality with Sprout Social."
"I sometimes find it difficult to drill down into deeper analytics when using Sprout Social."
"If you do not already have existing solutions and you are using the platform to help schedule out marketing campaigns, it will not be that helpful."
"Sprout Social could be improved in several areas. The user interface could be more user-friendly and intuitive for new users."
"Additionally, it does not always support high-quality images or videos, and it is difficult to figure out how to get them into the platform."
"Sprout Social can be improved as it lacks native support for every social network."
"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."
"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."
"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise9
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Influitive Platform?
I wish Influitive Platform would do a better job at measuring ROI. For example, one type of act of advocacy might be ...
What is your primary use case for Influitive Platform?
My main use case for Influitive Platform is to ask our advocates and to keep track of them in order to have them perf...
What advice do you have for others considering Influitive Platform?
My advice for others considering Influitive Platform is to conduct a thorough comparison of which products truly meet...
What is your experience regarding pricing and costs for Sprout Social?
My experience with pricing, setup cost, and licensing is that Sprout Social delivers good value for the price, making...
What needs improvement with Sprout Social?
I wish the ability to tag other Facebook pages was a reality with Sprout Social. I think a partnership with unavailab...
What is your primary use case for Sprout Social?
My main use case for Sprout Social is social media scheduling, posting, and analytic reports, as it is a helpful tool...
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Comparisons

 

Also Known As

Influitive Virtual EventHub, AdvocateHub
No data available
No data available
 

Overview

 

Sample Customers

Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco
Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora