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Influitive Platform vs Sprout Social vs UserVoice comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Customer Marketing and Advocacy (CMA) Mindshare Distribution
ProductMindshare (%)
Influitive Platform17.4%
UserEvidence18.8%
Deeto12.6%
Other51.199999999999996%
Customer Marketing and Advocacy (CMA)
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social8.3%
Sprinklr12.2%
HootSuite10.1%
Other69.4%
Social CRM
Customer Feedback Management Mindshare Distribution
ProductMindshare (%)
UserVoice4.6%
Qualtrics XM Platform13.0%
Sprinklr9.5%
Other72.9%
Customer Feedback Management
 

Featured Reviews

reviewer2769678 - PeerSpot reviewer
Founder and Customer Marketing Pioneer at a consultancy with 1-10 employees
Has increased advocate engagement through centralized tracking but needs better ROI measurement and usability improvements
The best features Influitive Platform offers include the leaderboard, where advocates who perform the most acts of advocacy are displayed as being the most active. This creates competition between advocates regarding who performs the most acts of advocacy. Influitive Platform aligns closely with improved customer engagement and advocacy visibility. The leaderboard impacts engagement in my community as it enables internal people to see which advocates are the most active, while creating competition amongst advocates to reach the top position. Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access. The formal program has generated more interest around advocacy within the company.
Andriana Sophos - PeerSpot reviewer
Financial Analyst at Honeywell
Centralized social monitoring has unified our branding and drives data-driven engagement decisions
The best features Sprout Social offers include the compose tool for social posts, reporting and analytics, and content management.What I appreciate most about the compose tool and the reporting and analytics features is that it helps to track engagements and other analytics and track social campaigns so that we are able to make data-driven decisions easily. I would add that social listening and explaining the spikes and the drops, a friendly user interface and easy to understand, great customer care integration, and statistics for organic social are also important features. Sprout Social has positively impacted my organization by saving time and increasing engagement. We have definitely streamlined our output and allowed us to access metrics, content performance, and engagement all within a few clicks, which improved our productivity in my organization by 20%.
it_user494850 - PeerSpot reviewer
Director of Client Support at a healthcare company with 51-200 employees
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.
I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those articles that are only visible to those clients. When I was with ReadyPoint, we had public content (applicable to every client) and private content (applicable only to one client's customizations, etc.). We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access."
"In my experience, the best features Sprout Social offers are the ability to manage multiple campaigns."
"Sprout Social is the best; it is very good, actually, because I have used Intercom and Zendesk, but when I look at the different software I have used as a customer service agent, I would go for Sprout Social as it is more complete and easy to navigate."
"One of the biggest advantages of Sprout Social is its user-friendly dashboard and clear visual reports, which make it easy to interpret data and present insights to clients."
"Sprout Social has saved us a lot of time, provided the convenience of a single login to multiple socials, and requires less time for training, making it very easy to use and start using it."
"If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!"
"It has helped us to improve our response time to users, thus giving them a better experience from support."
"I can respond to customers extremely fast, which helps reinforce our company's image and culture as a friendly and responsive startup."
 

Cons

"I wish Influitive Platform would do a better job at measuring ROI."
"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."
"If you do not already have existing solutions and you are using the platform to help schedule out marketing campaigns, it will not be that helpful."
"As of now, I have been using Sprout Social for almost two years, but there are some glitches in the back-end; sometimes the posts are not integrated or do not come with the proper details, proper dates, or proper content."
"The idea forum is lacking in features, it doesn’t allow you to attached files when commenting on an idea."
"We were told by UserVoice that there was not a way to control who could see what content on a KB at the article level, and so parts of the information available on the KB (for example, the article about logging in and password setup) was not applicable to a large section of our clients (who had a custom login screen), and therefore caused lots of confusion."
"Right now, I can only respond to customers. I really want the ability to compose and send a message to individual customers prior to them contacting us."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Comms Service Provider
9%
Construction Company
9%
Manufacturing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise9
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise11
No data available
 

Questions from the Community

What needs improvement with Influitive Platform?
I wish Influitive Platform would do a better job at measuring ROI. For example, one type of act of advocacy might be ...
What is your primary use case for Influitive Platform?
My main use case for Influitive Platform is to ask our advocates and to keep track of them in order to have them perf...
What advice do you have for others considering Influitive Platform?
My advice for others considering Influitive Platform is to conduct a thorough comparison of which products truly meet...
What is your experience regarding pricing and costs for Sprout Social?
My experience with pricing, setup cost, and licensing is that Sprout Social delivers good value for the price, making...
What needs improvement with Sprout Social?
The scheduling feature became less handy for me due to the enhancement of the social media platforms themselves. One ...
What is your primary use case for Sprout Social?
My main use case for Sprout Social is scheduling out the calendar, social media campaigns, and then I use it for tagg...
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Also Known As

Influitive Virtual EventHub, AdvocateHub
No data available
No data available
 

Overview

 

Sample Customers

Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco
Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora