We performed a comparison between IFS Cloud Platform and Samanage based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product is quite flexible."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"A high level of ERP can be handled in IFS."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"The solution overall is very versatile and flexible, especially compared to other products."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"Aspects of HR and payroll could be better."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Customization needs to be improved."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
IFS Cloud Platform is ranked 7th in Help Desk Software with 29 reviews while Samanage is ranked 25th in Help Desk Software with 3 reviews. IFS Cloud Platform is rated 7.8, while Samanage is rated 7.6. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk and Freshservice. See our IFS Cloud Platform vs. Samanage report.
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