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HyperScience vs IBM Robotic Process Automation (RPA) comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
669
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
HyperScience
Average Rating
7.6
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Intelligent Document Processing (IDP) (10th)
IBM Robotic Process Automat...
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
Robotic Process Automation (RPA) (7th)
 

Featured Reviews

Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Automation has freed teams from repetitive finance and supply tasks and supports global operations
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.
Satender Sajwan - PeerSpot reviewer
Operations Manager at Genpact
Gave a better output every time, reduced our touch time by 80%, and had a robust reporting mechanism to improve the process
We tested HyperScience on structured formats of the forms, and it worked really well. We tested it with semi-structured formats, and it worked well. We also tested creating a new form that does not have any format. HyperScience has less capability while working on unstructured forms. Unstructured forms are those where there is no standard structure and the information can be anywhere on the form. They need to develop this capability. Such a capability would make it a perfect system for processes like data entry, accounts tables, etc. Secondly, before putting the actual volume in the tool, I believe that we have to create a manual form every time. If the procedure of creating the forms can be shortened or automated, it would help. It would reduce the manual effort of creating a form every time you start working on it. There should be an automated form creation system that does not require any manual intervention. Whenever a new form comes, the system should be able to create a dummy form for that. That will help.
Mohamed-Abdelwahed - PeerSpot reviewer
Business Solutions Manager at valleysoft
Has improved analytics and reporting but needs better integration and support
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed. There is an AI part in IBM Robotic Process Automation (RPA) for Machine Learning, but IBM has another platform specifically for data and AI, which is integrated right now. More features are hoped for in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation is going to become a new area we will certainly encourage a lot of people to pursue because of the lasting dividends it provides, including saving time and manpower."
"I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good."
"It doesn't require any coding knowledge. Any business person can automate this process."
"Object cloning with an option to enter wildcard selection was very useful when working in a web application that generated dynamic HTML content."
"Using the Automation Anywhere University, you can go and train yourself to be an expert in the tool."
"The best features are the ease of use, the short learning curve, and the good support from our local partner."
"Very comprehensive with different platforms especially SAP and Oracle EBS."
"AA provides multiple features such as Windows actions, Database actions, Conditional Actions, Files/Folder Actions, Loop actions, Internet actions, and Clipboard actions. I have used mostly all of these features."
"HyperScience is good for structured and semi-structured document extraction and it's easy to learn."
"I like that compared to other tools, HyperScience works best with handwritten documents."
"One of the most valuable features of HyperScience is the user-training module. Whenever the extraction takes place, based on the way we have trained HyperScience, it would give us some success status or a certain confidence level. If the solution has processed something that it determined was not extracted correctly it will queue those items for manual review."
"Valuable features include tools like IQ Bot and the ability to extract handwritten documents with 93-95 per cent accuracy, which can be improved using ML technology."
"What I liked more about HyperScience was the quality of the OCR it is a lot better compared to Google."
"For our use case, it provided a complete workflow, reduced our existing touch time by 80%, and from the point of view of technology, it is one of the leading platforms right now in the OCR world."
"Has algorithms that can detect a document template even if the image has a lot of distortions."
"It provides the best accuracy for handwritten forms, which is a struggle in the industry. You can take processes with a lot of manual work and streamline them through this tool."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"It's not inclusive, in terms of automation, you can just do it standalone, in its own silo. It's not going to force your existing system or teams, your admin teams, to create new IDs for you or even force them to create new services or APIs for you or expose something from there. They can just keep the way they are doing it right now, but you still automate it."
"Put IBM on top of your list because we have done the analysis."
"The solution is very user-friendly."
"The feature I found most valuable is the TCO."
"The initial setup is straightforward."
"The solution's ease of use is its most valuable aspect."
 

Cons

"The data migration could be better."
"When working with Excel, unlike other tools such as UiPath, Automation Anywhere does not have the standard variables for .Net data types."
"The interface is not intuitive for business users who are used to seeing the process on a flow chart, like a Visio workflow diagram. This may be because of the nature of the way the interface is structured and the way the functions are built in list type of format."
"Automation Anywhere is expensive. They should consider lowering the price to make Automation Anywhere more affordable to SMEs, which comprise a huge segment."
"I would like to see a bot button."
"For smaller teams and during the onboarding, it takes a little while to figure out how to make things work."
"Configuring A2019 and using it is getting a little difficult because of frequent errors of compatibility. It is not so user friendly like the enterprise desktop version."
"The areas for room for improvement are always going to be around experience, making it even easier to get engaged, and get started. Because lowering that threshold to get started is what enables an additional set of problems to be solved."
"Extracting tables from certain documents could be improved."
"The solution is expensive."
"The solution lacks support for a greater range of languages."
"HyperScience is a stable solution, but there are some improvements needed in terms of the language support and support of dictionaries."
"They could work on the price and make it a bit more reasonable."
"The product's usability could be better. The first pain point is that we're getting the output in a different format, and we were expecting a different timetable. The second point is that if you want better results, HyperScience says you have to configure a minimal PDF or a maximum of 400 PDFs. If you want results with 400 PDFs for what's written by these doctors, then you also configure the maximum of 400 templates for that. So, it's essentially a lack of support from HyperScience. In the next release, it would be better if failure scenarios were reduced. It would also help if they offered different formats, inputs or injections, and added different scenarios."
"One area is where there are multiple tables in the same form I have seen HyperScience struggle."
"The product's usability could be better."
"We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities."
"We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful."
"IBM’s support should improve response time."
"The scalability of the solution can be challenging."
"My impression of the support experience is lower than middle. I would rank it as that. They need to improve their support by having more experienced level one support."
"There are certain limitations in the solution for screen reading."
"The product must be promoted more."
"This solution is still evolving. It is going through the rounds right now."
 

Pricing and Cost Advice

"Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly."
"While calculating the setup cost you should account for the server, virtual machines, product licenses, maintenance costs, and running costs."
"I'm not sure what the monthly licensing cost is, as that is taken care of by another team, but I would say it's around $100,000."
"We paid separately for the Runner and Creater components. The final cost depends on the structure of your environment."
"As our team size increases, we may get some more licenses for the tool."
"We have a three-year contract with Automation Anywhere."
"Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere."
"Automation Anywhere is affordable."
"I don't have any idea about the licensing costs, but I know that there was a per-page charge. They had different models of pricing. One of them was based on the minimum number of pages, and we had a fixed price. So, the price model depends on the volume that is coming through HyperScience."
"I think HyperScience is cheaper when compared to other tools. They also have a lifetime licensing option."
"IBM licensing is annual and based on Virtual Processor Cores (VPC). This provides flexibility as part of the containerization environment."
"The product is reasonably priced compared to other tools."
"IBM RPA is cheaper than other tools."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."
"The pricing is reasonable for this solution."
"I rate the pricing ten out of ten. So, the pricing is very good for me."
"The product has a yearly licensing fee."
"The pricing is reasonable."
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Comms Service Provider
12%
Financial Services Firm
11%
Manufacturing Company
11%
Financial Services Firm
13%
Insurance Company
13%
Construction Company
10%
Comms Service Provider
9%
Outsourcing Company
13%
Computer Software Company
10%
Construction Company
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business162
Midsize Enterprise86
Large Enterprise566
By reviewers
Company SizeCount
Large Enterprise7
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...
What advice do you have for others considering IBM Robotic Process Automation (RPA)?
I recommend starting with the Academy to check the features and compare them with other competitors to choose the bes...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
IBM RPA
 

Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Hyperscience's customers are some of the top enterprises in the Insurance, Government, Financial Services, and Healthcare industries.
The Hanover Insurance Group
Find out what your peers are saying about UiPath, Automation Anywhere, Fortra and others in Robotic Process Automation (RPA). Updated: November 2026.
921,338 professionals have used our research since 2012.