We performed a comparison between IBM Datacap and IBM Robotic Process Automation (RPA) based on real PeerSpot user reviews.
Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The administration of the application following an error is most valuable. We are able to know easily when something is stuck in the system."
"Both Datacap Studio and Datacap Navigator are great features."
"The most valuable features of IBM Datacap is the capturing and recognizing of pages, documents as well as the scanner and barcodes."
"It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."
"I can have all scanners accessible from my end."
"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."
"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."
"The feedback from our clients that this solution has increased their efficiency and their turnaround time on opening any account for end users, thus attracting more customers."
"If you have a business process, and once you have automated that process, you have a readily available workflow in place."
"I like the integration with Watson and the possibility to have an intelligent reading of all the customers' documents."
"The quality is great! It's very strong and has a very strong platform."
"IBM Robotic Process Automation is very easy to use."
"The solution is scalability."
"IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being."
"Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add."
"When I scan a document in Datacap that has a watermark or the document is a little distorted, the image output is poor. It either becomes completely black, or there is so much distortion that we cannot read the numbers or the addresses mentioned in the POD. When we scan a document, we expect the output to be at least 95 percent accurate."
"Third-party integration could be improved; it's very slow."
"Recognition between certain numbers and letters could be improved. Sometimes this solution misreads five with an "S" for Singapore."
"There should be an increase in the capacity of the workflows. Datacap is a little limited in this aspect. So, you cannot really implement all the possibilities."
"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."
"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."
"We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare."
"IBM Robotic Process Automation should be more stable."
"This RPA should be under the umbrella of BPM. This is what the future should be."
"Stability could be better."
"IBM should provide specific solutions for specific problems, like templates for invoicing processes, or general templates for creating efficient processes."
"The time it takes for approvals, and risk analysis could be faster."
"We would like a decreased need for customer support."
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IBM Datacap is ranked 5th in Intelligent Document Processing (IDP) with 12 reviews while IBM Robotic Process Automation (RPA) is ranked 10th in Robotic Process Automation (RPA) with 6 reviews. IBM Datacap is rated 7.6, while IBM Robotic Process Automation (RPA) is rated 8.6. The top reviewer of IBM Datacap writes "A highly scalable and extensible solution based on configurable rule sets, but they should provide better first-line support and an easier way to carry out the customizations". On the other hand, the top reviewer of IBM Robotic Process Automation (RPA) writes "Once you have automated a business process it offers a readily available workflow ". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, HyperScience, Kofax RPA and IQ Bot, whereas IBM Robotic Process Automation (RPA) is most compared with UiPath, Automation Anywhere (AA), Microsoft Power Automate, Blue Prism and ABBYY Vantage. See our IBM Datacap vs. IBM Robotic Process Automation (RPA) report.
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