IBM Cloud Pak for Automation vs Make comparison

IBM Cloud Pak for Automation

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Executive SummaryUpdated on Mar 15, 2026

Make and IBM Cloud Pak for Automation compete in the automation solutions category. Make has the upper hand in cost-effectiveness and simplicity, appealing to budget-conscious businesses, while IBM Cloud Pak for Automation supports complex enterprise needs with a robust feature set.

Features:Make offers ease of use with drag-and-drop automation workflows, integration with numerous apps, and user-friendly navigation. IBM Cloud Pak for Automation provides capabilities like advanced workflow automation, AI integration, and enterprise-level scalability, suitable for large organizations with complex requirements.

Ease of Deployment and Customer Service:Make ensures straightforward deployment with minimal setup, enabling quick implementation. It is supported by accessible customer service aimed at user satisfaction. IBM Cloud Pak for Automation requires a more complex deployment, needing robust infrastructure and potentially longer rollout times, with dedicated customer support for seamless integration and customization.

Pricing and ROI:Make has a competitive pricing structure with a low entry barrier, appealing to small businesses and startups with tangible ROI through affordable pricing. IBM Cloud Pak for Automation involves significant setup costs reflecting its advanced capabilities, with higher long-term ROI from optimized operations and effective automation of enterprise processes.

To learn more, read our detailed IBM Cloud Pak for Automation vs. Make Report (Updated: June 2026).

IBM Cloud Pak for Automation vs. Make

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Cloud Pak for Automation

Ranking in Process Automation

38th

Average Rating

8.0

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

Business Orchestration and Automation Technologies (28th)

Make

Ranking in Process Automation

6th

Average Rating

8.0

Reviews Sentiment

5.5

Number of Reviews

Ranking in other categories

AI Software Development (4th)

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of IBM Cloud Pak for Automation is 1.3%, up from 0.5% compared to the previous year. The mindshare of Make is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Make	1.7%
IBM Cloud Pak for Automation	1.3%
Other	97.0%

Process Automation

Featured Reviews

SYEDMUJTABA

Vice President - Digital Automation Services at Techvista Systems

Effectively handles parallel instances effectively

I find it quite straightforward, perhaps around 8.5 out of 10 in terms of ease. When we upgraded from the old version of IBM BPM to the new one within IBM Cloud Pak for Automation, we didn't encounter any major issues. There were some minor ones, but they were easy to overcome.The migration process was part of our deployment strategy. We had a plan to migrate two processes per week from on-premises to the cloud. The migration involved taking the instances and migrating them to the new environment. There is an inbuilt feature in IBM Cloud Pak for Automation that facilitates the migration process, although I personally haven't conducted it myself; it's managed by my team. Overall, the setup process was relatively smooth.

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Dinesh Lavu

Automation workflows have saved time and have reduced manual work for my client projects

Most of what I learned about Make is mainly from the templates only. Anything that I tried to do, I try to see who has done it already and try to understand and rebuild it. When I'm trying to build some workflows, there's a chatbot component. When I ask for something, it helps me in that. Or if I get a bug that I'm finding difficult to debug or understand the use case or the log, it clearly explains it to me and sometimes it advises me to do certain things, so that it's easy for me to fix it. One area for improvement is an auto-building feature. Another is how n8n has a chatbot completion where you can bring some LLMs into the workflow and integrating Ollama and all of that is something I felt is really needed for Make also.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."

"I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."

"Make has positively impacted my organization by enabling me to generate numerous leads because it is easy to implement, which allowed me to drastically reduce the time needed to create and present a minimum viable product to clients."

"The new AI feature that Make has launched is really amazing."

"This means the task that I would complete in a span of one day is completed in a matter of minutes by using Make."

"Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn."

"I am using Make for content creation, and it saves time in content creation for me and helps with tasks by creating content for me even without writing a single word."

"Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make."

"Using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved."

"Make has positively impacted my organization by reducing the number of hours that go into validating and verifying the flow of a particular repetitive process, which would otherwise take multiple hours, to just a few minutes to review for more than 1,000 or 2,000 case scenarios."

More Make pros

Cons

"One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

"I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."

"Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

"I chose a nine out of ten because sometimes my browser gets crashed while working on Make, and I do not know why."

"I feel that Make can be improved in terms of API handling and integrations."

"Make has helped me save time positively, but I think there is room for improvement in Make as well."

"I give Make a rating of seven because it is not open-sourced and there are many hidden charges, which can affect a beginner's workflow when trying it out."

"Actually, I did not finish this project with Make; I could not manage to finish the full workflow, and I decided to leave it as it is, implementing it a different way because it is very tricky."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"Make can enhance the credit limit for free use because what is happening now is that most of the credits have been used during testing only."

"One area that needs improvement is the debugging and monitoring."

More Make cons

Pricing and Cost Advice

"Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year. A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."

"IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9. There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."

"The price of Make is approximately $20 per month for the platform."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Wholesaler/Distributor

Construction Company

Government

Outsourcing Company

15%

Educational Organization

14%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	1
Large Enterprise	6

Questions from the Community

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What is your experience regarding pricing and costs for Make?

Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...

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What needs improvement with Make?

I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...

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What is your primary use case for Make?

My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.

See all answers

Comparisons

Appian vs IBM Cloud Pak for Automation

Compared 15% of the time

IBM BPM vs IBM Cloud Pak for Automation

Compared 13% of the time

Camunda vs IBM Cloud Pak for Automation

Compared 12% of the time

Nintex Process Platform vs IBM Cloud Pak for Automation

Compared 10% of the time

Azure Automation vs IBM Cloud Pak for Automation

Compared 9% of the time

More IBM Cloud Pak for Automation Competitors

Camunda vs Make

Compared 14% of the time

Pega Platform vs Make

Compared 13% of the time

Appian vs Make

Compared 12% of the time

Nintex Process Platform vs Make

Compared 12% of the time

Zapier vs Make

Compared 11% of the time

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Product Reports

Process Automation

Download IBM Cloud Pak for Automation product report

Download Make product report

Also Known As

No data available

Integromat

Overview

IBM Cloud Pak for Automation enhances efficiency with a comprehensive suite of tools designed for business process automation and optimization. It offers robust features that streamline workflows, help in faster decision-making, and foster agility.

IBM Cloud Pak for Automation provides a modular platform for businesses aiming to automate operations and orchestrate workflows seamlessly. It integrates AI-powered solutions to handle repetitive tasks and enable intelligent automation across the enterprise. With cloud-native architecture, it supports rapid deployment and scalability, making it adaptable to evolving needs. Its flexibility allows for the integration of third-party applications, ensuring a customizable approach that meets diverse automation requirements. Its compatibility with Kubernetes further boosts its deployment capabilities, enabling businesses to manage workloads more efficiently.

What features make IBM Cloud Pak for Automation stand out?

AI-Powered Automation: Uses machine learning to streamline tasks.
Workflow Orchestration: Organizes business processes for swifter management.
Robust Integration: Seamlessly integrates with third-party tools for enhanced workflows.
Cloud-Native Architecture: Ensures scalability and adaptability to changing conditions.

What benefits and ROI should users expect?

Increased Efficiency: Automation of repetitive tasks leads to improved workflow speed.
Reduced Costs: Less manual intervention saves resources and operational costs.
Agility: Quick adaptation to business changes due to seamless integration and orchestration.
Scalability: Designed to grow with business demands, supporting expansion without disruption.

IBM Cloud Pak for Automation is extensively implemented in industries such as finance, healthcare, and manufacturing. In finance, it automates back-office operations, thereby increasing processing speed for transactions. Healthcare leverages it to manage patient data and streamline administrative tasks, which enhances both efficiency and patient care. In manufacturing, it drives production line automation, enabling better quality control and faster time-to-market. Its industry-specific applications underline its adaptability and effectiveness in automating and optimizing enterprise processes.

IBM

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Sample Customers

Information Not Available

Buan Consulting, Armadia

IBM Cloud Pak for Automation vs. Make