IBM Cloud Pak for Automation vs Make comparison

IBM and Make are both solutions in the Process Automation category. IBM is ranked #30 with an average rating of 9.0, while Make is ranked #23 with an average rating of 8.0. IBM holds a 1.0% mindshare in PA, compared to Make’s 1.1% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 66% of Make users who would recommend it.

IBM Cloud Pak for Automation

Read 2 IBM Cloud Pak for Automation reviews

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413 Comparison Views

100% willing to recommend

Make

Read 4 Make reviews

643 Views
495 Comparison Views

66% willing to recommend

IBM Cloud Pak for Automation

Make

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Executive SummaryUpdated on Dec 11, 2025

Make and IBM Cloud Pak for Automation are competitive products in the business automation space. IBM Cloud Pak for Automation seems to have the upper hand with comprehensive features, offering robust automation solutions that users find worthwhile, despite higher costs compared to Make, which benefits from better pricing and customer support.

Features: Make focuses on workflow automation, providing easy integrations and scalability, making it suitable for smaller operations. IBM Cloud Pak for Automation offers AI-driven automation, a comprehensive document processing suite, and extensive integration options for complex enterprise needs. Each product caters to different operational sizes and complexities.

Ease of Deployment and Customer Service: Make's deployment process is simple and quick, with responsive customer service. In contrast, IBM Cloud Pak for Automation requires a more involved deployment, suitable for larger enterprises, supported by robust customer service, yet needing more technical expertise during setup.

Pricing and ROI: Make provides lower setup costs with faster ROI, appealing to budget-conscious organizations. IBM Cloud Pak for Automation involves a higher initial investment, leading to a longer ROI period, with extensive capabilities that justify the cost for enterprises in need of comprehensive automation solutions.

To learn more, read our detailed IBM Cloud Pak for Automation vs. Make Report (Updated: December 2025).

Buyer's Guide

IBM Cloud Pak for Automation vs. Make

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Cloud Pak for Automation

Ranking in Process Automation

30th

Average Rating

8.0

Reviews Sentiment

5.8

Number of Reviews

Ranking in other categories

Business Orchestration and Automation Technologies (22nd)

Make

Ranking in Process Automation

23rd

Average Rating

7.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

AI Software Development (20th)

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of IBM Cloud Pak for Automation is 1.0%, up from 0.4% compared to the previous year. The mindshare of Make is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Make	1.1%
IBM Cloud Pak for Automation	1.0%
Other	97.9%

Process Automation

Featured Reviews

SYEDMUJTABA

Vice President - Digital Automation Services at Techvista Systems

Effectively handles parallel instances effectively

I find it quite straightforward, perhaps around 8.5 out of 10 in terms of ease. When we upgraded from the old version of IBM BPM to the new one within IBM Cloud Pak for Automation, we didn't encounter any major issues. There were some minor ones, but they were easy to overcome.The migration process was part of our deployment strategy. We had a plan to migrate two processes per week from on-premises to the cloud. The migration involved taking the instances and migrating them to the new environment. There is an inbuilt feature in IBM Cloud Pak for Automation that facilitates the migration process, although I personally haven't conducted it myself; it's managed by my team. Overall, the setup process was relatively smooth.

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Farhan Ahmed Sheikh

Chief Executive Officer at Ashtex Solutions

Flexibility and efficiency accelerate business processes

Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe two significant features of IBM Cloud Pak for Automation are the focus on SLA management and the capability to handle parallel instances effectively. Parallel instances, for instance, are valuable when dealing with a large number of users, enabling tasks to be performed concurrently for efficient system operation. The SLA aspect is crucial for tracking and ensuring timely completion of tasks. Additionally, the cloud compatibility of IBM BAW allows for seamless migration from on-premises to the cloud. This version also includes a business rule management system for storing and managing business rules effectively."

"What this product allows us to do is to move from on-prem instances where we are running independent instances of FileNet, Datacap, and ODM. It allows us to leverage container-based resiliency and availability modeling so that we have some visibility across the CP4BA ecosystem. We're now migrating all of our data to be in the Cloud Object Storage, and we can now use some of the features of Azure in terms of how we store and retrieve content for our members and our providers."

"Make has a very good return on investment because although we pay that amount, we secure clients and the client life cycle is kept intact."

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."

"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."

Cons

"One of the challenges we're having is finding vendors who have experience in developing on the cloud. We can find developers on the old platform, but it is leading-edge technology. So, we are having some challenges, and IBM is assisting us to find vendor partners. To be able to leverage all the capabilities of the new platform, we have to upgrade our existing ecosystem of FileNet applications. Upgrading to the new platform while trying to modernize is always challenging because it is like you have a moving target."

"I believe there is room for improvement in the user interface, particularly in the Process Portal that customers use to view and manage their tasks. The UI of the Process Portal needs enhancement. Additionally, in the next release, I would like to see improved compatibility with Angular, allowing for direct integration with front-end systems. It would be beneficial to have built-in GUI features based on Angular within the system, rather than developing separate applications externally. This, in turn, would provide a more seamless and enhanced front-end experience."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

"One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things."

"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."

Pricing and Cost Advice

"Its cost is almost the same or comparable to what we pay with FileNet, but I'm not sure what we pay a year. A good part of CP4BA is the CPU-based licensing model. When we're dealing with 50,000 dentists, for example, if we were to use Salesforce, we would be hit with the licensing of 50,000 dentists, whereas when we build out in CP4BA, it is just based on our CPU usage, not on individual licenses."

"IBM Cloud Pak for Automation is relatively expensive, especially considering it is designed for long-living processes, not for normal automation needs. On a scale of one to ten, I would rate the pricing at around 9. There are no additional costs beyond the standard licensing fees, but IBM has multiple pricing models that make it expensive in its own way. Different plans are available, but overall, the experience suggests it is a costly solution."

"The price of Make is approximately $20 per month for the platform."

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Questions from the Community

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What is your experience regarding pricing and costs for Make?

I find the pricing, setup costs, and licensing costs of Make to be reasonable.

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What needs improvement with Make?

One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things. That is really slow and frustrating. Another ...

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What is your primary use case for Make?

In our current company, we have a funnel workflow for the people who sign up. We do certain things such as creating database entries, creating our CRM entries, and then updating the information. If...

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Comparisons

IBM BPM vs IBM Cloud Pak for Automation

Compared 27% of the time

Appian vs IBM Cloud Pak for Automation

Compared 23% of the time

Pega Platform vs IBM Cloud Pak for Automation

Compared 18% of the time

ServiceNow Orchestration vs IBM Cloud Pak for Automation

Compared 17% of the time

Nintex Process Platform vs IBM Cloud Pak for Automation

Compared 15% of the time

More IBM Cloud Pak for Automation Competitors

Camunda vs Make

Compared 28% of the time

Tray.io vs Make

Compared 17% of the time

Temporal vs Make

Compared 16% of the time

Appian vs Make

Compared 14% of the time

Nintex Process Platform vs Make

Compared 14% of the time

More Make Competitors

Product Reports

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Process Automation

December 2025

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Process Automation

December 2025

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Also Known As

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Integromat

Overview

IBM Cloud Pak for Automation offers design, build, run, and automation services to rapidly scale your programs and fully execute and operationalize an automation strategy.

IBM

Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.

At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.

What features does Make offer?

Visual Workflow Builder: Create and edit workflows effortlessly with a friendly interface.
App Integration: Supports numerous apps, enabling diverse connections.
Real-Time Monitoring: Track workflow executions with precise analytics.
Conditional Logic: Implement logic paths for smarter automations.

What benefits can users expect from Make?

Increased Efficiency: Automating tasks reduces manual intervention, saving time.
Cost Reduction: Lower operational costs with streamlined processes.
Scalable Solutions: Easily adjust workflows to meet growing business demands.
Enhanced Productivity: Focus on high-priority tasks with automated operations.

In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.

Make

Sample Customers

Information Not Available

Buan Consulting, Armadia

Buyer's Guide

IBM Cloud Pak for Automation vs. Make

December 2025

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