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IBM App Connect vs Tungsten RPA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
IBM App Connect enhances ROI and operational efficiency with integration, requiring skilled personnel for optimal long-term benefits.
Sentiment score
7.6
Tungsten RPA boosted aviation efficiency and government savings by streamlining processes, reducing errors, and cutting costs.
 

Customer Service

Sentiment score
6.6
IBM App Connect's customer support is mostly praised, with effective escalation, though first-tier and onsite assistance require improvement.
Sentiment score
7.0
Tungsten RPA support is generally effective, with knowledgeable staff, though some users report delays and suggest faster responses.
 

Scalability Issues

Sentiment score
7.4
IBM App Connect is praised for scalability and flexibility, despite some challenges with Hypervisor Edition and XML payload sizes.
Sentiment score
6.9
Tungsten RPA is scalable, flexible, and adaptable, but requires skilled deployment and faces challenges like licensing and upgrades.
I would rate the scalability of IBM App Connect as nine out of ten.
 

Stability Issues

Sentiment score
7.6
IBM App Connect is praised for stability, with rare issues quickly resolved, maintaining high user satisfaction and performance.
Sentiment score
7.8
Tungsten RPA is stable and reliable, though some find it complex with legacy apps; it scores 7-9/10 for stability.
 

Room For Improvement

IBM App Connect needs better logging, support, connectors, UI, command line integration, and simpler installation to address user concerns.
Tungsten RPA needs interface improvements, better scalability, AI features, enhanced integration, and support for complex processes and legacy systems.
I find it particularly good for on-premises and now cloud use.
 

Setup Cost

IBM App Connect pricing is high, dependent on volume and status, yet offers flexibility and quality justifying its cost.
Tungsten RPA offers flexible subscription pricing with unlimited workflows, varying costs by project needs, and requires upfront payments.
 

Valuable Features

IBM App Connect offers user-friendly integration with minimal coding, scalability, and security, supporting complex environments and efficient automation.
Tungsten RPA offers seamless integration, robust automation, and ease of use with advanced tools for document and process management.
The features I find most valuable are message routing, message transformation, and protocol translation.
 

Categories and Ranking

IBM App Connect
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
24
Ranking in other categories
Cloud Data Integration (6th)
Tungsten RPA
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (12th)
 

Featured Reviews

Mehdi El Filahi - PeerSpot reviewer
Offers flexible adapters, good scalability but logging can be difficult at times
There is room for improvement in the logging messages. Sometimes, if you put someone new into App Connect, they can abandon it the same day. The logging is really painful. However, IBM has made efforts to integrate with Elasticsearch for logging, so that's an improvement. Overall, the logging can be difficult at times. One more important point is that if IBM improves its CI/CD capabilities, it will make a big difference. Right now, I have to create my own CI/CD setup from scratch for every client, which is inefficient. Back in 2013, I worked with Sonic ESB, and even then, it had CI/CD with Maven. With App Connect, you need to build everything yourself when using tools like Jenkins, Bamboo, or CircleCI. IBM really needs to provide official support for this.
Jamil Milhem - PeerSpot reviewer
Automates browsing tasks without needing a server connection
I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.
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850,236 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
45%
Computer Software Company
10%
Financial Services Firm
9%
Manufacturing Company
5%
Financial Services Firm
19%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM App Connect?
I like the adapters. The adapters help us achieve scalability. If you want to connect to SAP, there's an adapter. Salesforce? There's an adapter. You want to connect to another system? There's like...
What is your experience regarding pricing and costs for IBM App Connect?
IBM App Connect's pricing is high compared to other products.
What is your primary use case for IBM App Connect?
I have been using IBM App Connect for application integration.
What do you like most about Kofax RPA?
You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.
What is your experience regarding pricing and costs for Kofax RPA?
The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. Though the...
What needs improvement with Kofax RPA?
Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where u...
 

Also Known As

IBM Cast Iron
Kofax RPA, Kofax Kapow, Kapow
 

Overview

 

Sample Customers

United Way of Allegheny County, Saint-Gobain CPS, Ricoh, SunTrust Banks Inc.
Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita
Find out what your peers are saying about IBM App Connect vs. Tungsten RPA and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.