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IBM App Connect vs Tungsten RPA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
IBM App Connect enhances ROI by reducing resource needs and managing complex operations, requiring skilled practitioners for optimal results.
Sentiment score
7.6
Tungsten RPA boosted aviation efficiency and government savings by streamlining processes, reducing errors, and cutting costs.
IBM App Connect definitely saves significant time, approximately 50 to 60%.
Software Engineer at a tech vendor with 1,001-5,000 employees
 

Customer Service

Sentiment score
6.7
IBM App Connect's 24/7 support offers timely help, though complex issues need escalation and response times could improve.
Sentiment score
7.0
Tungsten RPA support is generally effective, with knowledgeable staff, though some users report delays and suggest faster responses.
When opening a ticket with the global team, problems are resolved promptly and effectively.
Team Leader, Software Development at a manufacturing company with 11-50 employees
The customer support is available 24/7.
Software Engineer at a tech vendor with 1,001-5,000 employees
The technical support from IBM is good.
Developer at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.5
IBM App Connect excels in cloud scalability, notably in Kubernetes, though costs and larger payloads can challenge Hypervisor Edition.
Sentiment score
6.9
Tungsten RPA is scalable, flexible, and adaptable, but requires skilled deployment and faces challenges like licensing and upgrades.
I would rate the scalability of IBM App Connect as nine out of ten.
Developer at a tech vendor with 10,001+ employees
IBM App Connect demonstrates good scalability.
Team Leader, Software Development at a manufacturing company with 11-50 employees
IBM App Connect is very scalable and a flexible tool.
Software Engineer at a tech vendor with 1,001-5,000 employees
 

Stability Issues

Sentiment score
7.6
IBM App Connect is praised for stability, with issues mostly in complex cases and quick responses to reported problems.
Sentiment score
7.8
Tungsten RPA is stable and reliable, though some find it complex with legacy apps; it scores 7-9/10 for stability.
IBM App Connect occasionally crashes for various reasons, requiring problem-solving intervention.
Team Leader, Software Development at a manufacturing company with 11-50 employees
 

Room For Improvement

IBM App Connect needs improvements in logging, interface, integrations, setup, cost, security, debugging, observability, and reliability.
Tungsten RPA needs interface improvements, better scalability, AI features, enhanced integration, and support for complex processes and legacy systems.
Version 13 includes around 200 features with cloud platform compatibility.
Team Leader, Software Development at a manufacturing company with 11-50 employees
Debugging features need to be provided.
Software Engineer at a tech vendor with 1,001-5,000 employees
I find it particularly good for on-premises and now cloud use.
Developer at a tech vendor with 10,001+ employees
 

Setup Cost

IBM App Connect is costly but valued by enterprises for quality; licensing complexities require expertise and allow for discounts.
Tungsten RPA offers flexible subscription pricing with unlimited workflows, varying costs by project needs, and requires upfront payments.
For insurance companies with simple JDBC connections, the process is straightforward.
Team Leader, Software Development at a manufacturing company with 11-50 employees
 

Valuable Features

IBM App Connect offers easy integration with minimal coding, pre-built adapters, security, scalability, rapid deployment, and flexible integration.
Tungsten RPA offers seamless integration, robust automation, and ease of use with advanced tools for document and process management.
Overall, 50 to 60% of the time is saved when using IBM App Connect.
Software Engineer at a tech vendor with 1,001-5,000 employees
File operations are simple to execute, and converting between XML to JSON formats is effortless with IBM App Connect.
Team Leader, Software Development at a manufacturing company with 11-50 employees
The features I find most valuable are message routing, message transformation, and protocol translation.
Developer at a tech vendor with 10,001+ employees
 

Categories and Ranking

IBM App Connect
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Cloud Data Integration (13th)
Tungsten RPA
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (7th)
 

Featured Reviews

Emirhan Guven - PeerSpot reviewer
Team Leader, Software Development at a manufacturing company with 11-50 employees
Transforms data efficiently and navigates licensing challenges with ease
The transition between version 12 and version 13 presents some challenges. While version 12 had approximately 10 features, version 13 includes around 200 features with cloud platform compatibility. The learning curve for developers moving from version 12 to 13 could be smoother. When using new components, better context explanations would be beneficial. In version 13, accessing new features requires connecting through a web browser, which can be challenging to understand. The explanation of new features could be more user-friendly.
Jamil Milhem - PeerSpot reviewer
Project Manager-Senior RPA Specialist at DEWA
Automates browsing tasks without needing a server connection
I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.
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Use our free recommendation engine to learn which Cloud Data Integration solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
15%
Computer Software Company
11%
Retailer
7%
Financial Services Firm
15%
Performing Arts
8%
Computer Software Company
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise21
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise18
 

Questions from the Community

What do you like most about IBM App Connect?
I like the adapters. The adapters help us achieve scalability. If you want to connect to SAP, there's an adapter. Salesforce? There's an adapter. You want to connect to another system? There's like...
What is your experience regarding pricing and costs for IBM App Connect?
Configuration time varies by implementation. For insurance companies with simple JDBC connections, the process is straightforward. However, companies requiring multiple configurations for ODBC, JDB...
What is your primary use case for IBM App Connect?
I am a developer specializing in IBM App Connect. We have a customer interested in comparing ESB tools, such as webMethods, which was previously owned by Software AG company before IBM acquired the...
What do you like most about Kofax RPA?
You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you to run anything inside it.
What is your experience regarding pricing and costs for Kofax RPA?
The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a per bot basis, unlike Tungsten RPA, which uses a server-based model. Though the...
What needs improvement with Kofax RPA?
Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the stability of the target environment. Automating systems based on Citrix, where u...
 

Also Known As

IBM Cast Iron
Kofax RPA, Kofax Kapow, Kapow
 

Overview

 

Sample Customers

United Way of Allegheny County, Saint-Gobain CPS, Ricoh, SunTrust Banks Inc.
Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita
Find out what your peers are saying about IBM App Connect vs. Tungsten RPA and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.