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Hyland RPA vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland RPA
Ranking in Business Orchestration and Automation Technologies
32nd
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
1
Ranking in other categories
Robotic Process Automation (RPA) (48th)
Pega Platform
Ranking in Business Orchestration and Automation Technologies
7th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
86
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), AI Software Development (2nd)
 

Mindshare comparison

As of April 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Hyland RPA is 0.6%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 7.6%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
Pega Platform7.6%
Hyland RPA0.6%
Other91.8%
Business Orchestration and Automation Technologies
 

Featured Reviews

reviewer1638135 - PeerSpot reviewer
Works at a tech services company with 201-500 employees
A scalable solution which is easy to install and use
I do not use the solution personally as I am not the end-user. It is merely one of the solutions that we offer to our customers. We act as consultants, solution providers. We have around 60 customers who are using the solution. I would, for sure, recommend the solution to others. I consider the profile of the project to be quite good at the moment. I rate Another Monday as a nine out of ten.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is very quick."
"The solution is very easy to use."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"The interface is quite simple and easy to use, even for beginners."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The most valuable feature is the ease of deployment."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The case management functionality of this solution has been most valuable."
"They're pretty easy to create, and they're pretty easy to deploy."
"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
 

Cons

"The solution should come with language customization, which would simplify its use for our customers."
"The solution should come with language customization, which would simplify its use for our customers."
"Customers expect more out-of-the-box solutions."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"The workflow automation can be slow, so there is room for improvement there."
"Reporting is not so clear and not so great. We really struggle to get the right reporting."
"On a scale of one to ten, I would rate their support as an eight. I say eight because they have global support, so sometimes it takes time."
"User interface needs improvement."
 

Pricing and Cost Advice

"There is no licensing fee for our customers."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"I rate Pega BPM a seven out of ten."
"Licensing is expensive. You need to wisely select between per user and per case."
"I would rate the product's pricing a six out of ten."
"I am not aware of the cost. But, considering the licenses, user licenses, and infrastructure, I'd guess around a million USD."
"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."
"Users have to pay a yearly license cost for Pega BPM, which is expensive."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
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Top Industries

By visitors reading reviews
Media Company
12%
Manufacturing Company
12%
Construction Company
10%
Financial Services Firm
10%
Financial Services Firm
24%
Manufacturing Company
8%
Computer Software Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise69
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Another Monday
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

ING, Vodafone, T-Mobile, Billbox
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about UiPath, Automation Anywhere, Camunda and others in Business Orchestration and Automation Technologies. Updated: March 2026.
885,667 professionals have used our research since 2012.