Hyland OnBase vs Laserfiche comparison

Why PeerSpot?

Hyland and Laserfiche are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while Laserfiche is ranked #22. Hyland holds a 4.3% mindshare in ECM, compared to Laserfiche’s 2.0% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
4,361 Comparison Views

100% willing to recommend

Laserfiche

Read 1 Laserfiche review

2,360 Views
1,628 Comparison Views

100% willing to recommend

Hyland OnBase

Laserfiche

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Executive Summary

We performed a comparison between Hyland OnBase and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: October 2026).

Buyer's Guide

Enterprise Content Management

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (13th), Low-Code Development Platforms (16th)

Laserfiche

Ranking in Enterprise Content Management

22nd

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (8th)

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 4.3%, down from 6.3% compared to the previous year. The mindshare of Laserfiche is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	4.3%
Laserfiche	2.0%
Other	93.7%

Enterprise Content Management

Q&A Highlights

Guillermo Perez

General Manager at XIMPLEX

Nov 01, 2019

Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?

I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.

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Featured Reviews

Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the cloud and its integrability."

"Role-Based Access Control (RBAC) allowed us to enforce strict data privacy requirements like LGPD by ensuring users could only access authorized records based on their role, while making user onboarding and permission management much faster and more reliable."

"This solution is easy to implement and easy to use as long as you know what your business requirement are or the specifications are straightforward."

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."

More Hyland OnBase pros

"This is a very complete and powerful solution."

Cons

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The application could potentially be more open-source, allowing integration with more solutions."

"There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind."

"The solution’s initial setup is a little difficult."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"OnBase is reasonably priced."

Information not available

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Answers from the Community

Guillermo Perez

General Manager at XIMPLEX

Nov 1, 2019

Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?

See 2 answers

Phillip Downard

Account Executive / Business Partnerships at a healthcare company with 51-200 employees

Nov 1, 2019

Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.

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it_user1081452

Director Of Information Technology at a tech company with 51-200 employees

Nov 1, 2019

Read full answer

Top Industries

By visitors reading reviews

Government

Financial Services Firm

Healthcare Company

Manufacturing Company

Government

18%

Construction Company

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

No data available

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...

See all answers

What is your primary use case for Hyland OnBase?

As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...

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Comparisons

SharePoint vs Hyland OnBase

Compared 6% of the time

OpenText Content Management vs Hyland OnBase

Compared 5% of the time

IBM FileNet vs Hyland OnBase

Compared 5% of the time

Alfresco vs Hyland OnBase

Compared 4% of the time

Camunda vs Hyland OnBase

Compared 3% of the time

More Hyland OnBase Competitors

SharePoint vs Laserfiche

Compared 11% of the time

Alfresco vs Laserfiche

Compared 8% of the time

DocuWare vs Laserfiche

Compared 6% of the time

IBM FileNet vs Laserfiche

Compared 5% of the time

OpenText Content Manager vs Laserfiche

Compared 5% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Buyer's Guide

Enterprise Content Management

October 2026

Download Laserfiche product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Laserfiche is a leading enterprise content management system designed to streamline document management and automate business processes. It optimizes efficiency for organizations seeking effective data organization and workflow automation.

With advanced capabilities, Laserfiche enhances productivity and reduces operational costs. It's tailored to meet the demands of businesses by offering tools for document management, collaboration, and process automation. Laserfiche serves as an effective solution for industries looking to manage content seamlessly while ensuring compliance and security standards.

What features does Laserfiche offer?

Document Management: Securely store, manage, and retrieve documents quickly.
Process Automation: Automate repetitive tasks to improve efficiency.
Search & Retrieval: Advanced search capabilities for fast information access.
Workflow Automation: Streamline processes with customizable workflows.
Security Controls: Protect sensitive information with robust security settings.

What benefits can users expect?

Increased Efficiency: Automates routine tasks, saving time.
Cost Reduction: Minimizes manual processing and operational expenses.
Improved Compliance: Helps maintain regulatory compliance with ease.
Enhanced Collaboration: Simplifies document sharing and team collaboration.

Industries such as healthcare, finance, and education leverage Laserfiche to improve data management and automate processes. In healthcare, it enables secure patient data storage and retrieval. Financial institutions benefit from automated compliance workflows, while educational institutions use it for student record management and administrative efficiency.

Laserfiche

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

October 2026

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