Hyland OnBase vs Laserfiche comparison

Hyland and Laserfiche are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 8.0, while Laserfiche is ranked #24. Hyland holds a 5.2% mindshare in ECM, compared to Laserfiche’s 2.0% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

Hyland OnBase

Read 15 Hyland OnBase reviews

6,334 Views
3,294 Comparison Views

100% willing to recommend

Laserfiche

Read 1 Laserfiche review

1,500 Views
1,050 Comparison Views

100% willing to recommend

Hyland OnBase

Laserfiche

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hyland OnBase and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: April 2026).

Buyer's Guide

Enterprise Content Management

April 2026

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Helped 892,678 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (14th), Low-Code Development Platforms (14th)

Laserfiche

Ranking in Enterprise Content Management

24th

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (9th)

Mindshare comparison

As of May 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.2%, down from 6.7% compared to the previous year. The mindshare of Laserfiche is 2.0%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	5.2%
Laserfiche	2.0%
Other	92.8%

Enterprise Content Management

Q&A Highlights

Guillermo Perez

General Manager at XIMPLEX

Nov 01, 2019

Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?

I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.

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Featured Reviews

Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The product's initial setup phase is not difficult."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

More Hyland OnBase pros

"This is a very complete and powerful solution."

Cons

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"Software malfunctioning usually occurs when we receive documents from external sources."

"The solution’s initial setup is a little difficult."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The migration is a bit difficult in the tool."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."

More Hyland OnBase cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"The tool's price is high."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

Information not available

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Answers from the Community

Guillermo Perez

General Manager at XIMPLEX

Nov 1, 2019

Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?

See 2 answers

Phillip Downard

Account Executive / Business Partnerships at a healthcare company with 51-200 employees

Nov 1, 2019

Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.

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it_user1081452

Director Of Information Technology at a tech company with 51-200 employees

Nov 1, 2019

Read full answer

Top Industries

By visitors reading reviews

Government

11%

Financial Services Firm

11%

Healthcare Company

Computer Software Company

Government

19%

University

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

No data available

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

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Comparisons

OpenText Content Management vs Hyland OnBase

Compared 7% of the time

IBM FileNet vs Hyland OnBase

Compared 6% of the time

SharePoint vs Hyland OnBase

Compared 6% of the time

Alfresco vs Hyland OnBase

Compared 6% of the time

Bizagi vs Hyland OnBase

Compared 3% of the time

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SharePoint vs Laserfiche

Compared 13% of the time

Alfresco vs Laserfiche

Compared 8% of the time

OpenText Documentum Content Management vs Laserfiche

Compared 8% of the time

Microsoft Purview Data Lifecycle Management vs Laserfiche

Compared 7% of the time

DocuWare vs Laserfiche

Compared 7% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

Hyland OnBase

April 2026

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Buyer's Guide

Enterprise Content Management

April 2026

Download Laserfiche product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Laserfiche is a leading enterprise content management system designed to streamline document management and automate business processes. It optimizes efficiency for organizations seeking effective data organization and workflow automation.

With advanced capabilities, Laserfiche enhances productivity and reduces operational costs. It's tailored to meet the demands of businesses by offering tools for document management, collaboration, and process automation. Laserfiche serves as an effective solution for industries looking to manage content seamlessly while ensuring compliance and security standards.

What features does Laserfiche offer?

Document Management: Securely store, manage, and retrieve documents quickly.
Process Automation: Automate repetitive tasks to improve efficiency.
Search & Retrieval: Advanced search capabilities for fast information access.
Workflow Automation: Streamline processes with customizable workflows.
Security Controls: Protect sensitive information with robust security settings.

What benefits can users expect?

Increased Efficiency: Automates routine tasks, saving time.
Cost Reduction: Minimizes manual processing and operational expenses.
Improved Compliance: Helps maintain regulatory compliance with ease.
Enhanced Collaboration: Simplifies document sharing and team collaboration.

Industries such as healthcare, finance, and education leverage Laserfiche to improve data management and automate processes. In healthcare, it enables secure patient data storage and retrieval. Financial institutions benefit from automated compliance workflows, while educational institutions use it for student record management and administrative efficiency.

Laserfiche

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

April 2026

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