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IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Laserfiche is ranked #21. IBM holds a 10.0% mindshare in ECM, compared to Laserfiche’s 1.5% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
IBM FileNet
Read 102 IBM FileNet reviews
  • 3,352 Views
  • 1,921 Comparison Views
91% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 344 Views
  • 204 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

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To learn more, read our detailed Enterprise Content Management Report (Updated: June 2025).
Buyer's Guide
Enterprise Content Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
No ranking in other categories
Laserfiche
Ranking in Enterprise Content Management
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (11th)
 

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.0%, up from 10.0% compared to the previous year. The mindshare of Laserfiche is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
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CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"It has a straightforward approach to the install​."
"We are able to find the proper documents which are needed for business processes."
"The product is robust and can process a lot of documents for enterprise content management."
"It has the ability to mix document management and process automation."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"It has given us a whole new environment to do document management and document storage."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
More IBM FileNet pros
"This is a very complete and powerful solution."
 

Cons

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."
"Simplifying both training and maintenance would be an improvement."
"I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place."
"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."
"I think the support could be better, and it could improve."
More IBM FileNet cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"FileNet is quite expensive, although Documentum is expensive too."
"Licensing costs depend on the size of the storage."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"IBM FileNet is an expensive solution."
"It has reduced operating costs by reducing the amount of manual work needed."
"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"The tool is expensive, and I rate its pricing a ten out of ten."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
More IBM FileNet pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
11%
Government
10%
Insurance Company
9%
Government
22%
Educational Organization
17%
Financial Services Firm
10%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
See all answers
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
See all answers
What needs improvement with IBM FileNet?
The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
See all answers
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Comparisons

SharePoint vs IBM FileNet Logo
SharePoint vs IBM FileNet
Compared 17% of the time
OpenText Extended ECM vs IBM FileNet Logo
OpenText Extended ECM vs IBM FileNet
Compared 16% of the time
OpenText Documentum vs IBM FileNet Logo
OpenText Documentum vs IBM FileNet
Compared 15% of the time
Hyland OnBase vs IBM FileNet Logo
Hyland OnBase vs IBM FileNet
Compared 8% of the time
More IBM FileNet Competitors
SharePoint vs Laserfiche Logo
SharePoint vs Laserfiche
Compared 28% of the time
OpenText Documentum vs Laserfiche Logo
OpenText Documentum vs Laserfiche
Compared 27% of the time
Microsoft Purview Records Management vs Laserfiche Logo
Microsoft Purview Records Management vs Laserfiche
Compared 16% of the time
Hyland OnBase vs Laserfiche Logo
Hyland OnBase vs Laserfiche
Compared 12% of the time
DocuWare vs Laserfiche Logo
DocuWare vs Laserfiche
Compared 9% of the time
More Laserfiche Competitors
 

Product Reports

Buyer's Guide
IBM FileNet
June 2025
IBM FileNet reportDownload IBM FileNet product report
Buyer's Guide
Enterprise Content Management
June 2025
Laserfiche reportDownload Laserfiche product report
 

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche
 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
June 2025
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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: June 2025.
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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.