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IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while Laserfiche is ranked #21. IBM holds a 7.7% mindshare in ECM, compared to Laserfiche’s 1.7% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
IBM FileNet
Read 103 IBM FileNet reviews
  • 3,640 Views
  • 3,349 Comparison Views
91% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 674 Views
  • 452 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management.

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To learn more, read our detailed Enterprise Content Management Report (Updated: October 2025).
Buyer's Guide
Enterprise Content Management
October 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
103
Ranking in other categories
No ranking in other categories
Laserfiche
Ranking in Enterprise Content Management
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (8th)
 

Mindshare comparison

As of November 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 7.7%, down from 10.2% compared to the previous year. The mindshare of Laserfiche is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet7.7%
Laserfiche1.7%
Other90.6%
Enterprise Content Management
 

Featured Reviews

ARTHUR BRUNO - PeerSpot reviewer
Has provided robust content management but requires simplification in configuration and usability
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we primarily use it to store content. We are now trying to use all of the functionalities of IBM FileNet, but we have not yet utilized the full capacity of the system. We are trying to reduce redundancy with IBM FileNet by enhancing our business rules. However, we still have significant redundancy. IBM FileNet can help us reduce redundancy, but we need to understand the tool and use all the functionalities to accomplish this. Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use. When we try to set up IBM FileNet, we have many questions. We do not understand what we need to do in IBM FileNet. There are many configurations we must make but do not know how to implement. While IBM FileNet is very reliable, it is very difficult to set up. When reading the documentation about IBM FileNet, it appears to be very reliable and secure, but setting up configurations, access rules, authorization, and authentication seems to be very challenging.
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CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually."
"The ability to manage the content well."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."
"The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
More IBM FileNet pros
"This is a very complete and powerful solution."
 

Cons

"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"This solution could be improved with the ability to present the file system from FileNet."
"The response time and resolution of issues by technical support need improvement."
"I would like to have more governance features with more supervisory layers."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
More IBM FileNet cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"IBM FileNet is an expensive solution."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"The tool is expensive, and I rate its pricing a ten out of ten."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"It has reduced operating costs by reducing the amount of manual work needed."
"The cost is about $40,000, plus yearly maintenance."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"The licensing cost of FileNet is comparable."
More IBM FileNet pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
9%
Government
9%
Insurance Company
9%
Government
22%
University
9%
Financial Services Firm
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise12
Large Enterprise74
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
See all answers
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
See all answers
What needs improvement with IBM FileNet?
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...
See all answers
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Comparisons

SharePoint vs IBM FileNet Logo
SharePoint vs IBM FileNet
Compared 16% of the time
OpenText Content Management vs IBM FileNet Logo
OpenText Content Management vs IBM FileNet
Compared 15% of the time
Alfresco vs IBM FileNet Logo
Alfresco vs IBM FileNet
Compared 10% of the time
OpenText Documentum Content Management vs IBM FileNet Logo
OpenText Documentum Content Management vs IBM FileNet
Compared 10% of the time
Hyland OnBase vs IBM FileNet Logo
Hyland OnBase vs IBM FileNet
Compared 9% of the time
More IBM FileNet Competitors
SharePoint vs Laserfiche Logo
SharePoint vs Laserfiche
Compared 21% of the time
OpenText Documentum Content Management vs Laserfiche Logo
OpenText Documentum Content Management vs Laserfiche
Compared 20% of the time
Microsoft Purview Data Lifecycle Management vs Laserfiche Logo
Microsoft Purview Data Lifecycle Management vs Laserfiche
Compared 14% of the time
DocuWare vs Laserfiche Logo
DocuWare vs Laserfiche
Compared 10% of the time
M-Files vs Laserfiche Logo
M-Files vs Laserfiche
Compared 6% of the time
More Laserfiche Competitors
 

Product Reports

Buyer's Guide
IBM FileNet
October 2025
IBM FileNet reportDownload IBM FileNet product report
Buyer's Guide
Enterprise Content Management
October 2025
Laserfiche reportDownload Laserfiche product report
 

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche
 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
October 2025
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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.