IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Laserfiche is ranked #21. IBM holds a 10.2% mindshare in ECM, compared to Laserfiche’s 1.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

Laserfiche

Read 1 Laserfiche review

303 Views
200 Comparison Views

100% willing to recommend

IBM FileNet

Laserfiche

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Executive Summary

We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: March 2025).

Buyer's Guide

Enterprise Content Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

Laserfiche

Ranking in Enterprise Content Management

21st

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (12th)

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.2%, up from 9.6% compared to the previous year. The mindshare of Laserfiche is 1.4%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."

"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."

"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."

"Gves us the ability to create an end-to-end [document] transaction."

"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."

"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

More IBM FileNet pros

"This is a very complete and powerful solution."

Cons

"It is ability to display legacy content needs improvement."

"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."

"The installation and configuration to start up needs expert level knowledge."

"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."

"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."

"The setup process is very complex."

"It needs better collaboration between the IBM teams on the FileNet and CCM sides."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

More IBM FileNet cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"FileNet is quite expensive, although Documentum is expensive too."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"Licensing costs depend on the size of the storage."

"It has reduced operating costs by reducing the amount of manual work needed."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

More IBM FileNet pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Educational Organization

25%

Government

17%

Financial Services Firm

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

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What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

See all answers

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Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

More IBM FileNet Competitors

OpenText Documentum vs Laserfiche

Compared 28% of the time

SharePoint vs Laserfiche

Compared 27% of the time

Microsoft Purview Records Management vs Laserfiche

Compared 14% of the time

Hyland OnBase vs Laserfiche

Compared 12% of the time

DocuWare vs Laserfiche

Compared 9% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

IBM FileNet

April 2025

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Buyer's Guide

Enterprise Content Management

March 2025

Download Laserfiche product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

March 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: March 2025.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.