No more typing reviews! Try our Samantha, our new voice AI agent.

Huntress Managed EDR vs Trend Micro Smart Protection [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Huntress Managed EDR provides cost-effective, efficient security, reducing staffing and tool expenses while enhancing integration, installation, and support.
Sentiment score
3.5
Trend Micro Smart Protection led to positive ROI by enhancing cybersecurity and brand protection, underscoring its financial value.
We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.
CTO at Limetree Labs
My advice to others looking into using Huntress Managed EDR is that if they're looking for an easy-to-use and manage solution, Huntress Managed EDR is a good fit for a small to medium company.
Director, Information Technology at Middletown Medical
I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.
Managing Director at HTL 365 LLC
 

Customer Service

Sentiment score
8.0
Huntress Managed EDR provides exceptional 24/7 support with prompt, knowledgeable service, achieving high customer satisfaction ratings between 8-10.
Sentiment score
6.1
Trend Micro Smart Protection [EOL] support varies in responsiveness, with premium options offering faster service but at a higher cost.
I felt it was important to raise awareness about this new technique where attackers use legitimate applications to gain remote access and control of computers.
Owner at Phenicie Business Management
They are thorough and ensure the problem is addressed without pushing responsibilities onto me unnecessarily.
Senior Systems Engineer at NetSmart, Inc.
For technical support, I would rate Huntress a ten out of ten, and in truth, they are better than that.
President at Cyber5
The agent is very light, and it doesn't cause any issues on the machine.
Solutions Architect at a tech services company with 51-200 employees
I would rate their technical support a nine out of ten as it helps with every query.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
8.2
Huntress Managed EDR offers scalable, cloud-based endpoint protection, ideal for SMBs with easy deployment, automatic scripts, and responsive integration.
Sentiment score
7.6
Trend Micro Smart Protection effectively scales from small to enterprise deployments, offering flexible deployment and adaptability to various sectors.
I know other techs with thousands deployed, so scalability isn't an issue.
Business Owner at Royal IT
Scaling Huntress is simple; I can manage up to a thousand devices without issue.
Owner at Phenicie Business Management
I can easily scale from one machine to thousands without any fuss.
Owner at Antra Tech
 

Stability Issues

Sentiment score
8.5
Users praise Huntress Managed EDR for stability and efficiency, with minor issues quickly addressed and consistent performance observed.
Sentiment score
7.7
Trend Micro Smart Protection is stable and reliable, but users seek improvements in compatibility and overall performance.
About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR.
Security Specialist at a healthcare company with 201-500 employees
We have not experienced any issues with lagging, crashing, or downtime.
CTO at Accent Consulting
I never experienced issues, but once there was an instance with false positives with their Rio service, which was quickly resolved by customer service.
Business Owner at Royal IT
 

Room For Improvement

Huntress Managed EDR requires enhanced reporting, integration, platform support, and UI improvements to boost functionality and user satisfaction.
Trend Micro Smart Protection needs improved insights, management tools, AI, integrations, and support to enhance effectiveness and usability.
A more transparent way for the support team at Huntress and our IT team to collaborate to make it faster and easier would be beneficial.
VCIO at a tech services company with 11-50 employees
Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.
Managing Director at KAN iT
Since we support customers in different countries, expanding the language options for their training would be beneficial.
CTO at Accent Consulting
We've experienced compatibility issues with Windows endpoint protection.
Security Architect at Kyndryl
Trend Micro Smart Protection has been discontinued because it uses Linux CentOS OS.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Setup Cost

Huntress Managed EDR offers cost-effective, transparent endpoint pricing, valued by MSPs for efficiency and Managed Defender integration benefits.
Trend Micro Smart Protection's pricing varies by features, competing with Kaspersky, McAfee; multi-year licenses offer savings.
The savings from utilizing the included Windows Defender offset the cost of Huntress Managed EDR, making it an affordable solution overall.
Managing Director at Fluent2 Ltd
It is not too expensive or too cheap. It is just right.
Owner at Antra Tech
It can get expensive for small to medium businesses if large license quantities are not purchased.
Senior Systems Engineer at NetSmart, Inc.
However, their pricing is comparable to CrowdStrike.
Security Architect at Kyndryl
 

Valuable Features

Huntress Managed EDR offers efficient threat-hunting, low false positives, and significant ROI for SMBs replacing traditional antivirus.
Trend Micro Smart Protection excels in endpoint security, offering stability, ease of use, scalability, and flexible deployment options.
What stands out most is their human element: when faced with an unknown threat, real people, not just automated processes, are investigating it, and they're people we trust.
CTO at Accent Consulting
They provide detailed remediation steps, explaining why an issue is a problem and what steps to take.
Business Owner at Royal IT
Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.
Owner at Antra Tech
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
Security Architect at Kyndryl
The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

Huntress Managed EDR
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
57
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Managed Detection and Response (MDR) (1st)
Trend Micro Smart Protectio...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
No ranking in other categories
 

Featured Reviews

JefferyGiddens - PeerSpot reviewer
Director, Information Technology & Cybersecurity at a financial services firm with 51-200 employees
Improving alert visibility and reporting has reduced workload and strengthened security posture
Huntress Managed EDR could be improved by providing more visibility into each alert that comes in and what action was taken on it. There have been times when an alert was received through Microsoft Defender indicating an account was accessed, when in reality it was blocked by a conditional access policy, yet when checking the Huntress portal, that event does not appear at all, lacking indication that it was raised and investigated as not a threat. The reporting in Huntress Managed EDR is fairly basic, as the only available report is effectively an executive summary. Although it contains useful information, other platforms have reporting engines that are much more robust and customizable, functionality that appears to be missing in Huntress.
reviewer2759025 - PeerSpot reviewer
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
Deep traffic inspection has strengthened threat detection and provides smooth zero day protection
I have been dealing with Deep Discovery that inspects incoming and outgoing traffic, and it is used for packet filtering. The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic. I have used Deep Discovery's sandbox analysis feature. The sandboxing feature helps our threat detection efforts as it internally inspects the malicious data and holds it in the sandbox, and after the analysis, the file is quarantined. I evaluate Deep Discovery's real-time visibility on network traffic as a better solution for inspecting traffic. In incident response, Deep Discovery captures zero-day threats easily and provides the best visibility on the console. I assess the effectiveness of Trend Micro's real-time analysis in my defense strategy as good, as it does not disturb any work and operates very smoothly in the background without any utilization.
report
Use our free recommendation engine to learn which Managed Detection and Response (MDR) solutions are best for your needs.
885,789 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Insurance Company
6%
Financial Services Firm
5%
Performing Arts
10%
Manufacturing Company
10%
Comms Service Provider
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise4
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise17
 

Questions from the Community

What needs improvement with Huntress?
One downside of Huntress Managed EDR, compared to the CrowdStrike agent, is that it takes a longer time to push it out to all of our endpoints and ensure everything is configured correctly. My team...
What is your primary use case for Huntress?
Our current use cases for Huntress Managed EDR involve replacing CrowdStrike as our endpoint protection in our K-12 school. We use it to ensure that our devices are secure, compliant, and that any ...
What advice do you have for others considering Huntress?
Huntress Managed EDR is a great tool for the SMB market. There were many customizations and features I initially didn't know how to use, which are ideal for larger teams. However, as a user now, I ...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Trend Micro Smart Protection has been discontinued because it uses Linux CentOS OS, so currently we are using the service gateway for this solution. I believe they should improve Trend Micro Smart ...
 

Also Known As

No data available
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

Information Not Available
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about Huntress Managed EDR vs. Trend Micro Smart Protection [EOL] and other solutions. Updated: October 2024.
885,789 professionals have used our research since 2012.