Hiver vs N-able MSP Manager comparison

Hiver and N-able are both solutions in the Help Desk Software category. Hiver is ranked #62, while N-able is ranked #24 with an average rating of 6.0. Hiver holds a 0.5% mindshare in HDS, compared to N-able’s 1.5% mindshare. Additionally, 75% of N-able users are willing to recommend the solution.

Hiver

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310 Comparison Views

N-able MSP Manager

Read 5 N-able MSP Manager reviews

1,267 Views
1,064 Comparison Views

75% willing to recommend

Hiver

N-able MSP Manager

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Hiver and N-able MSP Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: March 2026).

Buyer's Guide

Help Desk Software

March 2026

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Helped 886,468 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hiver

Ranking in Help Desk Software

62nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

Shared Inbox (1st)

N-able MSP Manager

Ranking in Help Desk Software

24th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (23rd)

Mindshare comparison

As of April 2026, in the Help Desk Software category, the mindshare of Hiver is 0.5%, up from 0.1% compared to the previous year. The mindshare of N-able MSP Manager is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
N-able MSP Manager	1.5%
Hiver	0.5%
Other	98.0%

Help Desk Software

Featured Reviews

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Top Industries

By visitors reading reviews

No data available

Construction Company

18%

Computer Software Company

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Comparisons

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Compared 39% of the time

Front vs Hiver

Compared 16% of the time

Freshdesk vs Hiver

Compared 14% of the time

Drag App vs Hiver

Compared 13% of the time

Help Scout vs Hiver

Compared 12% of the time

More Hiver Competitors

ServiceNow vs N-able MSP Manager

Compared 19% of the time

JIRA Service Management vs N-able MSP Manager

Compared 16% of the time

TeamSupport vs N-able MSP Manager

Compared 8% of the time

SysAid vs N-able MSP Manager

Compared 6% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 6% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Help Desk Software

March 2026

Download Hiver product report

Buyer's Guide

N-able MSP Manager

March 2026

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.

Hiver

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Vacasa, Harvard University, Flexport, Pinterest, HubSpot

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: March 2026.

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