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GroundWork Monitor vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GroundWork Monitor
Ranking in Network Monitoring Software
101st
Ranking in IT Infrastructure Monitoring
76th
Ranking in IT Operations Analytics
22nd
Ranking in Cloud Monitoring Software
49th
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in IT Operations Analytics
3rd
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Mobile APM (2nd), AIOps (4th)
 

Mindshare comparison

As of June 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.8%, up from 0.1% compared to the previous year. The mindshare of New Relic is 3.7%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
GroundWork Monitor0.8%
Other95.5%
Cloud Monitoring Software
 

Featured Reviews

it_user186582 - PeerSpot reviewer
Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to setup and the plugins are easy to write."
"We detect issues using dashboards that we built on New Relic."
"We have been able to proactively identify failures before they happen."
"It provides information on where time is spent overall in server requests."
"It helps me to identify root cause on the code level issues."
"It allows the restriction of privileges and control of users."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
"It was able to really effectively find the problem and solve it – it sped up the pages considerably."
 

Cons

"Deploying an agent leaves much to be desired."
"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"Sometimes we've noticed agents fail to report/respond."
"New Relic is priced on the higher side."
"One major issue for me with New Relic is data privacy."
 

Pricing and Cost Advice

Information not available
"Because of budget, we are not using the mobile app part of this tool."
"The pricing and licensing are too high."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"This is an expensive tool."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
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Top Industries

By visitors reading reviews
Construction Company
28%
Financial Services Firm
20%
Comms Service Provider
9%
Outsourcing Company
7%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
 

Also Known As

GWOS
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Zabbix, New Relic and others in Cloud Monitoring Software. Updated: May 2026.
902,495 professionals have used our research since 2012.