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GroundWork Monitor vs New Relic comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GroundWork Monitor
Ranking in Network Monitoring Software
100th
Ranking in IT Infrastructure Monitoring
75th
Ranking in IT Operations Analytics
22nd
Ranking in Cloud Monitoring Software
50th
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in IT Operations Analytics
3rd
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Mobile APM (2nd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.9%, up from 0.1% compared to the previous year. The mindshare of New Relic is 3.9%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic3.9%
GroundWork Monitor0.9%
Other95.2%
Cloud Monitoring Software
 

Featured Reviews

it_user186582 - PeerSpot reviewer
Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to setup and the plugins are easy to write."
"We detect issues using dashboards that we built on New Relic."
"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."
"Server uptime is its most valuable feature."
"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."
"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."
"It integrates everything, which is awesome."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
 

Cons

"Deploying an agent leaves much to be desired."
"Installation of plugins seem to be really difficult due to the documentation available."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The one thing I really wanted to see was to getting more granular with the data, which may be coming in Insights."
"I would say that the user interface is maybe a little bit overly complicated."
"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"Overall, New Relic is not as good as Dynatrace."
"Internally, we have a solution that’s better than Insights to provide us analysis of that data."
"New Relic can be improved, particularly by enhancing the UI, which is currently a bit off."
 

Pricing and Cost Advice

Information not available
"Pricing is better with New Relic APM than Dynatrace."
"The price of New Relic could improve. It is expensive."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"It would be nice if we could buy it annually instead of monthly."
"This is an expensive tool."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
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Top Industries

By visitors reading reviews
Construction Company
30%
Financial Services Firm
20%
Comms Service Provider
9%
Outsourcing Company
7%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

GWOS
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, Zabbix, New Relic and others in Cloud Monitoring Software. Updated: August 2026.
909,679 professionals have used our research since 2012.