GroundWork Monitor vs New Relic comparison

Read 173 New Relic reviews

14,037 Views
4,773 Comparison Views

94% willing to recommend

GroundWork Monitor

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between GroundWork Monitor and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Zabbix, Auvik and others in Cloud Monitoring Software.

To learn more, read our detailed Cloud Monitoring Software Report (Updated: March 2026).

Cloud Monitoring Software

Download the complete report

Helped 885,286 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GroundWork Monitor

Ranking in Network Monitoring Software

104th

Ranking in IT Infrastructure Monitoring

76th

Ranking in IT Operations Analytics

21st

Ranking in Cloud Monitoring Software

50th

Average Rating

8.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Ranking in IT Infrastructure Monitoring

9th

Ranking in IT Operations Analytics

3rd

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of New Relic is 4.1%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	4.1%
GroundWork Monitor	0.6%
Other	95.3%

Cloud Monitoring Software

Featured Reviews

it_user186582

Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.

It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to setup and the plugins are easy to write."

"It's a very stable product."

"NewRelic provides a one-stop shop monitoring solution for organizations that are looking for 360 degree monitoring solution: Application, Infrastructure, Network, Database, Enduser monitoring, Mobile everything under one roof."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"Customer Service: Excellent. Technical Support: Excellent."

"It's given us the ability for anyone to know how our customers experience our application."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"The solution is an excellent product for time series and operation analyses."

More New Relic pros

Cons

"Deploying an agent leaves much to be desired."

"They should bring the pricing down to be more competitive."

"New Relic is priced on the higher side."

"However, there could be problems or hiccups with the integration with Java-based services and microservices."

"The solution is quite expensive."

"Sometimes it’s too difficult to get more details about a problem. Sometimes it requires too much drilling down to find out about a problem for which we shouldn't need to do so much searching."

"I’m into very dense charts, and I think the charts used throughout APM are a little low resolution in terms of time points across the X axis."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful."

More New Relic cons

Pricing and Cost Advice

Information not available

"The solution is less expensive than AppNeta."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The detection piece of it brings us a big return on investment."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"We're paying for the New Relic APM license annually."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Monitoring Software solutions are best for your needs.

See recommendations

885,286 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

Comparisons

NetApp Data Infrastructure Insights vs GroundWork Monitor

Compared 19% of the time

Nagios XI vs GroundWork Monitor

Compared 18% of the time

Zabbix vs GroundWork Monitor

Compared 14% of the time

OpenText AI Operations Management vs GroundWork Monitor

Compared 11% of the time

SolarWinds NPM vs GroundWork Monitor

Compared 7% of the time

More GroundWork Monitor Competitors

Dynatrace vs New Relic

Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Network Monitoring Software

Download GroundWork Monitor product report

Download New Relic product report

Also Known As

GWOS

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Open source IT infrastructure monitoring system that collects performance data for systems, applications, and security.

GroundWork

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Cloud Monitoring Software