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GroundWork Monitor vs New Relic comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

GroundWork Monitor
Ranking in Network Monitoring Software
100th
Ranking in IT Infrastructure Monitoring
75th
Ranking in IT Operations Analytics
22nd
Ranking in Cloud Monitoring Software
52nd
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in IT Operations Analytics
3rd
Ranking in Cloud Monitoring Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Mobile APM (2nd), AIOps (5th)
 

Mindshare comparison

As of September 2026, in the Cloud Monitoring Software category, the mindshare of GroundWork Monitor is 0.9%, up from 0.1% compared to the previous year. The mindshare of New Relic is 3.8%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic3.8%
GroundWork Monitor0.9%
Other95.3%
Cloud Monitoring Software
 

Featured Reviews

it_user186582 - PeerSpot reviewer
Sr PC/Client Server Analyst II at a individual & family service with 10,001+ employees
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change.
It's easy to setup and the plugins are easy to write. When we need to, the threshold is easy to change It would be nice to have a centralized client-settings management. At the moment, the client settings have to be changed individually. I've used it since 2011. The deployment of the new server…
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's easy to setup and the plugins are easy to write."
"With our micro-services, we have basic analytics, and it is super simple to set up."
"New Relic is highly scalable and its build quality is very easy for handling to startup, enterprise, scale up, and workloads."
"I really love it."
"Real-time error monitoring means I can drill down and see what’s happening."
"Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve an issue, but now, with monitoring in place, we can understand if a customer is actually hitting this bug, how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks."
"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."
"Without APM, you can guess where the problem is, but with APM, you can actually see where it is, which is nice to know."
"Saves so much time in debugging our code and environments."
 

Cons

"Deploying an agent leaves much to be desired."
"New Relic is priced on the higher side."
"There may be issues with scalability with individual users sending events up to the cloud."
"The main reason we switched away from New Relic is that the cost is too high."
"I find New Relic to be somewhat expensive."
"We had everything in hand with New Relic initially, however, the pricing wasn't convenient for us, so we had to step back from using it."
"Sometimes it works really slow, but I think it depends on the organization-to-organization usage."
"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"It could be faster, but they’re already working on making this."
 

Pricing and Cost Advice

Information not available
"It would be nice if we could buy it annually instead of monthly."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"We're paying for the New Relic APM license annually."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"Pricing is better with New Relic APM than Dynatrace."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
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Top Industries

By visitors reading reviews
Construction Company
29%
Financial Services Firm
20%
Comms Service Provider
9%
Outsourcing Company
9%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

GWOS
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Swiss Life, JBFCS, Capital Markets Cooperative Research Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Datadog, New Relic, Zabbix and others in Cloud Monitoring Software. Updated: September 2026.
914,805 professionals have used our research since 2012.