


Find out what your peers are saying about Google, Microsoft, Amazon Web Services (AWS) and others in Email Applications.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
Even as a technical person, I struggle to find appropriate contact numbers or email addresses.
I sent a complaint letter but it was hard to find customer service for that.
The Microsoft support structure, while technically proficient, involves case transfers across different global locations.
Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.
Sometimes Zoho Mail has fast response times, while at other times they don't.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
I believe Google Workspace will have really high scalability because there are a lot of features available, and they have the potential to be used.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
The licensing and associated costs make it challenging to scale, especially when user numbers increase.
Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The stability of Google Workspace is excellent and very solid.
With Microsoft now that we are using, we have a security system by which every now and then you have to change your password, and whenever you try to access multiple times to the same email from different devices or many times in the same day, they will ask you for a code that you have to insert.
Zoho Mail is stable because I have never been unable to access my mail.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
It would be great if Google Workspace had its own application built into the PC or a desktop application.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
The biggest issue with Microsoft Exchange is its high cost, especially in pricing for license upgrades and expansion to more users.
The quarantining is not fantastic because it lets a lot of spam through, and when it is notified of spam, it does not particularly alter its behavior quickly.
Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.
We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.
I would like to see the functionality where a client or recipient can indicate their willingness to give feedback on the emails sent to them, as it could enhance the intelligence behind the response management.
The current cost is approximately seven to ten euros per user per month.
The company is moving the data and the Microsoft subscription is no longer continued.
Microsoft Exchange is costly, and its licensing model can be expensive over time as more users require licenses.
I am aware of pricing aspects, and I would say it is affordable for what it is.
Zoho Mail is economical compared to Microsoft and Google Workspace.
I suggest considering packages for freelancers or independent consultants.
The ability to share documents with students and assign them things and correct them in real time has been beneficial.
The valuable features include the email service, email updates, and Google Drive.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
Microsoft Exchange is a user-friendly and easy-to-deploy solution, which is beneficial for handling emails even without professional support.
The most beneficial aspects of Microsoft Exchange are that it is solid, dependable, and reliable.
The interconnectivity between these applications makes it particularly useful.
It fits small and medium businesses who don't want many features and prefer a reasonable price.
This is the best feature of Zoho Mail.
| Product | Mindshare (%) |
|---|---|
| Google Workspace | 14.7% |
| Microsoft Exchange | 9.9% |
| Zoho Mail | 5.2% |
| Other | 70.2% |

| Company Size | Count |
|---|---|
| Small Business | 64 |
| Midsize Enterprise | 14 |
| Large Enterprise | 28 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 28 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
Similar to G Suite, all Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more.
As we’ve evolved G Suite into a more integrated experience across our communication and collaboration tools, we’ve rebranded to Google Workspace to more accurately represent the product vision.
Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.
Secure Business Email for your organization
Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.