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Google Hangouts [EOL] vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
TeamViewer Business
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
100
Ranking in other categories
Virtual Meetings (3rd), Remote Access (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
JIMRALD ABASANTA - PeerSpot reviewer
IT NETWORK ENGINEER at KFUPM
Remote support has transformed my work and now saves time with fast, secure file transfers
What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature has been the ability to present presentations during meetings."
"The solution is extremely stable."
"The solution is stable."
"The product is stable."
"It is easy to use, and we don't need to make a lot of configurations."
"Google Hangouts is user-friendly. It supports low internet bandwidth."
"The interface is simple and not complex."
"We use transcriptions to document meetings, which is important for productivity."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"I have been satisfied with TeamViewer overall."
"The most valuable feature of TeamViewer is user-friendliness."
"TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"TeamViewer is stable."
"TeamViewer Business has positively impacted my organization because it saves time, as I don't have to go to the customer's place to make some connections or configurations; I can make it remote and very easy."
"It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things."
 

Cons

"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"The improvement needs to be done as per customer requirements."
"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"They should increase the platform's session time beyond an hour."
"The UI has room for improvement."
"Support could be a bit faster."
"TeamViewer has a legacy and may not be using the latest UI trends."
"TeamViewer could be more secure."
"The security could improve in TeamViewer."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"The product's expensive nature is an area of concern where improvements are required."
"Sometimes it gives problems, with the button not working, and I was unable to log in."
"I don’t see any areas where improvement is needed."
"It should have ability to display notes in the computer list."
 

Pricing and Cost Advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We are using the free version of Google Hangouts."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"This solution is available for free with the opening of a Google account."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I use the free version of the solution."
"We use the free version of TeamViewer."
"The cost is in the thousands of dollars per year."
"There is no license needed to use TeamViewer."
"It would be nice if it is cheaper."
"We are not using the solution for commercial use therefore it is free to use."
"TeamViewer is $600 or $700 per port per year..."
"The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money."
"TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Computer Software Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise32
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...
 

Overview

 

Sample Customers

Information Not Available
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: December 2025.
879,422 professionals have used our research since 2012.