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Google Hangouts [EOL] vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
TeamViewer Business
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
100
Ranking in other categories
Virtual Meetings (3rd), Remote Access (1st)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
JIMRALD ABASANTA - PeerSpot reviewer
IT NETWORK ENGINEER at KFUPM
Remote support has transformed my work and now saves time with fast, secure file transfers
What I appreciate about TeamViewer Business is the reliable and secure connection experienced during file transfers or troubleshooting processes, even when we have to restart the PC; we are still able to connect to the customer quickly. TeamViewer Business offers a free version for both personal and business use. The free version actually covers all the features needed for secure remote connection, which is one of the positive aspects I have experienced. The secure connections and great file transfer feature are super fast and secure, with reliable features during the process of reconnecting and connecting back to clients. Back in 2009 and 2007, the internet did not have the faster features it has today. TeamViewer Business's file transfer feature has made things easier. Instead of downloading a file from a source like HP.com, we just have to transfer the file from our system to the customer securely and quickly. Many technical support people have benefited from that feature, which I find very reliable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"The initial setup is very easy."
"The ease of navigation is good, as we can easily share data and screens."
"The installation part of the product is easy since one generally needs to use a browser to use the product."
"I think the simplicity of the whole thing is its valuable feature."
"The most valuable feature has been the ability to present presentations during meetings."
"Google Hangouts is easy to use and has good performance."
"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."
"One of the best features of TeamViewer Business is the security and respect for privacy, since you can connect to a specific computer using a unique confidential code, ensuring that security and safety are maintained with no problems."
"The implementation is quite straightforward."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"The product is easy to install."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"The most valuable features of I use TeamViewer are the ease of access and frequent updates."
"TeamViewer Business has positively impacted my organization by giving us the ability to provide clients with a good experience and to fix bugs quickly while accessing their computers."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
 

Cons

"The user interface is an area with shortcomings and needs improvement."
"In the next release, I would like to see call recording made available."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"We don’t have any complaints."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"The UI has room for improvement."
"The solution can be improved by integrating other tools."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"It would be useful if the solution could facilitate more than one remote user accessing my desktop at a time."
"TeamViewer has a legacy and may not be using the latest UI trends."
"This solution could be improved by offering more flexibility in terms of usage."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"TeamViewer Business's scalability is bad because it's very expensive."
"The solution could have better scalability."
 

Pricing and Cost Advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I use the free version of the solution."
"The screen-sharing feature is the most valuable feature."
"We are using the free version of Google Hangouts."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"TeamViewer has multiple licensing options."
"We are using the standard free version of TeamViewer."
"I am using the free version of TeamViewer. There is a subscription fee to use the premium features."
"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer..."
"The solution's pricing is reasonable."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
12%
Computer Software Company
10%
Comms Service Provider
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise34
Large Enterprise32
 

Questions from the Community

What do you like most about Google Hangouts?
It's integration with Google is the valuable feature.
What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
Regarding pricing and setup costs, I have not directly encountered those matters. My experience has mostly focused on setup and licensing, which are not part of my support scope, as I was a user in...
 

Overview

 

Sample Customers

Information Not Available
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: December 2025.
879,422 professionals have used our research since 2012.