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Google Hangouts [EOL] vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use Google Hangouts to chat and exchange some quick information."
"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."
"Hangouts is a lightweight solution that can be used across devices including phones."
"The solution is stable."
"The most valuable feature of Google Hangouts is its popularity. A lot of people use Google. Since the solution is from Google and many of us use Google solutions regularly, it is easy to use."
"My advice for anybody who is looking to start using Google Hangouts is that it is plug-and-play, and comes free with Google Suite."
"Google Hangouts is easy to use and has good performance."
"I think the simplicity of the whole thing is its valuable feature."
"I would recommend Skype for Business to others, because it's good."
"The conversation history feature in Skype for Business is particularly useful because it links with Outlook, and it is beneficial to access conversations with colleagues from six months ago through Skype for Business."
"The stability was good; there are no bugs or glitches, it doesn't crash or freeze, and it's reliable."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"The most valuable features are the history tracking which allows us to see who participated and who didn't in the meetings as well as the integration with Outlook."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
"The public telephony feature reduces hard phone costs and RGS is like a call centre feature."
"Skype for Business is a scalable solution and we have approximately 350 people using this solution across all departments."
 

Cons

"The security should be improved. Maybe they should offer more security features."
"The only issue with the solution is that we can't split the video of participants into separate screens, which can make it difficult to manage the cameras of participants."
"Support could be a bit faster."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"The design could be a little bit better."
"Google Hangouts is not as feature-rich as Slack, but it's sufficient."
"Not a ten because there's room for improvement. Sometimes there is disconnectivity."
"You only get 60 minutes of video conferencing."
"The user experience during long sessions could be improved to avoid issues like intermittent disconnections or login failures."
"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."
"There might be some invitation issues with Skype for Business."
"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."
"I feel that the whole look and feel of Skype should be improved, including its user-friendliness. It should also improve its scalability."
"The cost of Skype for Business has room for improvement."
"The video conferencing quality can be improved."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
 

Pricing and Cost Advice

"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We pay an annual license to use the solution."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"There is an annual subscription to use this solution."
"We access the solution through Google Workspace. It is inexpensive to use."
"There is no license cost."
"It may be slightly costly, but the features are awesome."
"Previously, I did not use another solution."
"Skype for Business' pricing is reasonable."
"I am using a corporate account for which I have not made any payments."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"It may be considered costly for certain markets, such as in India."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Construction Company
16%
Outsourcing Company
13%
Marketing Services Firm
7%
Financial Services Firm
16%
Construction Company
11%
Comms Service Provider
10%
Marketing Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Skype for Business?
If I think back, my experience with pricing, setup cost, and licensing involves accessing it through our Microsoft Enterprise Agreement which covers the whole Office suite including Skype for Busin...
What needs improvement with Skype for Business?
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mob...
What is your primary use case for Skype for Business?
My main use case for Skype for Business is internal communication across departments and between different government offices. We have staff spread across multiple locations in Malacca, and before ...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Information Not Available
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: July 2026.
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