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Google Hangouts [EOL] vs Skype for Business comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Skype for Business
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
64
Ranking in other categories
Virtual Meetings (5th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
MD
Assistant Information Technology Officer at a retailer with 10,001+ employees
Internal communication has become more efficient while mobile usage still needs improvement
The honest answer is that the product has not really evolved in some time. Microsoft has been pushing everyone towards Teams and Skype for Business has been in maintenance mode for a while. The mobile experience is also not great. Staff who try to use it on their phones find it less reliable than the desktop version, calls drop more, and the interface is clunky. For a modern workforce that expects everything to work on mobile, that is a gap. Despite the initial setup challenges and mobile issues, we have noticed positive outcomes for our organization since adopting Skype for Business. I rate Skype for Business seven out of ten. I think that Skype for Business has served us well for what it is. A government office has different expectations from a fast-moving private company. We value stability and security over the newest features. On those terms, Skype for Business has delivered.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stable communication tool with a good history feature and very easy installation."
"Google Hangouts is easy to use and has good performance."
"The most valuable feature has been the ability to present presentations during meetings."
"It is very easy to use and is available as soon as you open a Google account."
"The technical support team for Google Hangouts has been pretty responsive and could solve whatever challenges arise, within a day or two."
"Basically, if you are using G-Suite then you should be using Google Hangouts because it works."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"This is a stable solution."
"It's a good product, we like using it."
"The most valuable feature of Skype for Business is overall it is an okay solution."
"Skype for Business is good for meetings and instant messaging."
"We chose Skype for Business after other colleagues suggested that we give it a try. It has served us well."
"The pricing is really good, it is quite affordable because it came with our Office 365, and I get a feeling that smaller organizations can interact with bigger organizations in a more global way by using this service as it is leveling the playing field."
"The public telephony feature reduces hard phone costs and RGS is like a call centre feature."
"Using this solution has helped us to cut long distance calls, as well as video services from third parties."
"The simplicity and ease of use are the most valuable features, as it's so much easier and quicker than writing an email to someone and waiting for them to read it."
 

Cons

"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"The stability of Google Hangouts could still be improved. How virtual backgrounds are handled also needs improvement."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"As someone who is not very familiar with technology, I find it acceptable. I prefer to wait and see what they will come up with in the future. However, I notice that they keep introducing new features that are better than the previous ones."
"The UI has room for improvement."
"In the next release, I would like to see call recording made available."
"Google will not have two identical chat platforms. Google Chat is always a winner because it is compatible with my device."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams."
"Going forward, I would like to see better call quality and reliability."
"I would not recommend Skype for Business because Microsoft Teams has more features, a lightweight application that I access on my mobile."
"There were stability issues and scalability issues."
"The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."
"I would like to see an updated user interface and layout even though no functionality is missing."
"I feel bored with the look and feel of the tool, so it should be changed."
 

Pricing and Cost Advice

"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We access the solution through Google Workspace. It is inexpensive to use."
"There is an annual subscription to use this solution."
"We pay an annual license to use the solution."
"The screen-sharing feature is the most valuable feature."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"The cost of Skype for Business is incorporated into our Office 365 licenses."
"I am using a corporate account for which I have not made any payments."
"The licensing is billed on a yearly basis."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"We are using the subscription-based version of Skype for Business. There is a free version of the solution."
"The pricing is really good. It is quite affordable because it came with our Office 365. It is on a per-user license, which is nice. I quite like that they have made it very granular with all of their licensing."
"Skype for Business' pricing is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Construction Company
11%
Outsourcing Company
10%
Marketing Services Firm
9%
Financial Services Firm
18%
Comms Service Provider
11%
Marketing Services Firm
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise16
Large Enterprise18
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise19
Large Enterprise28
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
I cannot think of many ways in which Skype for Business could improve in general. It works fairly efficiently for our purposes with Skype for Business. There is one issue regarding the audio settin...
What is your primary use case for Skype for Business?
We use Skype for Business for internal meetings, conference calls, remoting into PCs, and phone calls. Our virtual meetings typically include two or three participants, keeping them small. It is ea...
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Information Not Available
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.
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