IT Central Station is now PeerSpot: Here's why
  • Home
  • Genesys Cloud vs. Salesforce Service Cloud

Genesys Cloud vs Salesforce Service Cloud comparison

Cancel
You must select at least 2 products to compare!
Genesys Logo
Genesys Cloud
5,488 views|4,903 comparisons
Salesforce Logo
Salesforce Service Cloud
1,668 views|1,397 comparisons
Questions from the Community
Which is better - Genesys Cloud or Amazon Connect?
Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ask a question

Earn 20 points

Ranking
1st
out of 32 in Contact Center Platforms
Views
5,488
Comparisons
4,903
Reviews
0
Average Words per Review
0
Rating
N/A
6th
out of 21 in CRM Customer Engagement Centers
Views
1,668
Comparisons
1,397
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
Service Cloud
Learn More
Genesys
Salesforce
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Genesys Cloud
Learn More
Learn more about Salesforce Service Cloud
Learn More
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider14%
Financial Services Firm8%
Media Company7%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider11%
Financial Services Firm6%
Government5%
Company Size
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise14%
Large Enterprise71%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise15%
Large Enterprise69%

Genesys Cloud is ranked 1st in Contact Center Platforms while Salesforce Service Cloud is ranked 6th in CRM Customer Engagement Centers. Genesys Cloud is rated 0.0, while Salesforce Service Cloud is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and NICE CXone, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, Microsoft Dynamics CRM, JIRA Service Management and Oracle Service Cloud.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.