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Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Genesys Cloud is ranked 1st in Contact Center Platforms while Salesforce Service Cloud is ranked 6th in CRM Customer Engagement Centers. Genesys Cloud is rated 0.0, while Salesforce Service Cloud is rated 0.0. On the other hand, Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and NICE CXone, whereas Salesforce Service Cloud is most compared with ServiceNow, Vlocity, Microsoft Dynamics CRM, JIRA Service Management and Oracle Service Cloud.
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