Freshservice vs Qualys VMDR comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshservice and Qualys VMDR based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshservice vs. Qualys VMDR Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is very responsive with a 97% success rate in funneling customer tickets.""The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well.""We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property.""The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system.""The solution has been stable.""Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good.""The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements.""The most valuable features of Freshservice are the notifications, customization, and flexibility."

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"Provides great functionality.""The process of defining and discovering scans is organized efficiently.""Intuitive and easy to use.""I find the most valuable features are the continuous monitoring. Even on premises, there is constant monitoring.""It's really beneficial for scanning and interacting with the agent.""It's a good product. After the scan our internet works well. It scans our security posture.""What I like about Qualys VM is the dashboard presentation. It's very good.""The initial setup was good. We didn't have any problems with it."

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Cons
"Freshservice could improve the integration with Microsoft Outlook.""Freshservice's technical support has issues with delays and translations.""Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view.""We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions.""We'd like better integration with other products.""There are some limitations in reporting. For example, I would like to have a report of conversations or replies.""They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan.""On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

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"Make some minimal dashboard improvements.""Qualys VM could improve by having more skilled support personnel.""Improve the API speed.""This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs.""The customer support is very bad.""When tested on Zero day, there were errors.""Improve the user interface.""Qualys Container Security can improve the interface. It could be easier to navigate and be enriched."

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Pricing and Cost Advice
  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • "The price of Freshservice could improve, it is expensive."
  • "It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."
  • "Freshservice price is competitive, it is not more than other solutions on the market."
  • "It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."
  • More Freshservice Pricing and Cost Advice →

  • "Usually every implementation is different and the quote is in function of number of assets."
  • "When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."
  • "It is more expensive than other products on the market."
  • "They have recently changed the pricing model, which is now better than it was before."
  • "It is different for every company, but for us, it's every three years."
  • "Qualys is cheaper and more affordable than other solutions."
  • "The pricing and licensing for Qualys could be improved."
  • "The license is on a yearly basis."
  • More Qualys VMDR Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of… more »
    Top Answer:The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it… more »
    Top Answer:I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery. This will make a significant improvement in their software and these features… more »
    Top Answer:Qualys VM is used for vulnerability scans for the internet and applications using application exchange. There are many applications. We also use the solution for asset management per team, and the… more »
    Top Answer:The process of defining and discovering scans is organized efficiently.
    Top Answer:The product is more expensive than that of any other vendor.
    Ranking
    3rd
    out of 48 in IT Asset Management
    Views
    1,329
    Comparisons
    956
    Reviews
    20
    Average Words per Review
    748
    Rating
    8.2
    4th
    out of 48 in IT Asset Management
    Views
    1,234
    Comparisons
    1,019
    Reviews
    26
    Average Words per Review
    423
    Rating
    8.0
    Comparisons
    Also Known As
    Flint
    Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security, Qualys Virtual Scanner Appliance
    Learn More
    Overview

    Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

    Freshservice Features

    Freshservice has many valuable key features. Some of the most useful ones include:

    • ITIL-aligned processes
    • Intelligent AI/ML capabilities
    • Advanced CSAT
    • Extensible platform
    • Self-service portal
    • Smart automations
    • Service catalog
    • Effective monitoring and alerting
    • Out-of-box analytics
    • Mobile app
    • Marketplace apps

    Freshservice Benefits

    There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

    • Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.
    • Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.
    • Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.
    • Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.
    • Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.
    • Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

    A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

    PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

    A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

    With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure its true risk, and track risk reduction over time.

    Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB) and patch management solutions to quickly discover, prioritize, and automatically remediate vulnerabilities at scale to reduce risk. Additionally, it integrates with ITSM solutions such as ServiceNow to automate and operationalize vulnerability management end-to-end.

    Get an all-Inclusive risk-based vulnerability management solution that prioritizes vulnerabilities, misconfigurations and assets based on risk, reduces risk by remediating vulnerabilities at scale, and helps organizations measure security program effectiveness by tracking risk reduction over time.

    Sample Customers
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
    Top Industries
    REVIEWERS
    Financial Services Firm18%
    Comms Service Provider18%
    Manufacturing Company18%
    Insurance Company12%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Manufacturing Company6%
    Government6%
    Educational Organization5%
    REVIEWERS
    Financial Services Firm18%
    Comms Service Provider16%
    Manufacturing Company16%
    Transportation Company11%
    VISITORS READING REVIEWS
    Educational Organization32%
    Computer Software Company11%
    Financial Services Firm11%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business61%
    Midsize Enterprise4%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise17%
    Large Enterprise62%
    REVIEWERS
    Small Business20%
    Midsize Enterprise12%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise41%
    Large Enterprise44%
    Buyer's Guide
    Freshservice vs. Qualys VMDR
    March 2024
    Find out what your peers are saying about Freshservice vs. Qualys VMDR and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Qualys VMDR is ranked 4th in IT Asset Management with 76 reviews. Freshservice is rated 8.0, while Qualys VMDR is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ServiceNow IT Operations Management, whereas Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management. See our Freshservice vs. Qualys VMDR report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.