We performed a comparison between Freshservice and Qualys VMDR based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very responsive with a 97% success rate in funneling customer tickets."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"The solution has been stable."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Provides great functionality."
"The process of defining and discovering scans is organized efficiently."
"Intuitive and easy to use."
"I find the most valuable features are the continuous monitoring. Even on premises, there is constant monitoring."
"It's really beneficial for scanning and interacting with the agent."
"It's a good product. After the scan our internet works well. It scans our security posture."
"What I like about Qualys VM is the dashboard presentation. It's very good."
"The initial setup was good. We didn't have any problems with it."
"Freshservice could improve the integration with Microsoft Outlook."
"Freshservice's technical support has issues with delays and translations."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"We'd like better integration with other products."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"Make some minimal dashboard improvements."
"Qualys VM could improve by having more skilled support personnel."
"Improve the API speed."
"This solution could be improved by extending the agent capabilities to different operating systems including Mac and Linux. We would also like the capability to easily check for vulnerability in assets in the IOTs."
"The customer support is very bad."
"When tested on Zero day, there were errors."
"Improve the user interface."
"Qualys Container Security can improve the interface. It could be easier to navigate and be enriched."
Freshservice is ranked 3rd in IT Asset Management with 29 reviews while Qualys VMDR is ranked 4th in IT Asset Management with 76 reviews. Freshservice is rated 8.0, while Qualys VMDR is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ServiceNow IT Operations Management, whereas Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management. See our Freshservice vs. Qualys VMDR report.
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