We performed a comparison between Freshservice and Oracle Enterprise Manager Cloud Control based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Ability to scan barcodes and a great search feature."
"Freshservice's best feature is its user-friendliness."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"Another feature is the Resource Manager, where we can manage the consumption of resources of certain queries, separately in resource groups. Depending on the characteristics of the query, queries can be placed in groups that consume less database and hardware resources."
"If you're using Oracle products, you should definitely use Oracle Enterprise Manager because it is central to product management."
"It is a highly stable solution. Stability-wise, I rate the solution a nine out of ten."
"The most valuable feature of Oracle EMCC is its flexibility to manage various industries, projects, and tasks."
"Using Enterprise Manager, I was able to create user profiles for all the instances that have the same profile. Secondly, it's easier to manage performance, to automate the AWR reports to run every half an hour, or hour. Then, if you have a performance issue you just open the report and you can see what was running the last one hour, the SQL statements, or what was causing the performance issues."
"Of course, that you can manage and create the backup strategies from a central environment for all your environments, so you don’t have to do so on each database. You can set up the policy you want for each database, but you do it from a central environment."
"The solution is stable. It is great in terms of Oracle products, especially for Oracle databases."
"We have been satisfied with technical support."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The chat portal is not that great."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"The analytics could be better."
"I am not too happy with the page layout or screen layout since it always looks messy."
"Freshservice could improve the delegation and workflow management features."
"It is sometimes difficult to create configurations in Oracle Enterprise Manager Cloud Control."
"It's crucial to promptly resolve agent-related issues to ensure continuous and accurate monitoring of database features within the Oracle Enterprise Manager."
"Sometimes the alerts are coming a bit late, for example, an alert for the CPU. It depends on the threshold that you have, how long you want to check the CPU of the machine. I got some faulty alerts with Data Guard. I had stopped a synchronization for maintenance and then I re-synchronized Oracle Data Guard. It took some time to appear in Enterprise Manager and send me the right notification that Data Guard was up and running and synchronizing. I realized this because I went directly into the database to check the status of Data Guard, and it was telling me that it was running okay. But in Enterprise Manager, it needed some more time to update the interface."
"Oracle Enterprise Manager Cloud Control manages the monitoring and the graphs. Other tools complement the base monitoring. Zabbix is efficient with space pressure."
"One area where Oracle EMCC could improve is file import flexibility."
"The product lacks in the area of database, making it an area where improvements are required."
"Adding new databases is difficult in Oracle Enterprise Manager Cloud Control."
"The configuration is not straightforward for web continuity. It needs some improvement and the deployment is expensive."
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Freshservice is ranked 14th in Cloud Management with 29 reviews while Oracle Enterprise Manager Cloud Control is ranked 16th in Cloud Management with 34 reviews. Freshservice is rated 8.0, while Oracle Enterprise Manager Cloud Control is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Oracle Enterprise Manager Cloud Control writes "A robust product to deal with application performance enhancemen". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Oracle Enterprise Manager Cloud Control is most compared with AWS Control Tower, IBM Turbonomic and VMware Aria Operations. See our Freshservice vs. Oracle Enterprise Manager Cloud Control report.
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