We performed a comparison between Freshservice and OpenNebula based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allowed the development team to concentrate on the client’s requirements instead."
"You can just register and within five to minute minutes, you are ready to go."
"The solution’s timely automated triggers increase our IT team’s productivity."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"Ability to scan barcodes and a great search feature."
"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."
"For the entire data center, as a private cloud, I believe that user management, expert management, and the virtual data center is completely magic for the users."
"OpenNebula is lightweight, stable, and easy to customize."
"The most valuable feature of OpenNebula is that it scales very well."
"What's best about OpenNebula that people like is that it's easy to deploy. It's also easy to manage. It's interesting because people choose OpenNebula over other solutions because of the ease of management."
"The solution provides templates for configurations that can easily be exchanged to VMs."
"With a single click, we could set things up and initiate them."
"OpenNebula has very good integration with SAP Storage."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"The round robin ticketing feature that they have is not ideal."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"The analytics could be better."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"Freshservice could improve the integration with Microsoft Outlook."
"There are small things that are hard. For example, making sure that it is going to be installable on public clouds."
"As with all enterprise software licensing, the pricing is not intuitive and must be negotiated; grandfathered contracts are better than anything offered today."
"The storage feature that they have is a bit confusing."
"The UI, monitoring, and alerting could benefit from further improvements."
"They should add more features like object storage."
"Hosting platforms are limited so the deployment process needs improvement."
"There are no payment gateways in OpenNebula."
"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."
Freshservice is ranked 14th in Cloud Management with 29 reviews while OpenNebula is ranked 6th in Cloud Management with 14 reviews. Freshservice is rated 8.0, while OpenNebula is rated 8.2. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of OpenNebula writes "Reliable, simple to manage, and offers great technical support". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas OpenNebula is most compared with CloudStack, VMware Aria Automation, Nutanix Cloud Manager (NCM), vCloud Director and VMware Aria Operations. See our Freshservice vs. OpenNebula report.
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