Freshsales vs Vtiger All-In-One CRM comparison

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Vtiger All-In-One CRM integrates sales, marketing, and customer support, providing a unified approach for businesses seeking to streamline operations and enhance customer relationships.

Designed for businesses of all sizes, Vtiger All-In-One CRM offers extensive capabilities to manage customer interactions and data efficiently. With customizable modules and automation, it supports company growth by improving communication and operational efficiency. Despite its wide-ranging features, some users have noted room for improvement in reporting customization and integration options.

• Customization: Tailor the CRM to best fit business processes.
• Automation: Streamline recurring tasks to enhance productivity.
• Integration: Connect with popular third-party applications for seamless workflows.
• Reporting: Generate detailed analytics and insights for informed decision-making.
• Customer Support: Tools to manage and enhance client interactions.

• Time Efficiency: Reduced manual effort saves significant time.
• Improved Communication: Centralized data enhances interaction with clients.
• Cost Savings: Effective management leads to reduced operational costs.
• Increased Sales: Streamlined processes contribute to higher conversion rates.

Vtiger All-In-One CRM is particularly beneficial in the retail and service industries, facilitating order tracking, customer management, and support coordination, ultimately enhancing customer satisfaction and retention rates. Its abilities cater to varied industry needs by offering specific modules and integrations suited for industry-centric operations.