Fidelis Elevate and ThreatLocker Cyber Hero MDR are competitive cybersecurity solutions, each with distinct strengths. Fidelis Elevate excels in pricing and support, suggesting a cost-effective approach with strong post-purchase care. ThreatLocker Cyber Hero MDR stands out with advanced features and a comprehensive security focus, making it appealing to buyers seeking robust protection.
Features: Fidelis Elevate offers robust network analytics, effective endpoint detection, and a strong threat mitigation framework. ThreatLocker Cyber Hero MDR excels with its zero-trust security approach, advanced threat analytics, and comprehensive endpoint management.
Room for Improvement: Fidelis Elevate could enhance its deployment process and address the steeper learning curve. Reporting capabilities and integration with third-party security tools may need refinement. ThreatLocker Cyber Hero MDR could improve its documentation quality, simplify its interface, and reduce dependency on user adjustments for seamless functionality.
Ease of Deployment and Customer Service: ThreatLocker Cyber Hero MDR is noted for intuitive deployment and proactive customer support, ensuring user confidence. In contrast, Fidelis Elevate, despite providing comprehensive training resources, might present a steeper learning curve that affects immediate usability. The distinction lies in ThreatLocker's user-friendly setup versus Fidelis's detailed configuration.
Pricing and ROI: Fidelis Elevate offers competitive setup costs aimed at maximizing ROI without straining budgets. ThreatLocker Cyber Hero MDR comes with a premium price justified by its extensive protection suite, focusing on long-term security assurance. The differentiation lies in Fidelis's focus on affordability versus ThreatLocker's investment-worthy defense for high-priority environments.
One customer who previously did not have anything like this mentioned having peace of mind, which is invaluable for a business owner.
It saves us from extensive remediation when a compromise occurs and aids in proactive measures before threats arise.
We now have enough to support technicians and bring someone else on board, which we could not do before because we were very inexpensive.
The senior team at ThreatLocker is also very accessible in case we need any help.
ThreatLocker's support and Cyber Heroes have the absolute best support in the industry, in my opinion, bar none.
The ThreatLocker team has been fantastic, assisting us at every step.
I can onboard a new customer in no time, freeing up time for my team to onboard as many as needed without it taking too much time.
Scalability is great; I would rate it a ten out of ten.
It scales with you.
What's been wonderful about ThreatLocker is when we have found an issue and identified it, the entire team has taken those things seriously and gotten them remediated for us and our clients quickly, and more quickly than I've experienced with other vendors.
I would rate it around nine out of ten.
It is preferred that everything is seen under one tool rather than multiple platforms requiring multiple logins.
The Cyber Hero Support is not as effective as it is portrayed.
From an MDR perspective, the solution can have the ability to ingest logs from other sources, such as M365, firewalls, external sources, and even cloud SaaS-based platforms.
Pricing is a bit high, with a minimum of 50 devices.
We would have been one of the biggest partners in Ireland, so we got pretty good pricing at the start, and it is still competitive.
We have an essential users package where we charge per head, and then we have an advanced security offering that we charge per head, and we've baked ThreatLocker into that advanced offering for our clients.
We've seen an 80% to 90% improvement in remediation.
There is a tremendous amount that is helpful, such as their recording, watching the systems, locking down the systems, and their training.
When the update rolled out for version 18, it was able to catch a 3CX Supply Chain attack where a client had downloaded a DLL file that was trying to steal the authenticated Office 365 or authenticated G Suite tokens.
| Product | Market Share (%) |
|---|---|
| ThreatLocker Cyber Hero MDR | 1.4% |
| Fidelis Elevate | 1.0% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
Fidelis Elevate integrates network visibility, data loss prevention, deception, and endpoint detection and response into one unified solution. Now your security team can focus on the most urgent threats and protect sensitive data rather than spending time validating and triaging thousands of alerts.
ThreatLocker Cyber Hero MDR offers advanced threat detection and response capabilities, providing organizations with comprehensive security by monitoring and blocking unauthorized actions to maintain a robust security posture.
ThreatLocker Cyber Hero MDR enhances cybersecurity with its rapid detection and response, 24/7 monitoring, and features like ringfencing. It focuses on limiting application access to block potential threats such as PowerShell scripts and supply chain attacks. Users benefit from a significant reduction in workload and receive quick responses, maintaining robust security through a customizable allowlist and application elevation features. While the platform excels in security measures, areas for improvement include better integration, an intuitive authentication process, and enhanced customization options in user alerts. Affordability may be a concern for small businesses, and there is room for improvement in EDR capabilities compared to SentinelOne.
What are the key features of ThreatLocker Cyber Hero MDR?In industries where protecting sensitive data is critical, such as healthcare, finance, and government, ThreatLocker Cyber Hero MDR is implemented to secure endpoints and servers. Organizations deploy it to establish a zero trust environment, manage administrative privileges, and prevent unauthorized software installations. Its capability to monitor continuously and control installation processes ensures reduced risks of cyber attacks, enhanced compliance with security protocols, and assures continuous support and incident response integration specific to industry requirements.
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