FaveoHelpdesk vs SolarWinds Web Help Desk comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between FaveoHelpdesk and SolarWinds Web Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: February 2024).
755,666 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."
  • "They charge by the technician. It costs $117 per technician per year."
  • More SolarWinds Web Help Desk Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    755,666 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer:Once installed, it runs like a charm and doesn't ever crash.
    Top Answer:It would be good if there were training and tutorial videos on the Web Help Desk. There are videos on the website, but it would be handy if they were on the Web Help Desk.
    Ranking
    51st
    out of 57 in Help Desk Software
    Views
    39
    Comparisons
    24
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    24th
    out of 57 in Help Desk Software
    Views
    1,069
    Comparisons
    566
    Reviews
    3
    Average Words per Review
    439
    Rating
    7.0
    Comparisons
    Learn More
    Overview

    Powerful, yet simple Helpdesk management. Faveo Helpdesk helps your team stay organized and keep tabs on customer service.

    SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

    1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
    2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
    3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
    4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
    5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
    6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
    Sample Customers
    Information Not Available
    Instacart
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization70%
    Computer Software Company5%
    Government3%
    Manufacturing Company3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise14%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise71%
    Large Enterprise18%
    Buyer's Guide
    Help Desk Software
    February 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: February 2024.
    755,666 professionals have used our research since 2012.

    FaveoHelpdesk is ranked 51st in Help Desk Software while SolarWinds Web Help Desk is ranked 24th in Help Desk Software with 1 review. FaveoHelpdesk is rated 0.0, while SolarWinds Web Help Desk is rated 7.2. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Responsive technical support with cheap licensing". FaveoHelpdesk is most compared with , whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.