We performed a comparison between Everbridge IT Alerting and Splunk Enterprise Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include incident management and ease of integrations."
"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"The post mortem reports are descriptive, indicating who joined the call and when."
"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""
"The rotation and replacement options save our managers a lot of time."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"The most important features are the scheduling capability and the integration with ServiceNow."
"Splunk Enterprise Platform is an easy-to-use and easy-to-configure solution."
"The solution is very good for monitoring compared to other tools."
"Splunk Enterprise Platform can be used for security, IT monitoring, and observability."
"The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system."
"The most valuable feature of Splunk Enterprise Platform is that it's a customizable solution."
"Splunk's real-time processing capability has been pretty good for my use cases."
"What I find the most valuable about the platform is its DB Connect and its versatility in general. I also like its adaptability to any use case when it comes to collecting and analyzing data."
"It is a scalable solution."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"It's not easy or feasible to reach out to Splunk directly."
"Splunk Enterprise Platform should include more integrations with other security tools."
"The Splunk Enterprise Platform has room for improvement, particularly in automating the permissions process during app promotions. Currently, permissions are manually set when different teams request an application move to production, which is time-consuming. Automating this process would streamline operations by automatically assigning the appropriate permissions and roles to specific services or teams, reducing the need to review each request ticket manually."
"The support offered by Splunk Enterprise Platform has certain shortcomings that need improvement."
"The tool lacked in providing a shareable format. I had to use pivot tables and manually parse and edit the data to create a visualization-friendly format. It was helpful when we had an issue. What would make it stronger is if it were more proactive. For example, if it highlighted major incidents and their impact on users without digging through notifications, that would be better. Typically, the first question we get is, "Oh, we had an incident. How bad was it? How many customers were impacted?" So having that information pop up from the notification would be helpful."
"Integration is an area that can be considered as one of the challenges we face with the solution in our company"
"Based on my experience, I've noticed areas for improvement, particularly in support. Developers typically interact with support personnel who may lack technical expertise when raising support tickets. This can result in delays as initial interactions involve sharing documents before escalation to higher support levels."
"The platform is too expensive for small businesses. Splunk should focus more on delivering something for small businesses and entrepreneurs."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk Enterprise Platform is ranked 6th in IT Alerting and Incident Management with 24 reviews. Everbridge IT Alerting is rated 8.8, while Splunk Enterprise Platform is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk Enterprise Platform writes "A platform for monitoring storage, CPU, RAM, Windows logs, and Cisco network logs on large machines". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas Splunk Enterprise Platform is most compared with Apache Superset. See our Everbridge IT Alerting vs. Splunk Enterprise Platform report.
See our list of best IT Alerting and Incident Management vendors.
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