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ESET PROTECT Enterprise vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
ESET PROTECT Enterprise offers strong returns with effective security, easy installation, and up to 30% cost savings over CrowdStrike.
Sentiment score
5.5
Trend Micro Worry-Free provides efficiency and ROI, but some prefer potentially cheaper alternatives with similar functionality.
There was money saving from using ESET PROTECT Enterprise, which is why I switched from CrowdStrike to ESET.
The return on investment is excellent due to its functionality and ease of installation.
 

Customer Service

Sentiment score
7.9
Customers praise ESET PROTECT Enterprise's support team for being knowledgeable, responsive, and helpful, often rating them 9 or 10.
Sentiment score
5.1
Trend Micro Worry-Free Services offers adaptable, highly-rated support, though some mention delays and lack of OEM and partner support.
The tech support from ESET is amazing, and I would rate it as ten out of ten.
Even if support is addressing my problem, if the two issues I mentioned are not resolved, then the support process is not complete.
They are very responsive and help in solving issues quickly.
 

Scalability Issues

Sentiment score
7.5
ESET PROTECT Enterprise is highly scalable, efficiently expanding to thousands of devices, with performance varying across workstations and servers.
Sentiment score
6.8
Trend Micro Worry-Free Services is praised for scalability and integration, ideal for small businesses, but faces internet limitations.
It can efficiently scale up to thousands of devices in an organization without issues.
I have used many products before, and this solution is definitely scalable.
It is better suited for workstations rather than server environments.
 

Stability Issues

Sentiment score
7.4
ESET PROTECT Enterprise operates reliably with minimal maintenance, despite occasional update interruptions and manageable false positives.
Sentiment score
7.4
Trend Micro Worry-Free Services Suites is highly rated for stability, with users appreciating its reliability and minimal downtime issues.
When it performs an update, ESET PROTECT Enterprise should request permission for restarting because otherwise, users lose their work.
The solution is stable, and I have not encountered any glitches.
The solution is very, very stable.
 

Room For Improvement

ESET PROTECT Enterprise needs better deployment, performance, automation, UI clarity, and efficient management, especially for mobile and Mac.
Trend Micro Worry-Free Services Suites has UI, pricing, documentation, integration, support, and feature issues, needing significant enhancements.
Sometimes, agents lose connection with the management console, and the administration team needs to reinstall the agents on the computers.
ESET PROTECT Enterprise makes the system a little slow sometimes and updates occur at startup.
It takes a lot of processing power when the machine is initially booted.
 

Setup Cost

ESET PROTECT Enterprise's pricing is seen as cost-effective, offering good value despite being higher than some competitors.
Trend Micro Worry-Free Services Suites are seen as mid-range in cost, but rising license fees concern some users.
I pay 40 dollars per agent annually, which is cheaper than 60 dollars per agent for Check Point.
Comparing it to other solutions in the market, it was slightly higher.
We recently paid fourteen dollars and thirty-six cents per unit for 20 users, which is reasonable.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

ESET PROTECT Enterprise offers robust security with efficient management, minimal resources, and strong threat detection for online transactions.
Trend Micro Worry-Free Suites provides robust, integrated security with real-time threat intelligence and centralized management, despite pricing concerns.
Its web component prevents infections from malicious websites, which enhances its anti-malware capabilities.
It allows simple whitelisting and has a learning mode for new installations, which reduces false positives by adapting to typical user habits.
One of the strong features of ESET PROTECT Enterprise is its ability to work well on old computers.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
 

Categories and Ranking

ESET PROTECT Enterprise
Ranking in Extended Detection and Response (XDR)
16th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
16
Ranking in other categories
Anti-Malware Tools (8th)
Trend Micro Worry-Free Serv...
Ranking in Extended Detection and Response (XDR)
14th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Email Security (15th), Endpoint Protection Platform (EPP) (19th), Managed Detection and Response (MDR) (10th)
 

Mindshare comparison

As of August 2025, in the Extended Detection and Response (XDR) category, the mindshare of ESET PROTECT Enterprise is 0.9%, up from 0.4% compared to the previous year. The mindshare of Trend Micro Worry-Free Services Suites is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Extended Detection and Response (XDR)
 

Featured Reviews

Daniel Cordero - PeerSpot reviewer
Comprehensive solution manages diverse security policies and enhances organizational network protection
The best features of ESET PROTECT Enterprise include its unique platform that allows me to manage firewall policies based on license type. Depending on the license, I can apply different policies across a range of IPs to ensure network safety. Regarding real-time analytics and threat detection capabilities in ESET PROTECT Enterprise, I find them excellent. I can configure rules and receive email notifications about vulnerabilities. For instance, ESET LiveGuard checks all devices, identifying issues when vulnerabilities are found and alerting me promptly. ESET PROTECT Enterprise reporting and auditing features help my customers meet compliance requirements by allowing me to apply various security policies across their companies, ensuring their devices remain secure. ESET PROTECT Enterprise has EDR endpoint detection and response capabilities that have helped reduce security incidents for my customers. Although it's not the best EDR, ESET LiveGuard constantly monitors devices, effectively identifying and stopping threats such as ransomware. The product is an antivirus, specifically ESET PROTECT Enterprise, which provides solid protection.
MehulSharma - PeerSpot reviewer
Users appreciate comprehensive threat management features and find management console straightforward
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can drop me a mail, and then I will collect the information from my customers. I don't know about it, actually. I am a salesperson, not technical. Other than pricing, the areas of Trend Micro Worry-Free Services Suites that I would like to see improved or enhanced depend on cases. For approximately 1300 to 1200, it varies by case. When it involves 500 customers or 200 customers, it could go up to 900 and 1000 rupees. We win cases often.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
15%
Government
10%
Financial Services Firm
9%
Computer Software Company
16%
Comms Service Provider
10%
Security Firm
8%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ESET Protect?
The product enabled Zero-Day Protection for our environment. We never encountered any issues regarding threats.
What needs improvement with ESET Protect?
One area for improvement in ESET PROTECT Enterprise is its capabilities on Mac devices, which are less functional compared to Windows. In terms of device management, ESET PROTECT Enterprise could i...
What is your primary use case for ESET Protect?
My customers use ESET PROTECT Enterprise to secure all their operating systems; we have a lot of customers who rely on this antivirus. It also acts as a platform where I can manage all the devices ...
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
Regarding machine learning-based threat protection in Trend Micro Worry-Free Services Suites, customers are not using that, so I am not taking any responses from the customers. If you want, you can...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I work with both Trend Micro Worry-Free Services Suites and Trend Micro Apex One. I am working with Trend Micro, Sophos, and Sentinel. I work with Trend Micro Worry-Free Services Suites on Xcitium....
 

Also Known As

ESET Protect, ESET File Security
No data available
 

Overview

Find out what your peers are saying about ESET PROTECT Enterprise vs. Trend Micro Worry-Free Services Suites and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.