

Trellix Helix Connect and Elastic Security are two competing solutions in the cybersecurity market, both offering advanced threat detection and response capabilities. Trellix Helix Connect has an edge in customer satisfaction regarding pricing, whereas Elastic Security distinguishes itself with its rich feature set, justifying its investment.
Features: Trellix Helix Connect is known for its seamless integration with existing security tools, real-time monitoring, and robust threat intelligence. It also offers AI capabilities and extensive integration options with over 400 connectors. Elastic Security is recognized for its comprehensive data analysis tools, extensive search capabilities, and machine learning features, along with its ability to collect and visualize data efficiently.
Room for Improvement: Trellix Helix Connect could enhance its incident automation processes and expand its threat intelligence capabilities. While it offers AI features, more intuitive interfaces could improve user experience. Elastic Security could benefit from improved NDR features, simplified customization for users without technical expertise, and better handling of novel ransomware threats.
Ease of Deployment and Customer Service: Trellix Helix Connect offers a simple deployment process and efficient customer support ensuring swift setup. Elastic Security provides flexible integration but may require a detailed configuration process. Its dedicated support effectively manages setup complexities. Trellix Helix Connect is advantageous for quick deployments, while Elastic Security provides flexibility and robust support.
Pricing and ROI: Trellix Helix Connect offers competitive initial pricing, appealing to organizations with budget constraints while providing effective threat management. Elastic Security, though initially higher in cost, offers substantial ROI due to its extensive capabilities and scalability, delivering significant long-term value despite the higher upfront price.
It does not require hefty security budgets and can be deployed for enterprise security effectively.
We have seen a return on investment with Trellix Helix Connect, and we can share relevant metrics as we reduce the MTTD and MTTR and have KPIs indicating our ROI.
Most of the time when my team encounters issues, they receive responses within 24 hours.
Providing necessary assistance efficiently.
I have not faced any difficulties with Elastic Security, as we have a pretty good support service from them.
The customer support for Trellix Helix Connect is well in Latin America because there are many people in the region, which enhances the experience.
We experienced some challenges due to the ongoing transformation and fusion of McAfee and FireEye, but we are committed to improving response times.
It allows us to think about specific use cases, such as gathering malicious IPs in a single view and analyzing threats based on geolocation.
Elastic Security is quite scalable.
We support the largest companies in the world and can cater to large environments.
Trellix Helix Connect's scalability is excellent as the solution has a library to make integrations with other brands.
In terms of stability, I would rate Elastic a solid eight out of ten.
The availability is high, which is critical for our customers who rely on a single panel of glass to operate.
Trellix Helix Connect is very stable, and I have experienced almost no downtime or issues.
CrowdStrike and Defender have more established threat intelligence integration due to having a larger client base.
My security testing team continuously reports vulnerabilities, and we have to fix and update the versions frequently.
Machine learning algorithms become better with time; as they ingest a huge volume of data, they become better.
We have just released the solutions to the market recently, making it a revolution in the cybersecurity sector.
The usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements.
The pricing is reasonable, especially for Small Medium Enterprises (SMEs), making it a viable option for businesses building their security infrastructure.
This is beneficial for SMEs as they do not need extensive budgets for security solutions.
Elastic Security is considered cost-effective, especially at lower EPS levels.
It is not the cheapest, but also not the most expensive solution.
The platform provides more visibility and requires less effort in monitoring.
Elastic Security offers good insight regarding alerts, reports, and cases.
The most useful features I find in Elastic Security are the forensic ones that allow us to carry deeper analysis into the logs for in-depth investigations, and the dashboards, with the reporting dashboard being quite user-friendly.
Trellix Helix, as an AI XDR platform, helps our organization by offering an extensive number of connectors for integration, enabling us to consolidate all information in a single dashboard.
| Product | Market Share (%) |
|---|---|
| Elastic Security | 4.1% |
| Trellix Helix Connect | 1.0% |
| Other | 94.9% |

| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 11 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 7 |
Elastic Security combines the features of a security information and event management (SIEM) system with endpoint protection, allowing organizations to detect, investigate, and respond to threats in real time. This unified approach helps reduce complexity and improve the efficiency of security operations.
Additional offerings and benefits:
Finally, Elastic Security benefits from a global community of users who contribute to its threat intelligence, helping to enhance its detection capabilities. This collaborative approach ensures that the solution remains on the cutting edge of cybersecurity, with up-to-date information on the latest threats and vulnerabilities.
Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.
Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.
What are the key features of Trellix Helix Connect?Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.
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