Elastic Observability vs OpenText Real User Monitoring comparison

Elastic Observability vs. OpenText Real User Monitoring

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

11th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (15th), Log Management (16th), Container Monitoring (5th), Cloud Monitoring Software (11th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

34th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 1.7%, down from 5.0% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Elastic Observability	1.7%
OpenText Real User Monitoring	1.1%
Other	97.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In addition to the fact that we are more proactive in the detection of incident before they occur, we can on one click see the request path from the customer to the backend."

"I found Elk to be excellent for log analytics, security analytics, application code-level analytics, collaboration with DevOps teams, CI/CD, microservices, and Kubernetes, specifically cloud-native or cloud-specific tasks."

"All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important."

"It's easy to deploy, and it's very flexible."

"The solution allows us to track performance via metrics and we're able to see where latency is happening."

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"For full stack observability, Elastic is the best tool compared with any other tool like New Relic or AppDynamics or Dynatrace."

"The solution is open-source and helps with back-end logging. It is also easy to handle."

More Elastic Observability pros

"We found this to be a stable product."

"It is a good product."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."

"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"This solution is very reliable; it's stable."

"The most valuable feature is application performance monitoring."

More OpenText Real User Monitoring pros

Cons

"I would advise others to use a different solution than Elastic APM."

"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."

"Elastic Observability needs to have better standardization, logging, and schema."

"I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking."

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"More web features could be added to the product."

"The cost must be made more transparent."

"With Elastic, you need to code and program more things compared to Dynatrace."

More Elastic Observability cons

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The solution's technical support presents a lot of issues with too many delays."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"Some issues with login errors."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"This technology is considered to be older."

"One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."

"The product’s pricing needs improvement."

"One needs to pay for the licenses, and it is an annual subscription model right now."

"We have been using the open-source version."

"Elastic Observability's pricing could be better for small-scale users."

More Elastic Observability pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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902,988 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

11%

Government

Manufacturing Company

Construction Company

19%

Financial Services Firm

Government

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

What is your primary use case for Elastic Observability?

My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

Dynatrace vs Elastic Observability

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Sematext Synthetics vs OpenText Real User Monitoring

Compared 7% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 7% of the time

VMware Aria Operations for Applications vs OpenText Real User Monitoring

Compared 6% of the time

New Relic vs OpenText Real User Monitoring

Compared 5% of the time

OmniPeek vs OpenText Real User Monitoring

Compared 5% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Elastic Observability

Download Elastic Observability product report

OpenText Real User Monitoring

Download OpenText Real User Monitoring product report

Also Known As

No data available

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

OpenText Real User Monitoring enables effective application performance tracking with end-to-end visibility. It features easy setup and helps organizations identify and resolve issues efficiently.

OpenText Real User Monitoring works by providing a single view dashboard that integrates seamlessly with BSM, facilitating application performance monitoring. It is valued for its proactive issue identification via monitoring thresholds and efficient incident resolution. Organizations can leverage its comprehensive tracking capabilities for mobile and website monitoring, yielding near-real-time analytics. However, they may face challenges like an outdated interface and limited support for non-Windows environments. Dependency on additional purchases and traditional data collection methods can be limitations. Modernizing architecture and enhancing protocol support are often desired.

What are the important features?

End-to-end application monitoring: Provides comprehensive insights and tracking.
Single view dashboard: Enables integrated monitoring experience with BSM.
Near-real-time analytics: Offers timely data on user interactions and performance.
Proactive issue identification: Utilizes monitoring thresholds to detect issues early.
Mobile and website monitoring: Extends tracking capabilities across multiple platforms.

What benefits should users look for?

Improved incident resolution: Leads to efficient problem-solving and maintenance.
Enhanced user experience: Ensures optimal application performance monitoring.
Business service agreements insights: Offers data to calculate business performance metrics.
Real-time transaction monitoring: Provides real-time data for network and performance analysis.
Comprehensive error identification: Helps pinpoint issues within application workflows.

Industries employing OpenText Real User Monitoring often use it for real-time and transaction monitoring by capturing network data to analyze performance from user perspectives. It is particularly useful for assessing availability and providing insights in environments where backend analysis and automation are essential.

OpenText

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Avea, Maccabi Healthcare Services, TEB

Elastic Observability vs. OpenText Real User Monitoring