Elastic Observability vs OpenText Real User Monitoring comparison

Elastic and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Elastic is ranked #6 with an average rating of 8.7, while OpenText is ranked #42 with an average rating of 7.7. Elastic holds a 2.6% mindshare in APM, compared to OpenText’s 0.6% mindshare. Additionally, 88% of Elastic users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Elastic Observability

Read 29 Elastic Observability reviews

8,436 Views
6,833 Comparison Views

88% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

916 Views
861 Comparison Views

58% willing to recommend

Elastic Observability

OpenText Real User Monitoring

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Elastic Observability compete in the real user monitoring and observability markets. Elastic Observability seems to have the upper hand due to its comprehensive features.

What features are offered by OpenText Real User Monitoring in comparison to Elastic Observability?

OpenText Real User Monitoring offers robust real-time user monitoring, high-level reporting, and straightforward alerts management. Elastic Observability provides end-to-end observability, integration of metrics, logs, and traces, and advanced dashboard customization.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Elastic Observability?

OpenText Real User Monitoring needs more scalability, advanced integration options, and better mobile support. Elastic Observability requires enhancements in log analysis, a more intuitive setup process, and reduced system resource usage.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Elastic Observability?

OpenText Real User Monitoring is known for its straightforward deployment and strong customer service. Elastic Observability has a steeper learning curve but offers detailed documentation and robust community support.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Elastic Observability?

OpenText Real User Monitoring is generally more affordable with a quicker ROI, making it suitable for smaller organizations. Elastic Observability, being more expensive, often delivers better value through its comprehensive features, leading to higher long-term ROI.

To learn more, read our detailed Elastic Observability vs. OpenText Real User Monitoring Report (Updated: December 2025).

Buyer's Guide

Elastic Observability vs. OpenText Real User Monitoring

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (9th), Log Management (14th), Container Monitoring (4th), Cloud Monitoring Software (7th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

42nd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 2.6%, down from 6.2% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Elastic Observability	2.6%
OpenText Real User Monitoring	0.6%
Other	96.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Mohammed-Abdelalim

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

Read full review

Yasir Amin

Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees

User-level monitoring with near-real-time analytics boosts service availability

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been stable in our usage."

"We can view and connect different sources to the dashboard using it."

"The solution is open-source and helps with back-end logging. It is also easy to handle."

"It is scalable and supports multitenancy, which is beneficial for MSPs."

"I recommend Elastic Observability for its completeness of vision and wide ecosystem."

"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."

"The product has connectors to many services."

"Good design and easy to use once implemented."

More Elastic Observability pros

"The most valuable feature is application performance monitoring."

"The technical support is good at resolving issues."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"It is a good product."

"With the solution, you can easily access any issues in your infrastructure."

"It offers near-real-time analytics, which is helpful."

"Real User Monitor has improved our productivity."

More OpenText Real User Monitoring pros

Cons

"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."

"The price is the only issue in the solution. It can be made better and cheaper."

"I am familiar with Azure Monitor, which I find more user-friendly compared to Elastic, which is a very technical tool."

"Elastic APM's visualization is not that great compared to other tools. It's number of metrics is very low."

"I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking."

"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."

"When opening tickets, we cannot use our team mailbox."

"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."

More Elastic Observability cons

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The solution's technical support presents a lot of issues with too many delays."

"We would like to see support for non-Windows environments."

"The product needs more R&D to make it easier and more compatible with other software."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"Some issues with login errors."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"So far, there are just the standard licensing fees. Several of the components are embedded in the license or are even open source. They're even free depending on what you use, which makes it even more appealing to someone that is discussing pricing of the solution."

"The product’s pricing needs improvement."

"Elastic Observability is cheaper than other similar solutions, such as Dynatrace. Its license calculation is based on various factors like data volume and physical infrastructure, particularly related to RAM capacity."

"Elastic Observability's pricing could be better for small-scale users."

"Since we are a huge company, Elastic Observability is an affordable solution for us."

"We will buy a premium license after POC."

"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."

"One needs to pay for the licenses, and it is an annual subscription model right now."

More Elastic Observability pricing and cost advice

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

Government

Manufacturing Company

12%

Performing Arts

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

See all answers

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

See all answers

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

Sentry vs Elastic Observability

Compared 8% of the time

Dynatrace vs Elastic Observability

Compared 7% of the time

New Relic vs Elastic Observability

Compared 7% of the time

Grafana vs Elastic Observability

Compared 7% of the time

Zabbix vs Elastic Observability

Compared 6% of the time

More Elastic Observability Competitors

Dynatrace vs OpenText Real User Monitoring

Compared 14% of the time

OpenText SiteScope vs OpenText Real User Monitoring

Compared 13% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 13% of the time

New Relic vs OpenText Real User Monitoring

Compared 10% of the time

LogicMonitor vs OpenText Real User Monitoring

Compared 9% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

Elastic Observability

January 2026

Download Elastic Observability product report

Buyer's Guide

OpenText Real User Monitoring

January 2026

Download OpenText Real User Monitoring product report

Also Known As

No data available

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Elastic Observability vs. OpenText Real User Monitoring

December 2025

Free Report: Elastic Observability vs. OpenText Real User Monitoring

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