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Elastic Observability vs OpenText Real User Monitoring comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Elastic Observability
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Infrastructure Monitoring (13th), Log Management (14th), Container Monitoring (5th), Cloud Monitoring Software (12th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
32nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 1.6%, down from 3.9% compared to the previous year. The mindshare of OpenText Real User Monitoring is 1.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Elastic Observability1.6%
OpenText Real User Monitoring1.5%
Other96.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Stefan Decuypere - PeerSpot reviewer
Technology Consultant at Hybrid software
Real-time dashboards and visual insights have streamlined issue analysis and monitoring
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system, I know what it costs but am not directly involved in cost-benefit evaluations or maintenance, which is handled by another team. I develop the visual representation of the data and frankly, I don't see major gaps in my application or anything I would really miss; I appreciate the fast pace of the developments that have occurred in the last couple of years. Regarding room for improvement in Elastic Observability, I would have preferred built-in tools to manage the indexes on deployment for better visual representation, as the initial feedback regarding system performance and data storage was fairly primitive and lacking.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Elastic APM has plenty of features, such as the Elastic server for Kibana and many additional plugins. It's a comprehensive tool when used as a logging platform."
"It has always been a stable solution."
"We use AppDynamics and Elastic. The reason why we're using Elastic APM is because of the license count. It's very favorable compared to AppDynamics. It's inexpensive; it's economical."
"Good design and easy to use once implemented."
"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"Its diverse set of features available on the cloud is of significant importance."
"The solution is open-source and helps with back-end logging. It is also easy to handle."
"I have built a mini business intelligence system based on Elastic Observability."
"The reporting feature is good for us."
"With the solution, you can easily access any issues in your infrastructure."
"The Micro Focus technical support is quite good."
"We use RUM and BSM and so far it has been really good at getting real user transactions from a real user monitor and then tying it to a BSM single view dashboard, where we get the whole realistic picture."
"Real User Monitor does its job, and that is why we have stayed with it for so many years."
"Real User Monitor has made it easier to drill down and see how users connect to and use our website."
"This solution is very reliable; it's stable."
"If you have an old-fashioned infrastructure with data center servers then this is a good solution for you."
 

Cons

"The interface could be improved."
"More web features could be added to the product."
"With Elastic, you need to code and program more things compared to Dynatrace."
"Elastic Observability’s price could be improved."
"They need more skills in the market. There are not enough skills in the market. It is not pervasive enough on the market, in my opinion. In other words, there isn't a big enough user base."
"The price is the only issue in the solution. It can be made better and cheaper."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"The cost must be made more transparent."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"Some issues with login errors."
"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."
"If it is a standalone solution, however, I would not recommend Micro Focus."
"The solution's technical support presents a lot of issues with too many delays."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and maintain."
 

Pricing and Cost Advice

"The product is not that cheap."
"One needs to pay for the licenses, and it is an annual subscription model right now."
"There are two types: cloud and SaaS. They charge based on data ingestion, ingest rate, hard retention, and warm retention. I believe it costs around $25,000 annually to ingest 30GB of data daily. That is the SaaS version. There is also a self-managed license where the customer manages their own infrastructure on-prem. In such cases, there are three license tiers that respectively cost $5,000 annually per node, $7,000 per node, and $12,500 per node."
"The price of Elastic Observability is expensive."
"The product’s pricing needs improvement."
"Users have to pay for some features, like the alerts on different channels, because they are unavailable in different source versions."
"Pricing is one of those situations where the more you use it, the more you pay."
"Elastic Observability's pricing could be better for small-scale users."
"If I compare with other vendors, other vendors are more expensive"
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Comms Service Provider
8%
Manufacturing Company
7%
Construction Company
18%
Outsourcing Company
14%
Comms Service Provider
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Elastic Observability?
The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...
What needs improvement with Elastic Observability?
After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...
What is your primary use case for Elastic Observability?
My use case for Elastic Observability is observability, as we upload our customers' data, including logs, and when there is an issue, we can analyze what went wrong.
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

No data available
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Elastic Observability vs. OpenText Real User Monitoring and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.